Ella And I Reviews 

132
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers frequently highlight the amazing, long-lasting fragrances of the gel melts, emphasizing how clean, simple, and wonderfully easy they are to remove from burners after use. Many consumers also appreciate the remarkably quick delivery times, helpful customer service, and smooth overall online ordering process from start to finish. However, some people mentioned frustrating issues with unexpected delivery delays, tracking problems, and extended shipping waiting times. Additionally, a small group of consumers felt disappointed, noting specifically that the fragrances did not last long enough or provide sufficient aroma in their homes.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the amazing, long-lasting... See more

Quality

People report positive experiences with quality, highlighting that consumers enjoy long-lasting and gorgeous... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise the quick delivery and... See more

Delivery service

Users describe satisfaction with delivery service, frequently highlighting quick postage, prompt turnaround,... See more

User experience

Reviewers mention positive feedback about user experience, expressing great satisfaction with the amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some "Gel Melts: omg they are sooo good and they smell gorgeous. Easy to change over fragrances. No mess no waste. Quick delivery,easy ordering process. 1st order i got an email from the owner... See more

Rated 5 out of 5 stars

I just love this company’s products. I have purchased several times now and I have never been disappointed. Each and every scent is just spectacular, long lasting and beautiful. Visitors comment when... See more

Rated 5 out of 5 stars

I LOVE Ella & I 😍 I have a subscription and look forward to my gel melts arriving every month. They smell INCREDIBLE and lots of visitors comment on how nice the are! I also use the reed diffuse... See more

Rated 5 out of 5 stars

I love candles - they make me feel cozy and relaxed. But sometimes I spend good money, for little return, especially in the aroma department. And then I saw an advertisement for Ella and I. Oh my, I... See more


Company details

  1. Candle Store
  2. also in
  3. Flavours, Fragrances and Aroma Supplier
  4. Gift Shop

Written by the company

Welcome to Ella And I, a Cheshire based home fragrance company specialising in highly scented gel wax melts. Every product is carefully hand poured in our Macclesfield workshop using premium gel wax and high quality fragrance oils to create beautiful scents that fill your home. Our gel wax melts are loved by customers for their strong fragrance and ease of use. Unlike traditional wax melts, the gel formula allows them to be removed easily from your burner once cooled, making them simple and mess free. We offer a wide range of scents inspired by popular perfumes, fresh clean fragrances and comforting home favourites, so there is something for every home. Alongside our signature gel melts, we also create reed diffusers, car diffusers and other home fragrance products designed to keep your spaces smelling amazing. Each product is made with care and attention to detail, and every order is hand packed by our small team before being sent out across the UK. Since launching, we have served over 100,000 customers who love filling their homes with Ella & I fragrance. As a small family run business, customer experience means everything to us and we truly appreciate every review shared by our community. Thank you for being part of the Ella & I story.


Contact info

4.2

Great

TrustScore 4 out of 5

132 reviews

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No recent history of asking for reviews

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Replied to 45% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(132)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

An amazing Aroma!

I have been using a soya wax melt company for years and their products haven't been smelling great for a while. Either no smell, or very weak no matter how many times they've had complaints it didn't get better. So I came across Ella and I. Well I was sceptical but I thought I would give them ago, as reviews were good. My 3 gel melts arrived today, so I lit a piece of Bath Time Baby. There wasn't a high sent when I had a sniff in the pot so wasn't holding out much hope. Omg! Wow! What an amazing high scented smell that's filling my living room. Thank you I have finally found a product that is giving me what I want, an actual melt that let's off an amazing aroma.
Can't wait to try the other melts I bought.
You will be my go-to from now on and will be purchasing more.
Thank you.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I'll never go back to using wax melts

I've been ordering gells from Ella & I for a couple of years now and am a complete convert. I'll never go back to wax melts! The gel peels off your burner super easy with no marks or mess. The scents are lovely and strong and last a few times before they need replacing but you only need a small amount per use anyway so you get your money's worth. They are great value for money. Delivery is very quick and customer service top notch! Highly recommend this small business

20 December 2024
Unprompted review
Rated 5 out of 5 stars

I don't review many things I buy but I…

I don't review many things I buy but I felt I should as this being a small business. What can I say but stunning gel melts. They made my whole downstairs smell amazing and they last longer than wax melts and are a breeze to remove from a burner. Delivery was on time and they were really well packaged. Looking forward to the Xmas scents x

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful gel scents

I love these gel scents they smell lush!! They have so many beautiful scents and are so easy to use!!
Much easier than wax would definitely recommend i am on my second order and would not use anything else now!! 10/10. ❤️❤️❤️

14 June 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend!!

I absolutely adore Ella&I for their gel melts! They smell incredible, have a great scent throw & each one has had the longevity advertised, if not longer. There's so many scents to choose from, you'll never go nose blind. & when it comes to swapping out your melt, just peel away! It's quick, it's easy & it's totally mess free. My guests always compliment the smell of my home & I direct them straight to Ella&I - easy to use website, value for money & quick delivery. What more could you want?! ♡

17 May 2024
Unprompted review
Rated 5 out of 5 stars

I used Ella and I for the first time

I used Ella and I for the first time. The packaging it came in was lovely and all of the melts I received were lovely. The smell is also very strong and lasts a long time. I have now gone into order another set 💖

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Melts

Melts
These melts are fantastic strong scents easy to remove by just peeling. Easy to order and everything arrives well packaged. I would definitely recommend them.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

The fragrance of these gels are…

The fragrance of these gels are amazing. They are long lasting and can be re-used which makes them excellent value for money
I highly recommend this company

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Love these melts

Love these melts, especially the perfume and aftershave the Savage smells like my husband 😁 love refreshed lemon sherbet, eucalyptus, also had gingerbread, they are so strong , carnt wait to light my next one, you get 15% of Happy days

5 May 2024
Unprompted review
Rated 5 out of 5 stars

My first experience with this lovely…

My first experience with this lovely company was when I received some melts for my birthday from my mum. My house smells truly amazing and I get so many compliments: my fave so far is the lemon sherbert. Highly recommend ❤️

3 May 2024
Unprompted review
Rated 5 out of 5 stars

The BEST home fragrance!

I received my gel wax melts a couple of weeks ago, and I am so impressed!
Great scents, long lasting and strong without being headache-inducing. Clean up is simple, just peel and change. I love that they're reusable (until the smell fades) and can be stored back in their pot so you don't have to have the same scent burning all the time.
Quick delivery, great range to choose from and reasonably priced. I'll definitely be ordering again.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely converted to gel scents…

Absolutely converted to gel scents now!! Great selection! Fills your home with a gorgeous scent which lasts for several burns can even pop back in the storage pop if you fancy a change. Website easy to use, great offers and discounts, would definitely recommend Ella & I

17 May 2024
Unprompted review
Rated 5 out of 5 stars

WOW !

WOW - Received my order today I've never used gel melts before and I purchased quite a few scents from E&I plus I got a new burner - I smelled them all and all smelt lush however i picked out the aliens scent 1st as i love the purfume and I am so impressed of the strong gorgeous aroma it's giving out - its in my living room but i can smell it up the stairs - I can't wait to try out my other gel melts - I will definitely be reccomending Ella & I gel melts to my friends and family and have no doubt they will order as well - I am really happy

16 May 2024
Unprompted review

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