Electric Scooters UK | ESUKcom Reviews 237

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I don't know what ESUK are like for bike and scooter sales, but for spare parts to replace damaged parts of an existing scooter, such as a speed controller, the lesson is DON'T do it unless you're... See more

Rated 1 out of 5 stars

Keep asking and reminding to review bought items without the items been delivered yet so freaking annoying. Would not recommend to buy from this company due to this. Since products aren't delivered ye... See more

Company replied

Rated 1 out of 5 stars

I purchased a 1000w scooter 1st battery failed after 6x use of scooter had to purchase a new battery 220pounds it failed after 6weeks then got battery rebuilt at cost of 185 pounds it's now failed aft... See more

Rated 5 out of 5 stars

First time purchase made last week. Order arrived in a speedy manner. Throughout the whole order process was kept updated by customer services which were on the ball. Will definitely be returning to... See more

Company replied

Company details

  1. Motor Scooter Dealer

Written by the company

Electric Scooters UK (#ESUKcom) is the home of superpowered electric scooters for adults. We're passionate about the Kugoo G-Booster, Kugoo M4, Kugoo M4 Pro, Xiaomi M365 Pro, Ninebot Max and many more. We sell, fix, repair and service.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star +++, SIMPLY THE BEST OUT THERE!!!

On my second order from Electric Scooters UK and again, a very swift delivery and unbeatable prices. I have looked all over the internet for parts and prices and these guys are quite literally the best out there bar none.
I will be ordering more parts very soon and with absolute confidence I'm putting my money and effort in the right hands.

Once again a definite five star from me (5++ actually) and a very big THANK YOU to all at Electric Scooters UK....keep up the good work guys :-)

14 November 2020
Rated 5 out of 5 stars

Excellent service once again

Excellent service once again, very trustworthy business.a pleasure to deal with

3 November 2020
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, such a great review.
We really appreciate that.
- #ESUKcom Team

Rated 5 out of 5 stars

Very good and reliable customer…

Very good and reliable customer service. Honest and acknowledging responses.

17 October 2020
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, thanks, thanks. It was our pleasure.
- #ESUKcom Team

Rated 5 out of 5 stars

great items

great items , best seller thank you top quality product

17 October 2020
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, such a great review.
- #ESUKcom Team

Rated 5 out of 5 stars

Good quality product quick shipping…

Good quality product quick shipping would use again

14 October 2020
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much for your review, we're a small business so reviews like this go a long way.

Rated 5 out of 5 stars

Good to deal with

Good to deal with, kept me we informed with delivery times.

11 October 2020
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

You are most welcome, thanks!

Rated 5 out of 5 stars

Amazing place

Amazing place, genuine parts, great customer service, fast delivery, great knowledge of products sold and stocked, the list is endless all round best place to grab your spares and replacements would recommend a million times over

11 October 2020
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

We're touched. Thank you so much. Glad we got there in the end. Danny was happy to help.

Rated 5 out of 5 stars

Great customer service

Great customer service, Great product and great delivery. Couldn't really ask for more

24 September 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks, enjoy that Booster.

Rated 5 out of 5 stars

What a service.

Fantastic service, extremely polite and efficient.

23 September 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks pal, our pleasure. We love our local customers.

Rated 5 out of 5 stars

More than a five star company

Five star company, great product line and excellent customer services. I would give six stars if I could!!!

Will definitely be using again and highly recommend to others :-)

13 September 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you so much for your review, we're a small business so reviews like this go a long way. Thanks so much.

Rated 5 out of 5 stars

Put a Escooter in for repair

Put a Escooter in for repair, excellent service and carried out in the timescale promised.
HIGHLY recommended.

30 August 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thanks Michael, it was our pleasure.
Glad we got that scooter back on the road. Hope he enjoys it.

Rated 5 out of 5 stars

Cannot fault them

Ordered 2 inner tubes on back order as they were out of stock. Contacted customer service to ask how long until back in stock and was very friendly and informative. Was emailed on the day by customer service to say they were heading out today, 30 mins later I got the tracking number and received them the next day along with a free angled valve which is high quality that I didn't even ask for. Will definitely order from them again. Very happy.

29 August 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you, thank you, thank you. This goes a long way. Super appreciated. Twas our pleasure.

Rated 5 out of 5 stars

Really friendly helpful guy

Really friendly helpful guy, would give 10 stars if I could

29 August 2020
Unprompted review
Electric Scooters UK | ESUKcom logo

Reply from Electric Scooters UK | ESUKcom

Thank you, we'll pass this on to Danny, our director. He'll love this review. Thanks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look