Elycura Reviews 130

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, finding them ineffective or not as advertised, particularly regarding glasses and serums. Customers also reported significant issues with refunds, stating that the company often failed to honor its money-back guarantees and offered only partial refunds or store credit instead of full reimbursements. Reviewers frequently criticized the quality of the items received, describing them as cheaply made or not genuine, and felt that the prices charged were too high for what they got. Additionally, some people experienced problems with their orders, including incorrect items being sent, delayed deliveries, or orders not arriving at all.

What people talk about most

Product

Reviewers express strong dissatisfaction with the products. Many report that items, such as lip serums,... See more

Refund

Clients share negative opinions on refund. Many reviewers report that the company's claim of a 30-day... See more

Quality

People report negative experiences with quality, expressing significant disappointment. Many reviewers... See more

Order

Customers consistently express strong dissatisfaction with their orders. Many reviewers report receiving... See more

Price

Consumers express strong dissatisfaction with pricing, frequently citing products as overpriced and not worth... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ELYCURA GLASSES do not do as advertised at all, just make everthing blurred, come with no instructions at all, definatly nothing like the hype on the video adverts, extremely cheaply made materials... See more

Rated 1 out of 5 stars

Recently bought some glasses that were meant to adjust to my eyesight, having received them I couldn't read through them Emailed them to advise this and they offered me 20 percent back of my £40!!?... See more

Rated 1 out of 5 stars

Bought a pair of auto glasses which did not work as advertised. requested a refund but Elycura did nothing but stalled and tried to palm me off with stupid offers of 20% on future purchases! Advise e... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THESE PEOPLE, THEY ARE SCAMMING INNOCENT PEOPLE!! THEY EVEN USE AI IN THEIR PROMOTIONAL VIDEO SO THAT ALONE IS PROOF ITS A SCAM. I SPENT £61.99 ON COLLAGEN OIL WHICH THEY CLAIM WILL... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total Misrepresentation.

Items ordered, took ages to arrive. These were not fit for the purpose and not as advertised. When I complained was told they would give a 20% refund and a gift voucher. I asked to return the goods and for a forwarding address. No response. I also note that on their website, they state they have a five-star Trustpilot rating. This doesn't appear to be the case.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a cream labeled Elycura on…

I ordered a cream labeled Elycura on the container, I received a cream labelled South Moon. It took 20 days to receive the product as they are using the scam of a delivery company called Yodel. Ultimately I had to go to the Yodel depot to collect and had to pay £18 for a taxi. This Elycura company is a real SCAM! They advertise a product and deliveres a wrong product!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended

Terrible experience after using gum repair gel for few days. Followed instructions given on box no leaflet enclosed after 4 days felt terrible feeling dizzy and violent headache. Stopped using and took 3 days to feel ok

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Gum Gel

AVOID THIS COMPANY AT ALL COST! I ordered
gum gel for receding gums it was £30 and took ages to arrive by then I had spoken to Dentist and read Trustpilot reviews so tried to cancel before it arrived no joy no one listening it arrived pack still unopened and I have requested to return and get full refund they offered 10% discount then 20% then 40% we are now at 60% discount I told them I want full refund no response for past7 days even though I have e.mailed every day !

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Glasses are a scam

Glasses are a scam, don't work for long, short, or computer vision, asked for my money back, and got fobbed off with discounts, vouchers, anything but give me my money back. They have now blocked my email address

11 February 2026
Unprompted review
Rated 1 out of 5 stars

For Lovers of Pepper Spray in the Mince Pies

Another Internet "Snake Oil" mens product.
Does arrive well packaged, well presented & looks very professional. However tried it 3 times & every time had to rush & wash off with cold water. Burnt the ol'Ducks Nuts & Mort Dock to the extent that Cold water blast was needed. For lovers heat & pain, maybe I just got the batch with more Chillies? in it than normal or my Mort Dock is far tooooo sensitive.
Tip:- Do not use Luke Warm or Hot water to wash off, it just opens pores up for Chillies? to sleep in through skin.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

I would give it zero if I could

I would give it zero if I could. After emailing saying I wasn't satisfied with the product, they emailed saying you need to take longer and make sure you are following instructions. I did all that emailed again saying nothing was working, they offered me a discount which I declined saying I would not be purchasing anything again. I have emailed them a few times total silence.
So stay away from this company. They do not give refunds.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

THIS company is a scam

THIS company is a scam. I placed an order for a bladder control cream at the price of £29.95 on the 26th of January 2026. To this date I have received nothing , All I get is messages from supposedly from Yodel on the 3rd,4th and 5th of this month each time saying :out for delivery:. To this day we wait to no avail.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Elycura oatches

I ordered 2 boxes of patches and after 2nd use i got a red tender patch around my navel area. I emailed and they said I could not return as opened box but I said you had a 20 day money back guarantee. I had to go see a doctor because the area was so tender they advised to stop using. Im still waiting on a 40% refund with no response.DO NOT ORDER FROM ELYCURA UTS A SCAM

13 January 2026
Unprompted review
Rated 1 out of 5 stars

NOT WORTH THE WAIT.

