Ella And I Reviews 

132
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers frequently highlight the amazing, long-lasting fragrances of the gel melts, emphasizing how clean, simple, and wonderfully easy they are to remove from burners after use. Many consumers also appreciate the remarkably quick delivery times, helpful customer service, and smooth overall online ordering process from start to finish. However, some people mentioned frustrating issues with unexpected delivery delays, tracking problems, and extended shipping waiting times. Additionally, a small group of consumers felt disappointed, noting specifically that the fragrances did not last long enough or provide sufficient aroma in their homes.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the amazing, long-lasting... See more

Quality

People report positive experiences with quality, highlighting that consumers enjoy long-lasting and gorgeous... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise the quick delivery and... See more

Delivery service

Users describe satisfaction with delivery service, frequently highlighting quick postage, prompt turnaround,... See more

User experience

Reviewers mention positive feedback about user experience, expressing great satisfaction with the amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some "Gel Melts: omg they are sooo good and they smell gorgeous. Easy to change over fragrances. No mess no waste. Quick delivery,easy ordering process. 1st order i got an email from the owner... See more

Rated 5 out of 5 stars

I just love this company’s products. I have purchased several times now and I have never been disappointed. Each and every scent is just spectacular, long lasting and beautiful. Visitors comment when... See more

Rated 5 out of 5 stars

I LOVE Ella & I 😍 I have a subscription and look forward to my gel melts arriving every month. They smell INCREDIBLE and lots of visitors comment on how nice the are! I also use the reed diffuse... See more

Rated 5 out of 5 stars

I love candles - they make me feel cozy and relaxed. But sometimes I spend good money, for little return, especially in the aroma department. And then I saw an advertisement for Ella and I. Oh my, I... See more


Company details

  1. Candle Store
  2. also in
  3. Flavours, Fragrances and Aroma Supplier
  4. Gift Shop

Written by the company

Welcome to Ella And I, a Cheshire based home fragrance company specialising in highly scented gel wax melts. Every product is carefully hand poured in our Macclesfield workshop using premium gel wax and high quality fragrance oils to create beautiful scents that fill your home. Our gel wax melts are loved by customers for their strong fragrance and ease of use. Unlike traditional wax melts, the gel formula allows them to be removed easily from your burner once cooled, making them simple and mess free. We offer a wide range of scents inspired by popular perfumes, fresh clean fragrances and comforting home favourites, so there is something for every home. Alongside our signature gel melts, we also create reed diffusers, car diffusers and other home fragrance products designed to keep your spaces smelling amazing. Each product is made with care and attention to detail, and every order is hand packed by our small team before being sent out across the UK. Since launching, we have served over 100,000 customers who love filling their homes with Ella & I fragrance. As a small family run business, customer experience means everything to us and we truly appreciate every review shared by our community. Thank you for being part of the Ella & I story.


Contact info

4.2

Great

TrustScore 4 out of 5

132 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(132)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

I have mad 3 purchases now from Ella & …

I have mad 3 purchases now from Ella & I and they have been absolutely fantastic I’m slowly making my way through the different fragrances. The smell of the gel melts are fab, last a good time the smell even lingers when I’m not burning them don’t think I would go back to wax melts. I would recommend them to anyone

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous !!!!!

Absolutely gorgeous !!!!!! Love them , the scent last a long time and unlike some melts you can smell it straight away , also much easier to get the used ones out !!!!! 20 out 10 !!!!!!!!

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with the smell of my home

Absolutely in love with the smell of my home!
I’m so pleased I ordered. I definitely wasn’t disappointed. The smells are so clean and fresh. Lovely strong scents.
It was my first time trying gel melts and I won’t be using anything else from now on. Fuss free, no mess and so easy to change when you want to try something different.
Fast and prompt delivery whist being updated every step of the way regarding my orders journey.
Thank you so much

28 November 2023
Unprompted review
Rated 1 out of 5 stars

Me nor any one that has come to my home…

Me nor any one that has come to my home can smell any thing even though I use a candle burner in the kitchen which I purchased along with the candles from this company , and an electric burner in the lounge and I only live in a one bedroom bungalow.
Would I purchase again NO

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Great smells...no mess

These gel melts are fantastic. As other reviewers have already mentioned, they're so easy to use and leave no mess. My home smells amazing! So far, my favourite scents out of the 10 I've bought are Vanilla & Sea Salt Caramel, 1000 wishes, and Bum Bum Cream. Goodbye to kitchen cooking smells!

