This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
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See what reviewers are saying
Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
Company replied
I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
Company replied
I love the design! It’s simple, well done, combination of shine & matte finishes makes it look very elegant. Air exhaust is working very well, you can’t smell fried food. It’s easy to operate however... See more
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Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7K reviews
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I sent details of my remote
I sent details of my remote, serial numbers, photos, replacement remote is not compatible with my extractor fan. I have mailed twice this cost me £80 and is useless. Not had a response.
30 October 2025
Reply from Elica
Our team replied to your request on 22/11 (ticket E141930C) with the instructions needed and asked for the details required to check the remote’s compatibility. No response was received, so the case could not proceed.
To resolve this properly, please contact us again via elica.com – Contact Us, quoting ticket E141930C and attaching photos and the product serial number. Only through our official channels can we verify your model and provide the correct technical solution.
Ridiculously expensive for a…
Ridiculously expensive for a replacement button that hasn't worked properly since buying it must cost less than a Euro to make - €146 for one small plastic button!! The delivery has been very slow with minimal updates and still no confirmation of delivery a week later. Would avoid for spares!!
30 October 2025
Reply from Elica
Dear DaraghWe’ve checked your shipment, and we can confirm that your order was successfully delivered on Wednesday, November 5 at 2:23 P.M., directly to your front door. Regarding your comment about the material: please note that the replacement part is not made of plastic, but of high-resistance components specifically designed for durability and safety, in line with Elica’s quality standards. We’re sorry if the overall experience did not meet your expectations.
If you have any doubts about the part received or need support, please contact us through elica.com/contact-us
— our team will be glad to assist you personally.
Reply from Elica
Thank you Paul for your kind feedback!
We’re glad to know that you appreciated our delivery updates and communication. Your satisfaction is very important to us.
Reply from Elica
Dear John , thank you so much for your kind words and for taking the time to share your experience.
We’re truly happy to know that everything met your expectations — your satisfaction means a lot to us.
technical defect
Some of the parts supplied have a technical defect: the brackets used to attach the kit to the hood include a captive nut that has been installed the wrong way around. As a result, assembly with the hood is impossible.
---
update on 12/11/2025 :
still no answer from Elica
30 October 2025
Reply from Elica
We’re really sorry to hear about this technical issue. What you describe doesn’t reflect the quality standards we strive to maintain at Elica. To assist you quickly, please contact our team via elica.com/GB-en/service
and share the product reference or 12NC code. This will help us verify the component and provide the correct replacement or solution as soon as possible.
What do I do now?
The vent is purchased has been stuck together with badly administered tap???? And does not insert into additional piece as mentioned in booket. What do I do now????? Each piece was recommended to purchase to attach the hob to external extractor and they do not fit?
21 October 2025
Reply from Elica
We’re sorry Susan to hear about this situation. The vent parts you mention should not be glued together — this may indicate an incorrect installation or handling.
To understand exactly what happened and provide the right solution, we kindly invite you to contact our technical support through elica.com/GB-en/service
.Your feedback on this experience is very important to us, and we’d appreciate if you could update your review once we’ve had the chance to assist you directly.
Reply from Elica
Thank you, Alida! Great to hear your order went smoothly and the delivery was quick. See you soon on elica.com
Wrong product dimensions
I received the wrong product (wrong size). Still waiting to hear back from Elica to help with returning the items.
14 October 2025
Reply from Elica
Hi Elvira, we replied to you on October 22, 2025, providing all the details for the return procedure and the correct filter model (GRI0025434A), which can be purchased through our authorized service centers. For any further help or clarification, you can always reach us at elica.com/contact-us
THE BEST INDUSCTION HOB EVER I LOVE…
THE BEST INDUCTION HOB EVER I LOVE IT!!!! Though I have had the hob for 3 years now and its like new!!! its amazing...will never use gas again
21 October 2024
Reply from Elica
Thank you David so much for your wonderful words! We're thrilled to hear your Elica hob is still performing perfectly after three years — that’s exactly the experience we aim for.
