I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order. Once it arrived we absolutely fell inlove with it. But the only... See more
Company replied
I purchased this bracelet for my grandson who has just left school and will be joining the military leaving home for the first time. I wanted him to know how proud we are of him and that we are alw... See more
Company replied
Purchased two wristbands for my grandson birthdays..They absolutely loved them. Now my granddaughter birthday is near soon and I'll be ordering her a gift as well. The customer service is excellent, t... See more
Company replied
Company details
Written by the company
Create meaningful memories
Contact info
PO BOX 3093, 2077, Asquith, Australia
- 02 8552 8674
- support@elliegrace.com.au
- elliegrace.com.au
4.2
Great
625 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bracelets are beautiful
The bracelets are beautiful, great strong leather strap. Stunning looking, they came in a really nice box. I would definitely recommend these, well worth every penny.
Easy to order and fast delivery.
13 December 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Ordered for my grandson who absolutely…
Ordered for my grandson who absolutely loves it great quality fantastic service throughout xx
10 October 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Beautiful product and excellent…
Beautiful product and excellent customer service. I can’t deny I thought I’d been scammed at first!! They constantly reassured me and I was delighted to discover they’re a genuine site 🥰
1 December 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
He absolutely loves it ❤️ thank you…
He absolutely loves it ❤️ thank you came well before expected delivery very pleased with this product
21 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Beautiful Bracelet
Beautiful bracelet bought as a Christmas present for my husband who was delighted with it. Arrived in good time and looked great. Would thoroughly recommend
8 December 2025
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Delivery was very smooth and I was…
Delivery was very smooth and I was updated as it progressed.
The jewellery is beautiful and I am v glad I purchased them
11 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Awesome company
Awesome company, love the necklace it's for our granddaughter and we know that she will love it ,it's absolutely beautiful A1 service
28 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Did not arrive at estimated time. Worth wait
Did not arrive at estimated time, but communication was excellent throughout process of waiting. Delighted with product for my grandson. It arrived in a beautiful presentation box and detail is excellent. Worth the wait and would recommend.
3 June 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Date of delivery was amazing
Date of delivery was amazing , it came on the day they stated .First class follow up if you have any questions or queries. The bracelet was good value and my Grandson loves it . Great value and customer service
24 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Bought three of the bracelets for my…
Bought three of the bracelets for my grandsons. They were very happy with them. The bracelets are good quality, well made and very good value. The presentation box is a nice addition. I have now ordered another for my son.
26 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Was really pleased with the bracelet…
Was really pleased with the bracelet and impressed by the fact that the company actually care about what their customers think. 10/10 for service and communication.
28 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
My granddaughter Amethyst, with love.
I brought a beautiful piece of jewellery for my granddaughter that just turned 18 years old. I don’t see her as much as I’d like to. But this piece will remind her that I love her dearly. Thank you Chrissy for staying in touch with me .
22 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Excellent company and the customer…
Excellent company and the customer service is amazing. I ordered 2 of the name bracelets for my grandaughters and was not disappointed. The names are very clear and the bracelets look very feminine. My only concern is they might be a bit small but I am sure Ellie Grace will help out if this is the case. I have ordered the leather bracelet before for my grandsons 18th birthday, he was delighted with his and the personal inscription was an added bonus.
18 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Very pleased with everything
Very pleased with everything - great gift for my grandsons and prompt delivery. Will definitely be ordering more. Thank you.
22 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Absolutely Stunning Presentation!
The bracelet is absolutely stunning,love it and from woe to go it was delivered very quickly,The Communication was excellant,would definitely recommend to anyone wanting a stunning peice of Jewellery for their son,and the presentation box and the little light inside the box which lights up the wording is magic! Thankyou Ellie Grace,My son is going to be very emotional when I give him this for his 25th Birthday.🥰❤️xo
26 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Awful customer service
I mistakenly added another bracelet to my cart i emailed them immediately to ask for it to be removed Then emailed them a couple more times Absolutely no reply and now the orser has been sent out Awful customer service
23 May 2026
Unprompted review
Fantastic customer service who went…
Fantastic customer service who went over and beyond to help and my boys loved their bracelets
Thank you very much
25 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Ordered the grandson bracelet it came…
Ordered the grandson bracelet it came within a few days ,so very quick and efficient. It was real easy to order on line,and looks exactly like the photo .Very pleased with my purchase .
8 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Breath taking, in all the ways!
From the moment I saw the ad for your leather personally inscribed bracelet, I felt excited. I knew exactly who I was going to give it to. The package arrived in excellent condition and quickly. When I opened it, I was immediately flooded with the feelings and thoughts I had when I first thought about buying it. It's just beautiful and competely radiates this gorgeous, heartfelt energy. Then and there I decided this is a very special and personal gift and would be perfect for his 16th birthday later in the year. It is taking a lot of will power to wait that long but I feel that will make it even more special and meaningful. Thank you for creating such an intentionally beautiful product.
25 May 2026
Unprompted review
Reply from Ellie Grace Jewellery
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our products. Customer satisfaction is at the heart of everything we do, and it's incredibly rewarding to know that we've met your expectations.
We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to get in touch—we're always happy to help.
Thank you again for your support!
Kind regards,
The EG Team
Gift Items
I purchased couple of gifts for my wife on her birthday. While we had issues related to delivery of ordered items within expected delivery period however EG team maintained regular contact and matter was resolved. The quality of both the items was certainly impressive and pleasing. I will buy again but will consider and ensure adequate delivery time.
2 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.