Elite Utility Services Reviews 

55
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being extremely polite, hardworking, and exceptionally efficient during complex underground water pipe repairs. Many local individuals appreciate how immaculate the property is left after finishing difficult trench digging and careful driveway restoration. Some people were satisfied with the prompt communication, friendly approach, and clear updates provided by the engineers throughout the entire working process. Consumers also noted that the teams worked cohesively together to successfully resolve major plumbing leaks with minimal disruption to daily routines. Reviewers emphasize that these dependable professionals consistently deliver outstanding results on every single project they undertake.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Customers expressed great satisfaction with the service, highlighting that reviewers found the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elite were referred to us by a conglomerate whose service in this matter up to then had been poor. Kris and Brooke made up for those inadequacies with prompt attendance and a wholly friendly approa... See more

Rated 5 out of 5 stars

Excellent job completed by Josh, Kyle and Luke to replace a mains water pipe that had burst and left us without water for 4 days. They were friendly, efficient, kept us updated throughout on progress... See more

Rated 5 out of 5 stars

I was very impressed with the work of Adam, Charlie and James. They replaced a water pipe from the pavement to our garage. The work was carried out professionally and they reinstated driveway paving w... See more

Rated 5 out of 5 stars

Adam; Josh & Luke turned up to locate the leak and replace the section of supply pipe somewhere under the garage floor. A great team that worked exceedingly well together and completed the task and ti... See more


Company details

  1. Water Utility Company

Written by the company

We are Moling and Horizontal Directional Drilling specialists with over 19 years of experience in this industry. Carrying out water supply repairs and replacement works throughout London and the South East. Using our specialist Trenchless Technology we can install any underground services such as Water pipes, Gas pipes, Electrical ducting and much more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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No recent history of asking for reviews

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4.8

All reviews

(55)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent work

Adam and Kyle came today and repaired my broken underground water pipe. They were highly professional and kept me informed of what they were doing throughout the works. The repair was completed in a few hours and they left my property exactly how they found it. Many thanks for a great job.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Kris and Brooke visited my property to…

Kris and Brooke visited my property to replace a faulty main water pipe and although they had setbacks that were out of their control they managed to fix the problem to a very high standard and they were polite, courteous and helpful throughout the process and all groundwork’s were put back to its original condition. Would highly recommend

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Replacement of water pipe to house.

Absolutely delighted with the service from Elite Utility Services. The team arrived right on time and clearly explained every step of the work before getting started. Kris, Josh and Karl were incredibly polite, professional and thorough throughout, and the job was completed to a genuinely high standard. I would definitely recommend Elite Utility Services, one very happy customer!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Great job done by Kris and Josh

Kris and Josh came promptly, carried out the work with great efficiency and were very polite. We have a printed driveway and they took great care to put the print back in - which was very impressive. I would highly recommend the service that they have provided.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Josh & Luke called out to fix a leaking pipe on behalf of my mum. What was supposed to be an easy job turned into trench digging to get to the offending pipe. Both Josh & Luke worked extremely hard that day & even made good the garden by relaying the grass they had to dig up to get through. Mum was so pleased with everything & thought they were both very nice & polite. A credit to the company! Thank you both for making it less stressful for mum

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job completed by Josh, Kyle and Luke to replace a mains water pipe that had burst and left us without water for 4 days. They were friendly, efficient, kept us updated throughout on progress and tidied up thoroughly after they had finished. I would highly recommend them.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Josh,Luke and Kyle

Josh,Luke and Kyle attend a leak at my mothers today, I can’t thank them enough for what they did. The weather was awful yet they pushed on and finished the job to a very high standard. They left the property spotlessly clean and were professional at all time.
Thanks guys you rock!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Lead pipe replacement

Josh,Luke and Kyle replaced my old lead pipe at my house . The guys did an amazing job, fast and super nice as well. They are a really good team. Couldn't be happier. Thank you! 😊

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Can’t fault their work

Can’t fault their work, they pinpointed where the leaky pipe was and acted straight away, was getting regular updates from Josh and Luke on what they where doing. would highly recommend using elite utility service

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant pipe replacement.

Adam and Ollie came today to undertake work replacing a leaking water pipe in our front garden. They were brilliant: helpful, professional, informative, meticulous, friendly - and they cleared up really well!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic job!

Absolutely fantastic job!! Very happy with the work carried out today at my property, all 3 worked exceptionally hard and got the job done. I would like to say Adam, Luke and Brooke you were the best by far and would recommend yourselves to everyone I know. Thank you so much, I really am very grateful.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Josh & Adam - Water Leak (Supply pipe)

Josh & Adam turned up and were very professional, polite and efficient. The water pipe was difficult to find but they didn’t give up and persevered until they found it. It was an extremely hot afternoon and they got the job done and cleaned up better than it was beforehand. A huge thank you to them for also interacting with my little one who was trying to make sure they were doing it right! :) Would high recommend 11 out 10.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Adam, Brooke and Oliver

Adam, Brooke and Oliver turned up on time, were polite, efficient and tidied up after they had finished the job. I think they had a little extra help though (or a distraction) as my furry feline took a shine to them and kept wanting plenty of tummy rubs whilst they were trying to get on with fixing my water mains leak

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Water Leak on Supply Pipe

Adam; Josh & Luke turned up to locate the leak and replace the section of supply pipe somewhere under the garage floor. A great team that worked exceedingly well together and completed the task and tidied everything up before lunch time, Definitely a 12 out of 10!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Kris and Brooke

Kris and Brooke, turned up at my property to locate and fix a mains water leak. They both of them were friendly, cheerful, knowledgeable and efficient. They explained what they were going to do and got on with the job. When finished my brickweave drive although they dug two holes once finished and reinstated you would not know they had been. Thank you both, top marks.

16 July 2026
Unprompted review

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