Excellent service.I was able to order the exact…
I was able to order the exact replacement filter part even though I have the hob filter unit 20 years. Delivery was as per indicated as the product was shipped from the Uk to Dublin. Excellent service.
30 September 2025
Reply from Elica
Thank you, Martine! We’re really glad you found the exact replacement part, even after so many years. Great to hear everything went smoothly with the delivery too.
An excellent reliable company to deal with.
The product was exactly what I was looking for and the ordering process was quick and easy. Delivery was very quick even though the item was coming from Italy - plus I was regularly informed about each stage of delivery.
10 October 2025
Reply from Elica
Thank you Ronald for your kind words! We’re happy to know the product met your expectations and that the whole process — from order to delivery — was smooth and transparent.
Elica NIKOLATESLA FIT BL/A/60
Not impressed with how it works.
Cracks on both sides of intake. You be my guest to guess why it cracked. Because there is no way i did that. On both sides.
10 October 2025
Unprompted review
Reply from Elica
We’re sorry to hear about your experience. The issue you describe seems related to a complete appliance rather than an accessory or spare part from our online shop. Please reach out to our official Customer Service via elica.com/contact-us
— the team will review your case and help you find the best solution.
Reply from Elica
Thank you Gabriel! We're glad everything was perfect. See you soon on elica.com
.
Damaged Product and Box Upon Delivery
On September 25, 2025, I placed an order on the Elica online store. The order was delivered yesterday via DHL, and both the box and the product are extremely damaged.
Not only was the transportation careless, but the packaging by Elica also did not take into account the material being transported.
I immediately contacted Elica's official support, attaching photographic evidence of the damages. I received a response stating that they had received my request and that my reference number is [E134110C]. However, to date, I have not received any further response from Elica.
30 September 2025
Reply from Elica
We’re really sorry to hear that your order arrived damaged. Our packaging is designed to protect every product, so this definitely shouldn’t have happened. Have you already contacted our Customer Service team? They’ll be able to check your case and find the best solution — you can reach them through elica.com/contact-us
.
No items in pack for external venting
No items in pack for external venting
I had to buy a pert for 30 euro and also need more tubing to go to external wall vent
This is not good enough whern paying over 2k for the hob !!
30 September 2025
Reply from Elica
We understand your frustration — that’s not the experience we want you to have. Please contact us through elica.com/contact-us
so we can review your case and find the best solution for you. Our team is always available, both before and after purchase.
We love our extractor and the spare…
We love our extractor and the spare parts are perfect and came very quickly
30 September 2025
Reply from Elica
Thank you Peter for your kind words! We’re glad to hear everything went smoothly and that your extractor is working perfectly. See you soon on elica.com
All aspects of the process were…
All aspects of the process were excellent and I would recommend to others
23 September 2025
Reply from Elica
Thank you Olivier for your feedback!
We’re glad to know that everything went smoothly and that you’d recommend Elica. Your trust means a lot to us.
Although my experience with Elica was…
Although my experience with Elica was fantastic unfortunately the mesh filter was slightly too big for my extractor . My extractor is 18 years old and I am finding it impossible to get a mesh filter to fit it. I am away now so don’t know if it’s possible to return it when I come back in December.
12 September 2025
Reply from Elica
Thanks for sharing your experience. We’re happy to hear it was positive overall, even if the filter didn’t fit your extractor. Considering the age of your model, compatibility can sometimes be an issue.
When you’re back, you can contact our team via elica.com/contact-us to arrange the return and get help finding the right filter. For your convenience, you can also review our return terms and conditions directly here: elica.com/IT-en/terms-and-conditions
.
Reply from Elica
Thanks for your feedback Ailson!
Here’s the Elica Team — glad to know everything went smoothly, from dispatch to product. See you soon on elica.com
.
Reply from Elica
Thanks Joyce for sharing your experience! Happy to hear the order was simple and smooth. See you soon on elica.com
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