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Elia Reviews 142

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers had a great experience with this company. Customers are really happy with the product and its quality, often describing the lingerie as beautiful, well-made, and luxurious. Many appreciate the thoughtful packaging and the little extras included in the boxes, which add to the overall positive experience. The customer service is frequently praised for being helpful, responsive, and accommodating. However, some people were dissatisfied with aspects of the subscription and their orders. Issues included receiving identical items in consecutive boxes, concerns about the accuracy of sizing, and delays in shipping. A few customers also mentioned difficulties with canceling subscriptions or receiving responses from customer service regarding specific order problems.

What people talk about most

Product

Users describe positive interactions with the product, often praising the beautiful, high-quality lingerie... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of the lingerie, describing... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express delight with their monthly... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the team to be understanding,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report quick delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many... See more

Rated 4 out of 5 stars

I really enjoy my gift to myself each month. Pros: always something different I never buy anything padded so suits me. I have a lovely collection of lingerie that makes me feel beauti... See more

Rated 3 out of 5 stars

My husband bought the subscription for me and I was delighted when the first one came, I was really looking forward to this one arriving. I was a bit disappointed that the set was virtually the same i... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

142 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars
Elia logo

Reply from Elia

Hi Amy,

So sorry to hear that! If you contact us at info@elia.boutique we'll be happy to provide a replacement free of charge.

Thanks,

Elia Boutique Team

Rated 5 out of 5 stars

Always great

Always great! the customer service team is also amazing as well and soo straightforward. I always love receiving my boxes

2 March 2026
Rated 5 out of 5 stars

Personal Lingerie

The boxes are packed with such care and this month the shape and style was absolutely perfect! It really does make me feel so special and in a difficult time it really lifts my spirits and make me feel a bit pretty about myself. Thank you so much

18 February 2026
Unprompted review
Rated 5 out of 5 stars

My boobs are in heaven

I received my first subscription box yesterday.
The packaging was beautiful, the underwear is stunning.
I wore the bra today.
Instead of another torture device, this bra is heaven 💗
I don't even feel like I'm wearing a bra.
I didn't feel like I wanted to rip it off at the first opportunity.
I can't wait to receive my next on.
Thank you so much for making my life a lot more comfortable. 🌟🌟🌟🌟🌟

17 February 2026
Unprompted review
Rated 4 out of 5 stars

My gift to myself each month.

I really enjoy my gift to myself each month.
Pros: always something different
I never buy anything padded so suits me.
I have a lovely collection of lingerie that makes me feel beautiful.
You can Taylor the sizes when you email them if you have larger hips and a smaller chest like me!
Comes with tea and hair bands
Sometimes shells or fake flowers and stickers.
Prettily packaged.
Negs:
As with most ladies clothes some fit better than others.
Sometimes takes a week after the payment come out.
This month for the first month in a year of my subscription the payment wasn't taken till a few weeks after I expected it so I'm still waiting on its arrival.
But I'm super excited for it.

10 February 2026
Rated 1 out of 5 stars

Do not subscribe.

I subscribed last year through an advert and honestly what a waste of money. It's very very cheap feeling lingerie - AliExpress quality. The cups are weird shapes and overall finishing of the products is poor.

If you sign up to a box with a discount code you're unable to cancel your subscription until you have paid full price. This wasn't shown at the point of subscription when purchasing through SHOP and is buried at the very end of their Ts&Cs

Go to M&S or another high street shop and get a decent quality set for the same price.

** I've been asked to edit my review by TrustPilot which I have done to ensure it stays up. Make sure you read the Ts&Cs if you choose to subscribe but I'd strongly advise you don't as you'll find nicer quality lingerie at any other highstreet shop.

30 November 2025
Unprompted review
Elia logo

Reply from Elia

Hi Charlotte,

We're sorry to hear about your experience!


I just want to clear up some potential confusion around our cancellation policies. We state if you wish to cancel after subscribing through a sale, but if you wish to keep the items we require payment of the first box.

However we offer full cancellation rights, and full refund rights after the first order.

Subscription details are displayed both at the product page, and at the checkout, and our Cancellation policy is available in full detail through a single click from the point of checkout.

With this being said, we'd be happy to provide a partial refund or a full refund for a return for you, as we don't want anyone to have a negative experience with us.

Rated 1 out of 5 stars

I was disappointed with both the…

I was disappointed with both the service and the product quality. The marketing feels extremely aggressive, and my first order never arrived. Although a replacement was sent, the original order arrived weeks later. I tried the product myself and found the material to be very synthetic, uncomfortable, and irritating to the skin. Sadly, the quality is far below what is advertised.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I just love love love this company.

I just love love love this company.
I have been ordering for months, a couple of hick ups (nothing to do with quality, just received the same colour and style as before) but customer services are just amazing and sent me a replacement and I didn’t even have to send the other ones back. Customer service is always available and quick to reply, amazingly helpful. I love my gorgeous underwear and the little goodies they send with them. It’s my little treat every month. Only down side is that once I receive my order I am the too impatient to wait another month for my next gorgeous set haha. Well done! Keep up the good work!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is 10/10…

Customer service is 10/10 and their gorgeous boxes are personalised and such amazing quality. Sizing is true to size and fits so beautifully. Ordered the 3 month box and was so happy with it I’ve redone the order! Highly recommend🩷✨

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Surprise box

I love the little box with the small surprises in it and I love the underwear that is so carefully chosen and well made. I didn’t want to take off the last bra that I received! Really looking forward to the next surprise box. customer services are also prompt and thoughtful, Love the brand . Xx

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Comfy and Flattering

I read reviews that seemed like sizing was going to run too small but the sizing was spot on for me. I’ve actually never had a bra fit so well as I’m petite but have a wide back due to weightlifting so the straps always fall down when the under bust fits. I was so pleasantly surprised when it fit spot on and felt like I wasn’t even wearing a bra.

I also love that it gives me a chance to try new colours and out my comfort zone a bit as I tend to stick to dark colours as I never thought a pastel would look nice but it did.

Beautifully packaged and glad I gave it a go

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Love love love!

I’m on my 2nd box from Elia and I’ve loved each one! The sets are great quality, beautiful and come with lovely little gifts inside. Lucy was also really helpful and prompt in answering a query.

6 October 2025
Unprompted review
Rated 4 out of 5 stars

Good quality and super cute

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many favourites. I love the small details as well like the stickers or the little paper flowers in the box.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve received a variety of beautiful…

I’ve received a variety of beautiful colours and absolutely love my sets. I’m building up a bridal lingerie collection for the year ahead, and Ellie’s Boutique has really boosted my confidence. Lingerie makes me feel good and my partner appreciates it too — a win-win! I did have some issues initially, but they were resolved quickly and fairly, and I’m now super satisfied with the outcome. Thank you for the excellent service and support.

23 September 2025
Unprompted review

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