Love it
So nice, i’m so in love with my new jewels! Real nice stones, i really love it.
30 July 2025
Unprompted review
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3.5
Average
3 reviews
No history of asking for reviews
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First necklace arrived broken
First necklace arrived broken. I asked for a refund as I knew a replacement wouldn’t arrive in time for my holiday. They sent a replacement without checking with me. Initially refused to allow me to return the necklace as they believed they had resolved by replacing the original necklace. They have now agreed to accept a return but I need to pay for shipping costs to Belgium for both necklaces. This is despite their return policy stating free returns for customers from UK & Belgium. Today they have advised I am now outwith the 14 day return policy. This is despite their return policy stating they have a 30 day return policy. It seems they are very much making it up to suit them. They also attempted to send me the link to their return policy and it was for a company called Pharmaxtra. This tells me Ella’s Elegance is not the independent retailer the website portrays to be. Very disappointed.
15 July 2025
Unprompted review
Very Pretty!
Everything was delivered quickly in stylish packaging. The jewelry came in a pouch and box — very pretty! I get compliments all the time when I wear them. Super happy and definitely ordering more!
5 June 2025
Unprompted review
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