12 days delivery from LONDON. I have,packages delivered from CHINA quicker. Now for the glasses. Complete and utter waste of money. Blurred vision for both short and long distences. Please do not waste your money. Trying to get a refund under the 30 day guarantee is going to be fun. Don't hold out any hope.
Order number JJD0002234275015007. Well contact made by company. Asked for date if purchase,tracking number and my address. Sent this 2 weeks ago. Still nothing. Oh well right it off as being scammed. STAY WELL CLEAR. UPDATE Well it's the 16th February, information they requested supplied. STILL WAITING FOR MY FULL REFUND AS PROMISED IN THEIR ADVERTISEMENT.

27 January 2026
Unprompted review
Elycura logo

Reply from Elycura

Hi there — I’m really sorry to hear about your experience with the delivery time and the glasses.
We’d like to look into this properly and help with a fair resolution.
For privacy reasons, please don’t post personal details here.
Could you reply to our information request on Trustpilot (or contact our support team) with your order number and the email used at checkout?
Once we have that, we’ll check the shipment timeline and the product details and come back to you as soon as possible.

Rated 1 out of 5 stars

I ordered two of these

I ordered two of these, what a waste of money. Made lips shiny for a while but did not plump lips
I ordered the lip plumper. I received lip oil.

14 January 2026
Unprompted review
Elycura logo

Reply from Elycura

Hi there — thank you for sharing your experience, and we’re sorry it didn’t meet your expectations.
Our lip serum/lip gloss is designed to give a lightweight, comfortable shine and a moisturised feel, and results can vary from person to person.
We’d really like to look into your order and help with the next step. For privacy reasons, please don’t post personal details here — we’ve sent you a private information request on Trustpilot. If you can reply with your order number and the email used at checkout, our support team will assist you promptly.

Rated 1 out of 5 stars

Hello!Today I pay £36.99 for skin tag…

Hello!Today I pay £36.99 for skin tag remove medicine .I check my bank app show me pending transaction £36.99 I not get email verification for payment. I check my order in SHOP not see. I write 4 emails in hNobody don't reply me.Scam company horrible customer service. Next week I will going to my bank and ask for money refund.

23 January 2026
Unprompted review
Elycura logo

Reply from Elycura

Hi — we’re very sorry for the confusion and for the trouble you’ve had reaching us.
If your bank shows a pending transaction, it often means the payment hasn’t fully completed yet. In that case, an order confirmation email may not be generated and the order may not appear in the system until the payment is confirmed.
We’d like to check this immediately. For privacy reasons, please don’t share personal details here — we’ve sent a private information request via Trustpilot. Please reply with the email used at checkout and any payment reference/transaction time, and we’ll investigate and advise the fastest next step (confirm the order, or ensure the pending charge is released/voided).

Rated 1 out of 5 stars

I ordered Healing Salve cream

I ordered Healing Salve cream. I am so disappointed with this product. I’ve paid £25 for a tiny tub of cream that isn’t even fully filled. The packaging is cheap and tatty looking . I found out after ordering that said cream is £7 on Amazon.
I wouldn’t recommend this cream or the company, stay well clear and save your money.

12 January 2026
Unprompted review
Elycura logo

Reply from Elycura

Hi — thanks for taking the time to share this, and we’re sorry you feel disappointed.
Regarding the tube looking “not fully filled”: many creams are filled by weight rather than by volume, so the product can settle during transit and may not reach the very top of the tube even when the correct amount is inside. That said, we absolutely want to check your batch and make this right if anything is off.
For privacy reasons, please don’t post personal details here — we’ve sent a private information request on Trustpilot. If you can reply with your order number, checkout email, and (if possible) a quick photo of the tube/packaging, our support team will review and offer the appropriate next step.

Rated 1 out of 5 stars

No contact with them regarding where…

No contact with them regarding where delivery was, even though eventually received my items, after 101 messages etc, would never buy from them again, very much false selling 😡

5 January 2026
Unprompted review
Elycura logo

Reply from Elycura

Hi — we’re really sorry for the lack of updates and for how difficult it was to get a response. That’s not the experience we want anyone to have.
We’re glad your items eventually arrived, but we understand how frustrating it is to be left without clear delivery information.
We’d like to review what happened on our side (support messages + tracking) and make this right where we can. For privacy reasons, please don’t share personal details here — we’ve sent a private information request on Trustpilot. If you can reply with your order number and checkout email, we’ll look into the case and follow up.

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