The Agent was helpful and assured to provide the solution to the logging issue. He was calm and patient to assist us. In addition, he suggested a new contract with price reduction etc.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Caitlin was so patient and extremelly helpful Without her persistance this would never have been sorted out I am giving her more than 100% as she went above and beyond and deserves aq medal. What... See more
Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more
Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.4
Excellent
7K reviews
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Top service from a top company
I've used Elavon for many years now and have never had a problem.
Very professional and certainly gives one a sense of security for online payments. Only by virtue of my business being acquired recently, I would have remained with them for the duration.
2 October 2025
The gentleman listened to my issues and…
The gentleman listened to my issues and took the time to get to the problem and rectified it. He was very knowledgeable on on the companies product .
1 October 2025
Simon walked me through the process to…
Simon walked me through the process to set up Pay By Link.
He made it so simple and quick we had it up and running within a few minutes.
Fantastic help.
10 out of 10.
Rob
1 October 2025
The customer service person responded…
The customer service person responded quickly, was very patient and was able to resolve my issue immediately.
1 October 2025
Excellent customer Service
Excellent customer Service, problem sorted very quickly indeed and no wait on the telephone!
25 September 2025
Excellent customer service
Excellent customer service, friendly and helpful and sorted my query - Thanks.
17 September 2025
very helpful
16 September 2025
Daniel was very helpful in resolving my…
Daniel was very helpful in resolving my issue
16 September 2025
Some of the best customer service
I was having difficulty setting up and accessing my account, and Tim was incredibly helpful. He patiently walked me through each step, explained everything clearly, and provided excellent guidance and information. His support made the whole process so much easier. Thank you, Tim, for your professionalism and great customer service!
15 September 2025
Very Helpful
15 September 2025
Daniel was very helpful and patient
11 September 2025
I was helped today by Daniel who was…
I was helped today by Daniel who was very friendly, knowledgeable and helpful.
11 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely dreadful!!!!
Absolutely dreadful!!!!! Been trying to close my account for weeks - but they just won’t close it!!!
The staff cannot understand English - and it jut goes on and on, around in circles.
Use STRIPE instead of this company! I’ve never had such an incompetent ‘service’.
Just close the damn account!!!!!!!
8 September 2025
Unprompted review
Reply from Elavon UK
Hello Kris, thank you for sharing your recent experience. We understand why this would be frustrating, and we would like the chance to offer our help further. If you would like to discuss this matter with us, please email us with your name, reference number 58925 and phone number to askelavon@elavon.com, and we will be glad to give you a call. We look forward to hearing from you. Kind regards, ^Kim
quick information given as to what to do
4 September 2025
Tim smith did a fantastic job
Tim smith did a fantastic job. He sought out my request on time and provide adequate follow up to get my request resolve. I will give 5 stars!
3 September 2025
Andem very helpful
Andem was very polite and helpful and resolved my issue within a couple of minutes.
2 September 2025
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