Align Healthcare Clinic Reviews 40

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

having had a stroke and a back injury in early 2025 i had tried everything available to me unsuccessfully. I was recommended Align and with an open mind i booked for an acupuncture session. Since then... See more

Rated 5 out of 5 stars

A lovely, calming clinic with warm, welcoming staff. They make your feel very welcome at every visit. I was slightly nervous to visit for osteopathy as I’m currently pregnant but Matthew completely ta... See more

Company replied

Rated 5 out of 5 stars

I visited Matthew at Align Healthcare Clinic in Liverpool when my neck pain become a bit of… a pain! Matthew used a range of osteopathy techniques, explaining what he was doing at each step an... See more

Company replied

Rated 4 out of 5 stars

Carli Cruickshank is awesome. I have tight calves that affect my ability to walk. Carli has been excellent. I'm super ticklish, and she rolled with it. To divert my attention, I watch The Simpsons for... See more

Company replied

Company details

  1. Osteopath
  2. Acupuncturist
  3. Audiologist
  4. Physical Therapist
  5. Podiatrist
  6. Sports Massage Therapist

Written by the company

Large healthcare clinic providing Osteopathy, Physiotherapy, Chiropody & Podiatry, Acupuncture, Massage Therapy, Ear Wax Removal, Running Analysis and Fitness Classes. With 8 healthcare professionals and 2 front of house staff, we are here to treat pain, improve fitness, better health and more. We will do our upmost to help you and provide the professional support required to aid you. All of our team are experienced, honest and empathetic and have been handpicked to ensure that you get the highest quality of care. www.AlignHealthcareClinic.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

LIFE CHANGING EXPERIENCE

having had a stroke and a back injury in early 2025 i had tried everything available to me unsuccessfully. I was recommended Align and with an open mind i booked for an acupuncture session. Since then the improvements have been life changing. my speech, movement and overall heath has improved 80%. Word's cannot describe how grateful i am the the amazing friendly staff there. I would recommend this amazing clinic to anyone. Keep up the amazing work.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Reviewed the wrong company sorry

I used Aligned healthcare and gave it one star

5 January 2026
Unprompted review
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi David,

Thank you for taking the time to leave your review. From the details you have described, it appears that this experience relates to a different clinic.

At Align Healthcare Clinic, we do not employ chiropractors, we do not sell treatment packages, and we do not offer discounted multi-visit schemes. We are, in fact, strongly opposed to high-pressure sales or pre-paid treatment plans.

Our clinicians are Osteopaths and Physiotherapists who assess, diagnose, and treat patients in the same appointment. Appointments are 40 minutes and cost £45, with treatment and aftercare always provided on the day.

Our business model is always patient first, and we are sorry that you had a poor experience elsewhere.

Kind regards,
Matthew Gregory
Osteopath, Align Healthcare Clinic

Rated 5 out of 5 stars

Not just for sore backs!!!

I have attended Align Healthcare for three years now,it has been wonderful to see the business grow aswell as Matthew & Nathan.
These brothers give their all to this business..and it shows in the full waiting room!

22 February 2025
Unprompted review
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Simon,

Thanks so much for your review - it means so much to us all here.

Kind regards,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Great knowledge and service…

Had a couple of osteopath appointments with Jack and his knowledge he helped me target the source of my back pain as well as helping it during the appointment. A very warm welcome from the reception team as well!

29 January 2025
Unprompted review
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Gabs,

Thanks so much for your 5 star review, we're delighted that we have been able to help you with your pain!

Many thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Align healthcare is absolutely amazing

Align healthcare is absolutely amazing. I have struggled with back problems for most of my life until I started to see Matthew and now I am pretty much 100% recovered.

I go back regularly for massages and the whole vibe in align healthcare feels very relaxed and welcoming, Nathan makes you feel at home!

5 August 2024
Unprompted review
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Warren,

Thank you for taking the time to write your review - I will be sure to pass your lovely comments over to the team, they will be delighted!

We are so happy to hear that we have been able to help you with your back pain, the Osteopaths and Sports Massage Therapists are great at keeping that pain at bay!

Look forward to seeing you again soon.

Thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Amazing experience!!!

