I purchased a set from them in 2025, it did arrive but it was almost three months later! Then I purchased a second set in March 2026 (dumb me). It is now August 2026, I have never received the item an... See more
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Order placed in April. I never received it nor a shipping tracker. Contacted them multiple times and the response was that they shipped it and I could not get a refund despite them never sending a tra... See more
My order arrived fast, and the communication with the team was fantastic. I absolutely love my jewelry the quality is amazing! I even swam with it and it’s still shining like new. I’ll definitely be b... See more
Company replied
The order arrived on time and was correct however I doubt I'll wear the earrings. The gold colour for each pair is very orange in comparison to actual 9ct gold, so they look fake. They are heavy to we... See more
Company replied
Company details
Written by the company
Ella Zaneta blends timeless artistry with sustainability, crafting lasting jewelry with a focus on quality and environmental care.
Contact info
United States
- ellazaneta.com
2.0
Poor
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A total scam
A total scam. I made an order over a month ago and still didn’t got my order. Every time I reached out to their costumer service they said they can do anything because it’s “in transit”.
The tracking link show that there where 2 shipping attempts which is a lie since I work from home and no came to my door or called.
So I didn’t got the items and didn’t got my money back either.
Also, it’s been all shipped from China so it’s mass production and reselling
24 March 2025
Unprompted review
Reply from Ella Zaneta
Hi Noga,
We’re truly sorry for the trouble with your order. While tracking shows multiple delivery attempts, we understand this must have been very frustrating — especially as you were home. Sadly, the package was later disposed of by your country’s postal service.
Even so, we went ahead and issued you a full refund on 09/05. We hope this helps make things right, and we truly appreciate your understanding. We’ll keep working hard to ensure a smoother experience in the future.
Best regards,
Anna 🤍
Ella Zaneta Team
Does not look or feel like gold, would not wear or recommend unfortunately.
The order arrived on time and was correct however I doubt I'll wear the earrings. The gold colour for each pair is very orange in comparison to actual 9ct gold, so they look fake. They are heavy to wear and one pair pulls my ears down. I have 2 holes in each ear so wear two earrings in each ear. They clank together & make a sound like metal clinking together, they don't feel like gold at all. Due to the heaviness & clanking sound I can not sleep in them and due to the orange colour I would be too embarrassed to wear them out. I do not recommend these products....
27 December 2024
Unprompted review
Reply from Ella Zaneta
Hi Richards,
We’re sorry to hear the earrings didn’t meet your expectations. Our pieces are handcrafted from stainless steel with 18K gold plating, designed to be waterproof, hypoallergenic, and to maintain their shine. The material information is clearly stated on all product pages of our website, so perhaps there was an unfortunate misunderstanding in thinking they were solid gold.
We understand that color perception can vary depending on lighting and personal preference, and we’re sorry the tone wasn’t to your liking. Regarding the weight, some designs have a more substantial feel due to their quality metal base, but comfort is always important to us.
We’d be happy to assist you with an exchange or return so you can find a style that better suits your preferences. Please reach out to us at hello@ellazaneta.com so we can help.
Best regards,
Anna 🤍
Ella Zaneta Team
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