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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, highlighting the durability of the silk fabric and the impeccable sewing. Many people find the items to be of excellent quality, luxurious, and comfortable, often noting that the products are worth the price. Reviewers are also happy with the prompt shipping and the overall positive experience with the company's offerings. However, some people were dissatisfied with the return policy, describing it as a hassle and difficult to navigate. A few customers also mentioned issues with shipping times being falsely advertised and some products arriving without proper branding or care instructions. There were also concerns about the quality of some items not meeting expectations, with some reviewers receiving products that felt like synthetic fabric rather than real silk, or experiencing poor quality sewing and issues with import fees.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the high quality, luxurious... See more

Quality

Clients share positive opinions on quality, frequently praising the luxurious feel of the silk, rich colors,... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers feel that products are overpriced, citing... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast and reliable... See more

Return policy

Users describe negative interactions with the return policy. Many report a horrible experience with returns,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started to buy ElleSilk pajamas since 2021. This red color pajamas can still last until now. I wear it every week as I do my laundry weekly, I can just put in safety net and to let my washing ma... See more

Rated 5 out of 5 stars

ElleSilk is a great source for silk wear. I have ordered multiple times from them and never been disappointed in the garment. Combined with the information available on the website about grades of s... See more

Rated 5 out of 5 stars

I was looking for somewhere to buy silk nightwear as the cost in the UK is exorbitant. I have Severe ME and it has now reached the point where I can only tolerate silk next to my skin. ElleSilk items... See more

Rated 5 out of 5 stars

Very beautiful camisoles. The silk is nice quality, quite dense, defensively worth the price. Also the sewing is impeccable.


Company details

  1. Bedding Store
  2. Silk Store

Written by the company

Since 1999, ElleSilk has been crafting luxurious silk bedding in Como, Italy. Our collection includes silk sheets, silk duvet covers, silk pillowcases, silk duvets and pillows, silk blankets, silk sleepwear for women and men, and kids silk bedding. All crafted from the finest 22 momme and 25 momme 6A-grade Mulberry silk and OEKO-TEX certified for safety and sustainability. Each piece embodies timeless Italian craftsmanship, exceptional comfort, and effortless elegance.


Contact info

4.2

Great

TrustScore 4 out of 5

508 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ellesilk has quickly become my go-to…

Ellesilk has quickly become my go-to brand for silk products. I’ve purchased both bedding and nightwear, and I’m consistently impressed with the superior quality of their silk. It’s soft, hypoallergenic, and incredibly durable. What I also appreciate is their outstanding customer service. I had a few questions about sizing and maintenance, and their team was prompt and very helpful. From the elegance of their products to the care in customer support, Ellesilk delivers a top-tier experience. I highly recommend them!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Elegant Design and Perfect Fit:

I’ve been searching for high-quality silk pajamas, and Ellesilk exceeded my expectations in every way. The pajamas I ordered are beautifully designed and fit perfectly. The silk is incredibly soft and breathable, making it perfect for warm summer nights. I love the attention to detail in the stitching and finish—it’s clear this is a product built to last. Not only do they look elegant, but they also make me feel so comfortable and luxurious. I’ll definitely be buying more from Ellesilk!

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Luxurious Quality and Exceptional Comfort

I ordered a silk duvet set from Ellesilk, and it’s honestly the best bedding purchase I’ve ever made. The quality of the silk is beyond luxurious—it’s smooth, soft, and incredibly comfortable to sleep in. I was amazed by how breathable and lightweight it feels, yet it keeps me warm without overheating. The craftsmanship is impeccable, and even after several washes, the fabric retains its luster and softness. I highly recommend Ellesilk to anyone seeking premium bedding that feels like a dream!

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Ordered from the German site thinking I’d receive a German made product.
Instead I received silk scarves made in China. Very disappointing and too expensive.
The product is way too overpriced for what you get.

Lastly they will keep sending you emails daily to try and persuade you to give them a better rating on trustpilot.
Don't buy from this company and don't give them your email.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Unxpectadily Amazing!!

I liked very much the products I received from ElleSilk.
The quality is amazing and they were exactly like described on the site and even better!!
The communication experience was great (easy and immediate) and so was shipping.
The packaging was carefully done too, so carefully I think they had wrapped everything in more packages that it was needed, but they know best!
I was and still am very much impressed with ElleSilk.
Of course I would and will buy again. I just hope they can make some silk throws at some point as they would be really great for hot places.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great quality, good service

The trousers are fantastic and exactly what I was hoping for. Good quality material, great fit, super comfortable whilst looking suitably casual smart. Given how far the clothes were coming the service was fast, with clear tracking and arriving at exactly the time stated. Thank you.

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish company to deal…

Absolutely rubbish company to deal with! Worst experience that I have ever had with online shopping. Please read before you buy!
I paid NZD $2100 for silk bed set with a multi coloured duvet cover and pillows. Nice light blue in the picture, I end up getting this dull brown yucky colour. This is where problem begins. Reply comes in timely manner first try to make you keep it. Didnt want so asked for full refund. The amount of back and forth with Helen was first ridiculous! Then I had to pay for shipping NZD$295. FYI its all shipped from China (most likely a drop ship company claiming to be from Italy). Then I get told oh there are customs duty that will get deducted in China that ended up being $471. Then, then they deduct $99 claiming that the pillow cases were stained. And provide a pic. Guess what the colour of the pillow case was? freakn the actual blue that I bought! So the stained pillow case that never arrived I apparently stained. I flew all the way to China just to do that!! All in all because of this company I lost NZD $865, just lost with nothing to show for it. Be very careful if you buy here! You will get stung, and only email contact.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Product and Impressive Service

I found exactly what I was looking for, which seems to be very hard to find...and in SO many colors! I also was very impressed at how quickly I received the item as it was a birthday gift for my daughter...my husband bought me a silk duvet from another company and it took months.
Just a beautiful and luxurious product! My only suggestion would be the packaging. Something so unique and beautiful should be included to reflect that.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love this silk baby…

I absolutely love this silk baby onesie! The material is incredibly soft and gentle on my baby’s sensitive skin, making it perfect for all-day wear. The quality is outstanding, and it washes beautifully without losing its shape or softness. It’s lightweight, breathable, and looks so adorable. Definitely worth the investment for a special piece in your little one’s wardrobe!

29 August 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE customer service

TERRIBLE customer service! The silk quality is good, but the pattern cuts are awkward. If you would like to change sizes they want you to ship back to China and make it VERY difficult.
Unless you have very petite proportions or have total flexibility to support return times (and money as it cost about $66 for return shipping) AVOID THIS BRAND!!!!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

The most soft and nice clothes for woman

Ellesilk has the most beautiful clothes in color and material, good quality of work, super comfortable to wear for year round . The service on shipping and packing is accurate. I have been a returning costumer for many times since last year, and looking forward to see more new styles out soon.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

Have now purchased several high-quality products at reasonable prices. The service is reliable and all questions answered promptly. Will be buying more.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, really well packaged and arrived very fast. Thus far has washed well. Very happy all round.

25 June 2024
Unprompted review

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