Amazing experience at Align healthcare! The treatment was amazing and I feel so much better after it. Matt is so informative during the appointment which helps you understand where the pain is coming from and how to manage this outside of appointments. His knowledge really fills you with reassurance! The welcome to the clinic is also amazing. The receptionist is so welcoming and attentive. The clinic is so beautifully decorated and well thought out. I would 100000% recommend the treatments at Align to anyone, you would not be disappointed!

17 August 2024
Unprompted review
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Laura,

It means so much to us all here that we have been able to help you so much! Your comments about Matthew and our Front of House team are truly appreciated, and it's great that their efforts have not gone unnoticed.

We look forward to seeing you again soon.

Thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Ears vacuumed

I have been to Align a couple of times... I cannot fault this place, the staff go out of their way.... I had my ears vacuumed, no issues at all, didn't feel a thing... would definitely recommend Align.

10 June 2024
Unprompted review
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Julie,

Thank you so much for your kind comments regarding your Microsuction Ear Wax appointment. We're so happy that we were able to help you.

Look forward to seeing you again!

Many thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Best osteopath I have been to

Best osteopath I have been to. Brilliant customer service and very welcoming clinic. Would highly recommend

6 August 2024
Unprompted review
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi,

Thanks so much for your review! We're so happy to hear that you think so highly of our Osteopaths - they will be delighted to read your comments.

Many thanks,

Nathan Gregory
Practice Manager

Rated 4 out of 5 stars

Carli Cruickshank is awesome

Carli Cruickshank is awesome. I have tight calves that affect my ability to walk. Carli has been excellent. I'm super ticklish, and she rolled with it. To divert my attention, I watch The Simpsons for the entire hour. She works on my calves, and she lets me. My calves went from rock solid to squidgy, and I did 7,000 steps the other day and wasn't in pain.

10 August 2024
Unprompted review
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi,

Thank you very much for taking the time to leave your review regarding Carli, our Sports Massage Therapist.

We are so happy that she has been able to help you and that you are enjoying your treatment and her approach.

We look forward to seeing you again!

Kind regards,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Massage nice and strong

Great service and massage

29 July 2024
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Carmel,

Thank you so much for your 5 star review regarding your massage treatments!

We look forward to seeing you again.

Kind regards,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Excellent services under one roof

Excellent service always. We’ve used several of the services provided by Align and are 100% delighted with the results we’ve benefited from.
Friendly helpful staff and comfortable pleasant surroundings are also a bonus

29 July 2024
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Viv,

Thanks so much for taking the time to leave us a review! We are so happy that you have noticed benefits from your treatment. I will be sure to pass your lovely comments over to the team.

Look forward to seeing you again.

Kind regards,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Friendly staff.

Friendly staff.
Always treated very well .

3 August 2024
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Donna,

Thanks so much for your 5 star review! I am so happy to hear that you feel as though you are treated well, I will pass your comments over to the team.

Many thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

TLC…

I am always treated like they would treat there own family.

22 July 2024
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Reply from Align Healthcare Clinic

Hi Colin,

Such a nice review - thank you! We treat others just as we like to be treated, and it's nice that you have noticed this!

Look forward to seeing you again.

Many thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Fantastic service

Fantastic service, professional and a very welcoming atmosphere. Cannot recommend enough.

5 August 2024
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Lynn,

Thank you so much for taking the time to leave us a review regarding your Osteopathy treatments - it means so much to us all.

Many thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Great clinic, always helpful

I have been to Align clinic for several issues. Always welcoming, helpful and friendly.
I would highly recommend.

16 July 2024
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Jennifer,

Thank you so much for your comments - it's so good to hear that you would recommend us to family and friends!

Many thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Your receptionists are really helpful…

Your receptionists are really helpful and friendly.
Jack is really helpful and knowledgeable. He has really helped me to get better

22 June 2024
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Jacqui,

Thank you for your comments regarding our front of house staff - they truly are a credit to the clinic! I will also be sure to pass your comments over to Jack, our talented Osteopath.

Many thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Excellent

Excellent, very professional.

16 July 2024
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Robert,

Thank you for your 5* review - its very much appreciated.

Many thanks,

Nathan Gregory
Practice Manager

Rated 5 out of 5 stars

Fantastic team

Lovely welcome, amazing staff, fantastic treatment and advice given. Knowledgeable and helpful.

31 May 2024
Align Healthcare Clinic logo

Reply from Align Healthcare Clinic

Hi Victoria,

What a brilliant review, thank you, it means so much to us all here.

Kind regards,

Nathan Gregory
Practice Manager

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