Elan Medical Skin Clinic Reviews 

41
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Sue was amazing as usual. Informative, sympathetic , reassuring and friendly as always. I was not rushed and was able to discuss my needs and worries. My treatment was carried out quickly and professi... See more

Company replied

Rated 5 out of 5 stars

Great visit to Elan. Took my daughter to have her eyes pierced this week, as soon as we arrived we were welcomed. Very professional, relaxing atmosphere. Amy was very professional, went through... See more

Company replied

Rated 5 out of 5 stars

I had hair removal lasering done at Elan with the best lasering machine on the market, does not hurt like other machines and I am very pleased to say that my therapist Amy put me at ease from day... See more

Company replied

Rated 5 out of 5 stars

Sue is a miracle worker! I had pretty bad skin damage and mild acne 6 months ago and the difference to my skin now is amazing! Sue takes time to educate you on causes of acne/damage, how the skin wo... See more

Company replied

Company details

  1. Dermatologist
  2. Medical Spa

Written by the company

Elan Medical Skin Clinic is an award winning clinic that has been established for almost 18 years. Fully registered and inspected by The Care Quality Commission andTreatments You Can Trust, Elan Medical Skin Clinic offers anti-ageing treatments as well as treatments for Acne, Rosacea, Eczema, Psoriasis, Dermatitis, irregular skin pigmentation and minor surgery to remove moles and other skin lesions. We provide the latest treatments in cosmetic dermatology including: LED Photorejuvenation, Soprano ICE Pain Free Laser Hair Removal, Medical Micro-needling, Veinwave thread/spider vein removal, Medical Micro-Dermabrasion, Acne Phototherapy, Rosacea Phototherapy, Psoriasis Phototherapy, Scar revision treatments, Obagi and ZO Medical Skin Systems, Chemical Peels, Fractional Skin Resurfacing, skin fillers,wrinkle relaxing injections and Radio Frequency Skin Tightening and Laser Skin Rejuvenation. We offer a friendly, professional service and around 40% of our clients are men. Our Medical Practitioner, Sue Ibrahim is a Nurse Consultant in Dermatolgy and Aesthetic Medicine. She is an Independent Nurse Prescriber with 30 years experience. Her NMC Number is: 79A1254E. Sue is an active member of The British Association of Cosmetic Nurses and she was runner up in the Safetyinbeauty Diamond Awards in 2016. In April 2014 Sue Ibrahim launched her own medical skincare range, Elan Medical DermaActives, which has already been a huge success and is already stocked in 12 medical skin clinics around the UK. Sue Ibrahim is supported by Amy Mulchock, an experienced laser practitioner. Her husband Terry Ibrahim is the Sales Manager of Elan Medical DermaActives and Elan Medical Skin Care. Carla, Susan and Lisa are our hard working, clinic administrators.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

41 reviews

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4.6

All reviews

(41)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* service from start to finish and…

5* service from start to finish and would highly recommend to others.

13 November 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you for your kind review Lisa. We are so pleased that you are already seeing lots of improvements in your skin.

Rated 5 out of 5 stars

Sue was amazing as usual

Sue was amazing as usual. Informative, sympathetic , reassuring and friendly as always. I was not rushed and was able to discuss my needs and worries. My treatment was carried out quickly and professionally. I can't recommend her highly enough. Very happy customer.

26 September 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

It is always a pleasure to see you in clinic Vanda. Thank you so much for taking the time to post your review on Trustpilot.

Rated 5 out of 5 stars

Very good service

Very good service . And everything explained clearly.

16 September 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you for taking the time to review our clinic on Trustpilot Mr Jackson. It is much appreciated.

Rated 5 out of 5 stars

Okay what i want what i need.

Okay what i want what i need.. I don't know.. But the lifw is very difficult without medical. I wamt to say that u r good.. And doing well work in medical fields... I. Loved it.. And enjoyed it..

19 May 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

We are grateful for your appreciation of the work we carry out in dermatology.

Rated 5 out of 5 stars

I was very impressed with Sue

I was very impressed with Sue. She made me feel at ease with the procedure I was going to have done. Very professional and welcoming staff.

12 May 2021
Unprompted review
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Reply from Elan Medical Skin Clinic

We are delighted that you found Sue so professional and reassuring Bianca. Thank you for taking the time to post your review.

Rated 5 out of 5 stars

I have visited previously to have lipoma removal and a mole removed

I have visited previously to have a lipoma removed and recently visited again to have two lipomas removed and a mole on my face treated due to catching it shaving. The treatment I had was excellent. Nice comfortable environment. Would highly recommend!

19 April 2021
Unprompted review
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Reply from Elan Medical Skin Clinic

Thank you so much for your kind review Callam

Rated 5 out of 5 stars

Sue was lovely & listened to my…

Sue was lovely & listened to my concerns. She gave me reassurance & solutions to my problems. Friendly clinic.

11 April 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you so much for taking the time to leave your review Audrey. It is much appreciated.

Rated 5 out of 5 stars

Cyst removal

Was really happy with my experience at Elan. Sue was very professional and calm which was good for me as I was very nervous. The overall experience was painless and quick and both Sue and Terry made me feel comfortable and at ease.

21 March 2021
Unprompted review
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Reply from Elan Medical Skin Clinic

Thank you for your feedback Jodie. It is much appreciated.

Rated 5 out of 5 stars

Cyst removal

Had a cyst removed from the side of my head.

