Elite Utility Services Reviews 

55
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being extremely polite, hardworking, and exceptionally efficient during complex underground water pipe repairs. Many local individuals appreciate how immaculate the property is left after finishing difficult trench digging and careful driveway restoration. Some people were satisfied with the prompt communication, friendly approach, and clear updates provided by the engineers throughout the entire working process. Consumers also noted that the teams worked cohesively together to successfully resolve major plumbing leaks with minimal disruption to daily routines. Reviewers emphasize that these dependable professionals consistently deliver outstanding results on every single project they undertake.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Customers expressed great satisfaction with the service, highlighting that reviewers found the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elite were referred to us by a conglomerate whose service in this matter up to then had been poor. Kris and Brooke made up for those inadequacies with prompt attendance and a wholly friendly approa... See more

Rated 5 out of 5 stars

Excellent job completed by Josh, Kyle and Luke to replace a mains water pipe that had burst and left us without water for 4 days. They were friendly, efficient, kept us updated throughout on progress... See more

Rated 5 out of 5 stars

I was very impressed with the work of Adam, Charlie and James. They replaced a water pipe from the pavement to our garage. The work was carried out professionally and they reinstated driveway paving w... See more

Rated 5 out of 5 stars

Adam; Josh & Luke turned up to locate the leak and replace the section of supply pipe somewhere under the garage floor. A great team that worked exceedingly well together and completed the task and ti... See more


Company details

  1. Water Utility Company

Written by the company

We are Moling and Horizontal Directional Drilling specialists with over 19 years of experience in this industry. Carrying out water supply repairs and replacement works throughout London and the South East. Using our specialist Trenchless Technology we can install any underground services such as Water pipes, Gas pipes, Electrical ducting and much more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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4.8

All reviews

(55)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Water leak repairs

Kris and Brooke visited our house to install water pipe following a leak. They worked for 6 hours in the hot sunshine. Three deep holes needed to be dug in these conditions. They were efficient, friendly and hard working. They caused a minimum of disruption and tidied up as they finished. Very impressed.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

New mains water pipe installation.

Management were polite and advisory. The site crew - Sam, Adam and Ollie were fantastic and worked like Trojan's on my new mains water pipe which was not the easiest. I have not seen guys working this hard for so long for a great many years and I appreciated it enormously. Great job lads. They said it would take a day and it did. EUS is well named. I recommend this company.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Sam at Elite has been nothing short of…

Sam at Elite has been nothing short of exceptional — a genuine cornerstone of our delivery on some of the most demanding, high-end installations we undertake. From the outset, his craftsmanship, precision, and unwavering attention to detail have set a standard that few can match.

What sets Sam apart is his rare combination of technical mastery and consummate professionalism. He approaches every project with meticulous care, an intuitive problem-solving instinct, and a quiet confidence that inspires trust from the very first site visit. Deadlines are met, quality is never compromised, and the finish is consistently immaculate.

Reliable, conscientious, and endlessly capable, Sam has become an integral part of how we deliver excellence to our clients. His work speaks for itself — clean, considered, and built to last. We wouldn’t hesitate to recommend him, and we look forward to many more successful projects together.

An absolute credit to his trade. Five stars, without reservation.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Water main repair.

Sam and Ollie were very professional in how they conducted themselves throughout the repair to my leaking water main. Even went as far as replanting a plant that was on top of the leak.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Difficult site to work upon. Handled with aplomb!

Overall an excellent experience of their work.
It was a difficult site for Kris & Brooke to work upon, but they handled it with aplomb.
Timely arrival, Friendly, I was kept up to date, cleared up neatly.
Only issue to be thought of is that of notifying neighbours if may be affected by work done (eg. Noise etc).

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Chris and Brooke

Chris and Brooke did a fantastic job of fixing our mains water pipe. As other reviewers have commented, they were friendly and upbeat - even though they were digging a big hole in 30 degree heat! We wouldn’t hesitate to recommend them.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

PROMPT ARRIVAL, WORK PROFESSIONALLY CARRIED OUT, LEFT THE SITE CLEAN, THE WATER MAIN WORKING AGAIN - VERY FRIENDLY TEAM KRIS AND BROOKE - THANK YOU

15 June 2026
Unprompted review
Rated 5 out of 5 stars

A professional and friendly response from Adam and Josh.

Adam and Josh from Elite carried out further urgent work on the very old water system in our very old house and ,as we have to come to expect, they were thorough, professional and very friendly.Special commendation to them and their families is deserved as the work was done early on the May Day Bank Holiday Sunday which allowed us to get on with our holiday routines on the day.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

The SAS of Directional Drilling & Moling

I was very impressed with the work of Adam, Charlie and James. They replaced a water pipe from the pavement to our garage. The work was carried out professionally and they reinstated driveway paving with barely a trace of their efforts. All the time they were friendly and kept me informed of what they were doing. I have no hesitation in recommending Elite Utility Services.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Kris and Brooke (and another guy who's name I didn't know) were prompt, efficient, friendly and well equipped. They kept me fully informed along the way and carried out the job professionally. Very pleased 😀

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Moleing to replace lead water supply pipe

Adam, Charlie and Oliver arrived sharp at 8am as agreed and did an excellent Moleing job, overcoming all the obstacles and difficulties they ran into. If you need a lead water supply pipe replaced I would strongly recommend them

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic work

Brooke, Kris and Josh were fantastic and they did a great job with the work they did. I suffer from panic disorder (which im sure they were unaware) and they made me feel at ease with what was going on and kept me in the loop with the work that was being done. They also kept the space tidy during and after the work was finished. They are a great, friendly, knowledgeable and very competent team. Very happy with their work. Would highly recommend

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Sam and Ollie were truly magnificent

Sam and Ollie were truly magnificent. They arrived on time, found the water leak and made good.
They were kind and courteous all the time and when they had finished the look of the driveway was better than it was to start with.
Would definitely recommend

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Had a major leak under the house

Had a major leak under the house, Adam & Charlie from Elite came and fixed it, very friendly and totally professional.
All working fine now despite a difficult job.
Left site very tidy, would highly recommend them

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Competent team

Excellent service from Kris, Brooke, and Josh. Replaced the water supply pipe with minimum disruption. Considerate, friendly, knowledgeable, and extremely competent at what they do.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great job from a hardworking, quick and efficient team.

The team of Kris, Brooke and Josh worked very hard and completed our water supply pipe replacement quickly and efficiently, with the minimum of disruption to the slate tiling in our frontage and a very neat repair to the concrete on the side path. It wasn't the easiest of jobs and we're not the easiest of clients, but Elite met and even exceeded our expectations.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I received excellent support from Charlie and Adam of Elite Utility Services in fixing the leak to my water supply - This was a professional outstanding team and highly recommend them

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Successful Main Water Supply Replacement

In terms of indoor disruption this was to us a fairly complex problem, however the engineers were able to lift wooden flooring to disconnect old rotted mains pipe and replace with new supply pipe and stopcock. the team were competent, professional, respectful and not least very tidy.
I would not hesitate in referring Elite Utility Services as an affordable understanding company upholding decent business practices.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended
Kris and Brooke were very considerate, focus, skilled and hard working. Left the site tidier than how they found it. Thank you

5 December 2025
Unprompted review

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