While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery service, often noting that parts arrived much quicker than expected, even for international shipments. Many people highlight the high quality of the products, mentioning that parts fit perfectly and were exactly what they needed, often for hard-to-find items. The overall service, including communication and ease of ordering, also receives frequent commendation. However, some customers experienced issues with shipping times, with a few noting that standard delivery options took longer than anticipated. A small number of people also reported receiving incorrect or low-quality items, or parts that did not fit their bikes, though one reviewer acknowledged this might not have been the company's fault.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and quick shipping,... See more

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast communication and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the good build quality of products, noting that... See more

Order

Customers had positive experiences with order. Many reviewers praise the fast delivery, with some receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching almost endlessly, in the UK and Europe, for the right axle to fix an e-bike with a US set up, I eventually found the correct longer size available through Elanus Parts. Purchase was e... See more

Company replied

Rated 5 out of 5 stars

I recently broke my bike, and since it was an old model, I was unable to find the specific piece that was damaged. I visited eight different bike shops and repair services in my city, but none of them... See more

Company replied

Rated 5 out of 5 stars

The people at Elanus know what they are doing, and they have a huge inventory of derailleur hangers. Knowledgeable advice, fast shipping, and of course the part fits. It's probably a good idea to orde... See more

Company replied

Rated 5 out of 5 stars

It was unbelievable! We got the right derailleur hanger within little more than 24hrs from Lithuania into Swedens country side thanks to a phone call to elanus parts! Saved our tour!

Company replied


Company details

  1. Bicycle Repair Shop
  2. Bike Accessories Store

Written by the company

Elanus Parts is a specialized bicycle parts and components store dedicated to riders who value reliability, precision, and performance. We offer a carefully curated selection of high-quality products for bike maintenance, repair, and upgrades, including drivetrain components, professional tools, bearings, accessories, and essential workshop supplies. Our goal is to make bicycle servicing easier, faster, and more accurate for both enthusiasts and professionals. One of our core strengths is derailleur hanger compatibility. With a catalog of over 2000+ hanger types, we provide one of the most comprehensive selections available online. Our advanced compatibility knowledge and detailed product information help customers quickly identify the exact replacement part for their specific bicycle model, reducing guesswork and saving valuable time. Whether you are maintaining a road bike, mountain bike, gravel bike, or e-bike, we ensure precise matching across a wide range of brands and frame designs. We proudly serve cyclists, bike mechanics, repair shops, and e-bike users across Europe, the United Kingdom, the United States, and worldwide. Our logistics and customer support are designed to deliver a smooth and reliable shopping experience, from product selection to fast delivery. Customer satisfaction is at the heart of everything we do. Our 100% satisfaction policy ensures confidence in every purchase, with clear and fair return and exchange processes. In addition, Elanus Parts is an official distributor in Lithuania of globally recognized brands such as Pilo, Wheels Manufacturing, Squirt Cycling Products, Robert Axle Project, Bosch eBike Systems, Shengyi, DBD Tools, Giant, Marwi, Sox Footwear, Steady Ride, and Wera Tools, ensuring trusted quality and direct access to leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

677 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good as usual

All good as usual. Fast delivery, good quality parts

14 September 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your feedback! 🙏

Rated 5 out of 5 stars

It was unbelievable

It was unbelievable! We got the right derailleur hanger within little more than 24hrs from Lithuania into Swedens country side thanks to a phone call to elanus parts! Saved our tour!

5 August 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for a great feedback! 🙏 It motivates to do our best 💪

Rated 5 out of 5 stars

Excellent shop

Excellent shop! Found my derailleur hanger easily and the delivery was very fast considering it was delivered to Finland. Very inexpensive parts compared to the original, almost half the price with the additional discount for two pieces. Considering the quality of the service and the very good build quality of the product the rating is easily 5 Stars!

28 August 2025
Unprompted review
Elanus Parts logo

Reply from Elanus Parts

Thank you for your great feedback!

Rated 5 out of 5 stars

Great service

Great service, poster the same day.

17 July 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your feedback! 🙏

Rated 5 out of 5 stars

Excellent shop

Excellent service, low prices, fast delivery

19 June 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for your great feedback! 🙏 Have a nice day!

Rated 5 out of 5 stars

Very quick

Thank you!!

10 June 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your order and feedback 🙏

Rated 5 out of 5 stars

Superfast delivery

I recently broke my bike, and since it was an old model, I was unable to find the specific piece that was damaged. I visited eight different bike shops and repair services in my city, but none of them had the part I needed. Ultimately, I found it at Elanus Parts. I paid a bit extra for express delivery, but it was completely worth it; the part arrived in just one day, which even surprised the bike repair service. I highly recommend them!

12 June 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for a great feedback! 🙏 Have safe and fun rides with your bicycle!

Rated 5 out of 5 stars

The Elanus people are so knowledgeable when it comes to derailleur hangers.

The people at Elanus know what they are doing, and they have a huge inventory of derailleur hangers. Knowledgeable advice, fast shipping, and of course the part fits. It's probably a good idea to order 2 hangers so you'll never be stranded again.

26 May 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for your awesome review about our service! 🙏 Have safe and fun rides with your bicycle. 🚵‍♂️

Rated 5 out of 5 stars

Great shop with derailleur hangers.

Great shop with derailleur hangers.
Got a stronger one then what the bike came with on my Kona Sutra touring bike that is known for a weak derailleur hanger.
Installed it, fits like a glove, perfect.
Very pleased.

18 May 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you a great feedback! 🙏

Rated 5 out of 5 stars

Very easy to shop

Very easy to shop. Great source of parts for all kinds of bikes!!

24 May 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for a great feedback. Have a nice weekend!

Rated 5 out of 5 stars

Amazing experience …

Part precise reasonable priced with ontime Delivery supported by excellent customer support .

21 May 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for great feedback! 🙏 Have a nice weekend!

Rated 5 out of 5 stars

Great search engine

The search engine of parts is phenomenal, I found my hanger without issues and both options

19 May 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for the great feedback! 🙏 Have a nice day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look