Treatment went very well. Staff were really friendly and made me feel comfortable with going ahead with the procedure. Would strongly recommend them to anyone.

21 March 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you so much for taking the time to leave us a review Daniel. It is much appreciated.

Rated 5 out of 5 stars

Very pleased with the treatment I had…fo a cyst removal

Very pleased with the treatment I had for a cyst removal,friendly informative and very professional, from first point of contact which was a phone conversation I knew exactly what I was going to pay so no hidden extras once again very pleased no hesitation in recommending to anyone
First class clinic

7 March 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you so much for leaving your review on Trustpilot Stephen.

Rated 5 out of 5 stars

Sue was recommended to me by a family…

Sue was recommended to me by a family member. I had been under my GP for 6 months with my skin complaint, treatment was given by trial and error.
Sue observed, listened and diagnosed very quickly with a kind and professional manner.
Looking forward to beginning my treatment with a follow up appointment in 2 weeks.

4 March 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you for your feedback Lynn. We are pleased to hear your treatment is going well.

Rated 4 out of 5 stars

Very professional and friendly

Very professional and friendly , but £600 for 10 minutes work ??????? It takes to me a week or more to earn that sort of money and especially in these times ????

3 March 2021
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Dear Gary, thank you so much for taking the time to review our clinic. We are sorry that you feel £600 is a lot of money. This fee covers the £150 Consultation Fee and £450 for the surgical removal of a cyst and your follow-up appointment to have the sutures removed. Private medical clinics have a lot of overhead expenses, hence the charges but we are pleased you found the experience professional and friendly.

Rated 1 out of 5 stars

DO NOT USE THIS CLINIC!!!

DO NOT USE THIS CLINIC!!!

They are not bothered about customer care/service.

I paid a lot of money to have my earlobe repaired. I had a slight split from my earring and wanted it stitched and repaired. All was fine until my stitches came out, I felt my wound literally pop open when stitches were removed resulting in bleeding (a sign of them coming out too early)

Sue said it would heal fine, after a few weeks I went back as I wasn’t happy. The back of my ear still has a hole. Sue was reluctant to do anything and palmed me off saying leave it for 6 months to heal fully. It’s now a year on. I have a pitted scar on my lobe and a small hole behind my lobe. I had a second opinion by a professional yesterday who confirmed shoddy work. I contacted Sue saying I’m still not happy and would either like it fixed or money back so I can get it fixed and I just received a unhelpful rude response and she hasn’t offered anything to fix the problem. She doesn’t care as she’s already been paid.

I will be taking this further and reporting her and her clinic.

I didn’t want to have to result in shaming on social media and inline but she gave me no choice.

Do your research and steer clear!!!

AVOID THESE MONEY GRABBERS!!!!

1 October 2020
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

We are sorry that you were not pleased with the results of your earlobe repair surgery. At Elan Medical Skin Clinic we do our best to warn patients that they will be left with a scar following surgery. The photo you supplied as evidence of your complaint was actually quite a neat scar. We just advised of the risks involved in have any scar revision treatment. We did not feel that your complaint warranted a treatment refund.

Rated 5 out of 5 stars

Friendly and Professional

Sue is so friendly and professional.
I had surgery done and she explained in detail everything I wanted to know and made me feel incredibly relaxed and comfortable.
5 Star Service.

24 August 2020
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you for your kind review Victoria.

Rated 5 out of 5 stars

Excellent service as always.

Always excellent advice and treatment from Sue. I would not trust anyone else .Sue is honest about treatment expectations and her advice and knowledge help in deciding treatment options.

22 August 2020
Unprompted review
Rated 5 out of 5 stars

We were very happy with our recent…

We were very happy with our recent visit to Elan. Staff were kind, professional and strictly adhered to the current Covid guidelines. We would definitely recommend Elan to others based on our experience.

9 August 2020
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you for your kind review of our clinic Sam.

Rated 5 out of 5 stars

The Magic Lady

Excellent service, from consultation and treatment to after care. Results are always ‘spot on’ and I wouldn’t trust anyone else keeping me ‘me’ and solving niggly, dermalogical issues.

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Ear piercing

My daughter came in to clinic today to have her ears pierced. The hygiene measures in place were excellent and we felt very safe.
More than that though, my daughter has had a genuine, very real, phobia of needles /procedures for years now and we have had an attempt at ear piercing elsewhere but she was just too scared. Elan was recommended by a friend and I can see why. Amy was absolutely amazing with her. She picked up on my daughter’s nerves and handled it perfectly. I was so impressed by her and very grateful too. Amy read my daughter perfectly and did everything right for her. I am so pleased and my daughter has come away with a new found confidence. Sounds dramatic but Amy has made a big difference today and has now eroded a bit of that fear for the future - thank you so much.

18 July 2020
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you so much for leaving your review Elan Medical Skin Clinic. We will certainly pass your comments on to Amy, who will be delighted.

Rated 5 out of 5 stars

Highly recommend

Sue is so lovely and put me at ease about everything. She is very professional and experienced, my treatment was quick and effective and I have full confidence in their expertise. Many thanks!

5 June 2020
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you for your kind words Laura. It was a pleasure to meet you.

Rated 5 out of 5 stars

Wouldn’t go anywhere else!

Sue always gives straightforward and realistic advice, tailored to the individual. Expectations are realistic and the results are great!

4 June 2020
Unprompted review
Elan Medical Skin Clinic logo

Reply from Elan Medical Skin Clinic

Thank you so much for taking the time to leave your review of Elan Medical Skin Clinic.

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