9 November 2023
Unprompted review
Rated 1 out of 5 stars

Returns

I ordered as selection of gels melts, too strong for me as I have COPD and they are unsuitable. Have e mailed twice and no response at all, not even an acknowledgment of me having sent them e mails! The Customer Services seem non existence and I always judge a company by their response, which sadly in this case my opinion of them is low.

26 October 2023
Unprompted review
Ella And I logo

Reply from Ella And I

We are so sorry to hear that you had a negative experience with our customer service. We take your feedback seriously and would like to address your concerns. We have checked our emails and the only email we received from you was yesterday at 6.30pm. We aim to respond to all emails within 24 hours. I have now checked with our customer service team and can see this has now been resolved. Please do let me know if there's anything further we can help with.

Ella & I Team

Rated 5 out of 5 stars

I have just started getting these gel…

I have just started getting these gel wax melts. Oh my god the fragrence goes on for ages , my whole house smells amazing. Have just ordered more and getting some for my daughters. So easy to remove from burner to change. Amazing

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use

Lots of options for smells. Love the wild bluebell and bergamot. Still have others to try.
Will order again

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Superb!

Beautiful product, the scent was exactly as described and filled not only the lounge but the hallway too! Will certainly be buying more. I’ve tried many other companies and none are as good. Well done Ella & I

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Fab fragrances

Well packed, arrived quickly. Post office tracked, they threw it over the fence because we weren’t in but the box remained intact 😀. The fragrances are lovely and really convenient to use. Thank you ❤️

29 July 2023
Unprompted review
Rated 5 out of 5 stars

WOW!!!!

Not one for leaving reviews but WOW. I have received my melts today and currently have Alien burning away it is amazing. I will be using this company all the time now.
100% recommended

21 April 2023
Unprompted review
Rated 5 out of 5 stars

I had never heard of gel melts before…

I had never heard of gel melts before but when I saw the advert on Facebook I was interested and also sceptical as some facebook adverts can be misleading! These gels work. They smell beautiful and do peel off the burner cleanly when they have cooled. They arrived beautifully packaged and promptly. I will definitely be buying these again!

12 March 2023
Unprompted review
Rated 1 out of 5 stars

Excuses after excuses

Excuses after excuses as to why I haven't got my order in over 6 weeks. Never follows up. Always have to push them for more info.

1 December 2022
Unprompted review
Ella And I logo

Reply from Ella And I

We are so sorry for the delay in receiving your order. Due to the strikes Royal Mail have informed us that international orders are taking over 6 weeks to arrive. Please be assured we are doing everything we can on our end and share your frustrations. We have decided to refund all international orders that haven’t been updated within 4 weeks. Please could you send an email to info@ellaandi.co.uk and we will ensure this is sorted for you. Again, please accept our sincere apologies for the inconvenience caused.

Ella & I Team

Rated 5 out of 5 stars

Gel-licious!!

I didn't do a review on my first order, I wanted to wait until I used them all. Due to my failing sight, other senses like smell have become more important. it's like an obsession that I have to have nice smells around my house. I have become a professional smell-a-holic over time, and these gel melts do not disappoint. I have just unpacked my 2nd- and much larger- order, and they are all gorgeous. If I had to pick a favourite, it would be cherries on snow, but I am so pleased with them all. They literally are no fuss and mess free and come well packaged. Thank you, I am now a gel melt convert.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Obsessed

These products are absolutely amazing! I saw them advertised on instagram, bit the bullet and thought I’d try them. I’m so glad I did, I’ve got about 20 different scents now! Love being able to change scent so easily depending on my mood / the weather / what I’m doing ☺️

1 August 2022

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