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Our brand specializes in hand‑crafted high‑carat diamond rings and gem‑set brooches. We focus on bold wide‑band designs, fancy‑cut diamonds and vintage‑style ornaments. Catering mainly to mature high‑end clients aged 45‑70 from America and Europe. Our fine jewelry blends distinctive styling with reliable craftsmanship, ideal for daily wear, parties and thoughtful gifts, winning plenty of genuine customer reviews worldwide.
United States
3.6
8 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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This seller asked me to close the dispute I opened from PayPal, in exchange, they will finally ship the order which I already paid for 2 months ago,June 18. So I did. I thought of giving them a chance to redeem their company. And now, no reply again! I want a refund!
Reply from Novajew
So happy you love this ring! It means a lot to us. Enjoy your beautiful jewelry 💛
My emerald brooch was different then what was pictured stone wise, my second brooch was great and I had no problems with it.
Reply from Novajew
We are sorry to hear the emerald stone on your first brooch didn’t match the picture. We’re glad your second brooch met your expectations! Please feel free to contact our support team if you need further help regarding the first item.
More beautiful in person than in the picture! I loved my earring so much!
Reply from Novajew
Thank you so much for your lovely feedback! It makes us so happy to hear the earrings look even more stunning in person on you. Hope you enjoy wearing them✨
The quality of the ring was better than expected!
Reply from Novajew
Wow, we are overjoyed to hear this! It means a lot that you love the quality of your ring. Enjoy your beautiful piece!
No updates on shipping. Had to email to find out any information and at a week later it is still in China with no idea when to expect delivery of my ring. This was a birthday gift yo myself. Birthday passed, still no idea when ai will receive it, no idea of your quality or fit and you send me a survey to rate you? Ridiculous
Reply from Novajew
We sincerely apologise for the long wait and lack of proactive shipping updates on your ring. It hurts to hear your birthday celebration passed without receiving this special gift for yourself.
The updated tracking information has been sent to your inbox. Cross-border logistics and customs checks may lead to unforeseen delays beyond our control.
We will actively track your order. Once you receive the ring, if there are any issues with size, fit or quality, please contact us immediately and we will resolve everything properly for you.
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