Elixir Garden Supplies Reviews 

18,347
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, finding them reliable, effective, and competitively priced with excellent value. The service is frequently described as first-class, with people appreciating the swift, professional, and helpful responses, alongside consistently top-notch delivery that is quick and often free. However, some customers also noted delivery issues, including items arriving slowly, failing to be delivered, or being damaged due to inadequate packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the good quality, excellent value, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and prompt... See more

Price

People report positive experiences with price, consistently finding products to be reasonably priced,... See more

Service

Reviewers mention positive feedback about service, consistently praising its promptness, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as first-rate, very good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every delivery has been perfect. I prefer to shop with Elixir because the products are reliable and delivered on time. The prices are highly competitive and if I've ever needed to ask about an item,... See more

Company replied

Rated 5 out of 5 stars

Easy to order and delivered within time frame. Followed instructions for use of Glyphosate but takes longer than 7 days to kill off weeds, in fact 2nd application was needed. I am going to try halvi... See more

Company replied

Rated 5 out of 5 stars

Elixir are spot on, I have purchased from them several times and the service is first class. I would especially recommend the spring and summer lawn fertiliser. Scarify in spring wait until a couple o... See more

Rated 5 out of 5 stars

I've Been using this supplier for many years, purchasing garden chemicals, fertilisers, propagation supplies and general gardening requirements.Their delivery service is top notch and combined with l... See more

Company replied



Company details

  1. Gardener
  2. Garden
  3. Garden Building Supplier
  4. Garden Center
  5. Land Allotment
  6. Landscaper

Written by the company

With over 35 years’ experience in Gardening and Horticulture, we pride ourselves on offering quality gardening essentials with the knowledge of how to use them and sold at the best possible prices. Whether you're an experienced gardener who buys garden accessories regularly, or you're a first timer, by browsing through our catalogue you will find everything you need for your garden at Elixir Garden Supplies.

Elixir Garden Supplies

Written by the company

Free Delivery to Mainland UK!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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1-star

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4.7

All reviews

(18,347)

2,582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon David,

We are sorry to hear that you did not receive your parcel but unfortunately the tracking showed that it had become damaged in transit. A replacement or a refund will have been offered to you. We can only sincerely apologise for the inconvenience this may have caused.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 2 out of 5 stars

Failed to deliver once again

Failed to deliver once again ! They insist on using Evri, who quite frankly are THE most unreliable courier

22 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Craig,

We are truly sorry to hear about the repeated delivery issues you've experienced. We understand how frustrating this must be, and we are actively reviewing our courier partnerships to improve our service. Your feedback is invaluable as we work to ensure reliable deliveries for all our customers.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Excellent product range

Excellent product range. Delivery was fast and efficient. Very happy to support a UK business

5 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Mark,

We're delighted to hear that you're happy with our product range and that the delivery was fast and efficient. We truly appreciate your support for a UK business!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Very good website and easy for checking…

Very good website and easy for checking out. Good range of products at competitive prices. Fairly quick delivery.

4 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Phil,

We're so glad you found our website very good and easy for checking out. It's great to hear you appreciate our wide range of products, competitive prices, and quick delivery.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Great product

Simple to order, quick delivery, good product.

4 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Graham,

We're so glad you found our ordering process simple, the delivery quick, and that you are happy with the product. Thank you for your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Great thank you

Great thank you

4 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Hanan,

Thank you for taking the time to leave us such positive feedback!

We very much appreciate it.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Plants have grown well

Well packaged. Plants have grown well using this product

1 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Carole,

We're so happy to hear that our product arrived safely and that your plants are thriving! Thank you for your wonderful feedback.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 1 out of 5 stars

The truth

You kept lying to me stating item was on its way you even tried to blame the courier.
I waited and nothing arrived in the end after weeks of me wasting my time a refund was issued. I will never order anything from you again terrible service from an establishment l had faith in after shopping with you on many occasions.

3 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon William,

We sincerely regret that your recent order did not arrive as expected, leading to a frustrating experience and a refund. We understand your disappointment, especially as a loyal customer. We are reviewing our processes to prevent such issues in the future.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Good service

Good service, good price

20 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Suzanne,

We're glad you had a positive experience with our service and pricing. Thank you for your positive feedback; we appreciate it.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

The delivery took awhile to arrive had…

The delivery took awhile to arrive had a problem with the order some of the order was missing phoned customer service they were very quick to rectify the problem and got the rest of the order the next day

3 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Sheryl,

We appreciate you sharing your experience with us. We are glad our customer service team was able to quickly resolve the issue with your order and get the missing items to you the very next day. We value your patience and positive feedback.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Brilliant

Brilliant quick service and a great product will definitely buy again - weedkiller works!!!!!

3 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Linda,

We're delighted to hear about your brilliant quick service and that our product is great. It's wonderful that the weedkiller works so well for you! We appreciate your positive feedback and look forward to your next purchase.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Quick delivery good seeding compost…

Quick delivery good seeding compost good value

2 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Francis,

We're so pleased to hear you experienced quick delivery and found our seeding compost to be good value. Thank you for your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

pleased with service

From start to finish I was informed of progress and fast delivery

20 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Nigel,

We're so pleased to hear that you were kept informed throughout your order and that you experienced fast delivery. Thank you for your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Myrna,

Thank you for taking the time to leave us such positive feedback!

We very much appreciate it.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

The product I ordered arrived quickly…

The product I ordered arrived quickly and was perfect for the job it was needed for

27 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Geoff,

We're so glad to hear that your product arrived quickly and was perfect for your needs. We appreciate your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 1 out of 5 stars

NO PROTECTION AROUND GOODS

I ordered 2 lots of 4 litre bottles of weedkiller. I had to chase this up as it got damaged in transit but no communication from Elixir. I had to call and chase it up. Then asked if I would like it replaced,I said yes. To which it turned up 5 days later with nothing more than the 2 bottles in a thin cardboard box. No bubble wrap no protection. Even after the first lot got damaged. Imagine being the delivery driver and this gets damaged then all over your car/van and the driver. What utter lack of compitance from Elixir to send out like this

30 June 2026
Unprompted review
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Paul,

We are truly sorry to hear about the issues you experienced with your recent weedkiller order, particularly the damage during transit and the subsequent lack of communication. Unfortunately, the courier do not let us know when a parcel is damaged. The first we know about it, is when the customer rings up. We understand your frustration regarding the packaging of the replacement order, especially after the initial damage. This is certainly not the standard of service we aim to provide. We are actively reviewing our packaging procedures for such items to prevent similar occurrences in the future and ensure our products arrive safely. We appreciate you bringing this to our attention.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon David,

We're delighted to hear that you found our prices good and experienced prompt delivery. We appreciate your positive feedback very much.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Thank you

The product, the service, the delivery, everything about this business is beautiful and perfect. Thank you. I use the salts in the bath and it makes such a difference in life for all of our family. With love and peace for all your hearts from mine

2 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Julia,

We are so happy to hear that our product has made such a positive difference for your family. Your kind words about our service and delivery mean a lot to us. We truly appreciate your beautiful feedback and send our best wishes to you and yours.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Elixir Garden Supplies are Great

I have used Elixir Garden Supplies for a long time to purchase various items for the garden.
Their selection of 'goods' is very good and of reasonable pricing and are delivered within a short time.

17 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Peter,

We are so pleased to hear that you have consistently found our selection, pricing, and delivery times to your satisfaction. Thank you for your continued loyalty and kind words!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Efficient delivery

Efficient delivery, excellent products

18 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Deborah,

We're pleased you found our products excellent and the delivery efficient. We appreciate your positive feedback very much!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

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