Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... See more
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Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... See more
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... See more
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... See more
Company replied
Company details
Information provided by various external sources
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Contact info
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Got my perfume pretty quick so I'm happy
Got my perfume pretty quick so I'm happy 😊
25 April 2017
Unprompted review
Reply from Elysian
Hi Kelly,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Perfect service again
24 April 2017
Unprompted review
Reply from Elysian
Hi Bobby,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Everything good very happy with the …
Everything good very happy with the service I receive from Elysian arrives when they say it will
24 April 2017
Unprompted review
Reply from Elysian
Hi Tim,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Elysian is excellent.
Elysian is excellent.
Couldn't believe how fast my order arrived!
24 April 2017
Unprompted review
Reply from Elysian
Hi Mrs Mac,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Fast efficient and delivered as …
Fast efficient and delivered as described.
24 April 2017
Unprompted review
Reply from Elysian
Hi Dianna,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
I found this company excellent to deal …
I found this company excellent to deal with and their prices were very competetive
20 April 2017
Unprompted review
Reply from Elysian
Hi Terry,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
I got a good deal on my Armani Eau de …
I got a good deal on my Armani Eau de Toilette which arrived within 48 hrs, will not bother with duty free shops in future.
19 April 2017
Unprompted review
Reply from Elysian
Hi Karl,
Thanks for the review and the 5 star rating.
We are constantly monitoring our prices so that we can offer our customers the best prices possible.
Look forward to seeing you back with us soon.
Kindest Regards, Elysian
Excellent service quick easy delivery …
Excellent service quick easy delivery product was great
19 April 2017
Unprompted review
Reply from Elysian
Hi Jeanette,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Got 90ml of alien and it was great,very …
Got 90ml of alien and it was great,very quick delivery too
19 April 2017
Unprompted review
Reply from Elysian
Hi Kelly,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
excellent service…
plenty of choice,excellent quality with prompt delivery,easy to recommend.
19 April 2017
Unprompted review
Reply from Elysian
Hi Traveller,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
super experience with Elysian
super experience with Elysian. I bought perfume which was delivered the very next day, free delivery and my account was not charged until after delivery! When I emailed Elysian with an enquiry it was dealt with promptly.
19 April 2017
Unprompted review
Reply from Elysian
Hi Asiea,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Tobias,
Thank you very much for your feedback and 5 stars.
Hope to see you again soon.
Kindest Regards, Elysian
Perfume wonderful ordered one for me …
Perfume wonderful ordered one for me and then one each for daughter and daughter in law delivered promptly and packaged very carefully. No complaints just thanks.
19 April 2017
Unprompted review
Reply from Elysian
Hi Rosemary,
Thank you for this lovely feedback.
We're glad that you chose Elysian more than once and had a wonderful experience shopping with us each time.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
The best fragrance store online
The best fragrance store online! I love how you can pay up to 14 days after you place your item. I love the helpful and friendly customer service.
19 April 2017
Unprompted review
Reply from Elysian
Hi Linda,
Thanks for the review and top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Good efficient service
Good efficient service, always has what's needed, always competitively priced.
Recommended to all.
10 April 2017
Unprompted review
Reply from Elysian
Hi Anthony,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
It was just what it was supposed to be.
It was just what it was supposed to be, well packed, in good time and very good value. Excellent!
10 April 2017
Unprompted review
Reply from Elysian
Hi Roger,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Goods were perfect and original and …
Goods were perfect and original and amazingly quick delivery definitely going to use again
6 April 2017
Unprompted review
Reply from Elysian
Hi Lyn,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
excellent value, quick delivery
I ordered Knowing perfume as a gift for mother-in-law, it arrived very quickly, packaged well and very good value! I searched online for cheapest price and Elysian was best. Will definitely use them again.
6 April 2017
Unprompted review
Reply from Elysian
Hi Mrs. Susan Kay,
Thank you for this lovely feedback and top score.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Friendly place with very good food
An excellent, friendly restaurant- not too noisy either which is rare to find.
The food was very good if a bit short of vegetable choices accompanying the main courses. Really helpful and friendly team
6 April 2017
Unprompted review
Reply from Elysian
Hi Brigitta,
Thank you so much for taking the time and reviewing Elysian.
It seem that you have got us confused with another company as we supply Fragrance and Beauty Products.
However you did make a purchase from us in February for J 'Adore Lumiere Eau de Toilette 100ml.
I truly hope that you had a great experience with our services.
Kind Regards,
Elysian.
Highest level of customer service
Highest level of customer service. prompt response when needed.
They deserve this 5 star without any hesitation
4 April 2017
Unprompted review
Reply from Elysian
Hi Mr. Appathurai,
Thank you so much for taking the time to share your experience with us and for the top score.
At Elysian, we aim to serve all our customers to the best of our capabilities and hope to have you shop with us again in the near future.
Regards,
A happy team at Elysian
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