Ekster® Reviews 

Love Elster, they have great customer service, love my wallet pro

One star is generous.

I ordered Ekster’s TravelPack Vacuum Kit Pro, which is supposed to include four vacuum bags and the small black air pump. The four bags arrived. The pump did not.

This was not a missing delivery—the package arrived incomplete. A competent company could have resolved this in a single interaction by checking the order and shipping the component it failed to include.

Instead, Ekster created one of the most maddening customer-service obstacle courses I have ever encountered.

Between August 19 and August 21, I repeatedly explained that the package and bags had arrived but the pump was missing. I provided the order number, confirmed my address more than once, and explained that I was traveling and had purchased the kit expecting to use it during that trip.

Ekster nevertheless continued telling me that the shipment showed as “delivered,” as though that somehow answered a report about one missing component. They suggested checking with neighbors and building staff even though I clearly stated that I possessed the package and bags. They asked for an order number already present in the thread, requested the same address confirmation again, and kept asking for a photograph instead of simply correcting their fulfillment error.

Then came the most absurd part: replies to the support address shown in Ekster’s own emails repeatedly bounced as undeliverable with an “address not found/account disabled” error. Ekster continued sending messages from that address while its own email system made reliable replies impossible. I had to keep chasing them through alternate methods merely to determine whether anyone was receiving my responses.

Their messages repeatedly promised that a “human teammate” would take over or that a replacement would be arranged “right away.” As of August 22, I still had no replacement-shipment confirmation or tracking—only recycled apologies and additional requests for information I had already supplied.

At this point, I cannot determine whether Ekster’s support operation is spectacularly incompetent or intentionally designed to create so much friction that frustrated customers eventually give up. I can only say that it functions exactly like such a system.

Ekster markets premium-priced travel gear but delivered bargain-basement fulfillment and Kafkaesque customer service. The missing pump made the kit useless for its intended purpose during my trip, and the company demonstrated absolutely no sense of urgency in correcting its own mistake.

If your order from Ekster arrives incomplete, be prepared for canned responses, broken email routing, repeated questions, irrelevant references to delivery tracking, and seemingly endless resistance to a basic resolution.

I will never purchase from Ekster again, and I cannot recommend trusting this company to resolve even the simplest fulfillment problem.

I received my Ekster wallet and absolutely loved it from the start\. The push\-button mechanism makes it incredibly easy to access my credit cards, driver’s license, and ID\. I also purchased the money clip, and it has worked great as well\.

The best part of my experience with Ekster, however, was their **customer service**. After using the wallet for a while, the push-button mechanism came off the bottom. Fortunately, the wallet was still under warranty, so I contacted Ekster and provided the requested information and a picture of the problem.

Their response was incredibly quick. Within 24 hours, they had a replacement wallet ordered, and I received it within a week. No hassle, no arguing, and no runaround.They simply stood behind their product and took care of the problem.

I definitely recommend Ekster\. The wallet itself is excellent, but their customer service is what really impressed me\. It’s refreshing to deal with a company that truly stands behind its products and takes care of its customers\.

This company makes a great product, high quality and functional. I have used their wallet for over 2 years. I am rough on wallets and recently experienced an issue with the cards coming out. I emailed them and their customer service team reviewed my situation asked some questions, I sent them a quick video and their customer service team authorized a replacement be sent out immediately no charge. I will never use another company. They stand behind their products. Great company.

I received my wallet and could immediately tell this was not going to work for me. They have a 100 day return policy... according to which I have 90 daysefr to return. Well I initiated the return online via their instructions on Monday. Today is Friday and this company has not responded nor provided a refund or return slip. Since Monday I reached out 3 separate times.... crickets. If this is how your customer service operates I dodged a bullet. If I e not heard from them by COB today I'll initiate a dispute with my credit card and provide my numerous attempts to return and Ekster non commitment to their own return policy

I bought wallet & packing items from Ekster. I am an older gentleman, suspicious of “new ways” of doing things. Gave Ekster my benefit of doubt. My first order was “lost” via their shipping service. I was able to communicate with Ekster and shipping service. Ekster was EXCELLENT in their response and working to ensure my order was delivered. I have started using my “new fangangled” wallet and I Love it! I will start using my travel/packing items soon as I awalys travel for business. I cannot say enough on how Ekster Customer Service and their products are fantastic! I will be a customer for life.

I had an issue with a shoulder strap connector on my GRID Duffel Backpack and contacted Ekster regarding the warranty.

Valentina handled my case incredibly quickly and professionally. Within a very short time, she verified my original order, approved the warranty claim, and arranged a full replacement at no cost.

This is exactly the kind of customer service that gives you confidence in buying from a brand again.

Thank you, Valentina and Ekster team!

Great company that stands behind their product 100%. A few years ago they replaced my wallet due to a malfunction. Fast forward 3 years and they replaced the card band that holds the exterior cards. Nice to see these days.

Had the wallet a little over a year and then a rubber strip on the side came loose. Since then I have discovered that Ekster customer service is abysmal or non-existent. So the product will hold up for about a year and then you are on your own. Not worth the $$ at all!!!!!!!!!!!

Great company that makes great wallets! I actually had an issue with my wallet after a year, but thanks to their support and warranty, I was able to receive a replacement wallet with no charge. Support was very helpful and I trust this company.

I am really impressed with Ekster and their customer service and warranty. I had a problem with my cardholder pro after 6 months, and I contacted their support team. They replaced my wallet completely free of shipping, tax, and the wallet completely and I am really impressed with them and their communication and support team. I would highly recommend them!

Customer service is fantastic! I ordered a wallet and 3 accessories. When the package arrived it appeared to have been damaged during shipment. One end had been ripped open and then taped shut. Two of the accessories were missing. I assume they fell out somewhere along the way before the package was resealed. I contacted customer service via email and attached pictures of the package. They responded within a couple of minutes and had the 2 accessories shipped to me soon afterwards. Very pleased at their response to an issue that wasn't their fault.

I’ve had ekster wallets for quite a few years and I loved every minute of it. Finally decided to get a leather one with more storage and the wallet is awesome but has a defect developed after a few months. I reached out to support and got a new one covered under warranty no hassle.

Customer support was extremely fast and helpful resolving an issue caused by me on my order. Very quick responses and very thoughtful. Will definitely recommend to anyone in the future.

I purchased travel vacuum bags for $136 which cost more than my suitcase. But I believed a bit more expensive would be best and lifetime warranty. Bags are thick and good quality but pump stopped working after 4 uses and I have been going around in circles trying to get a replacement pump . Not happy . Got struck travelling when I couldn’t reduce volume and had to buy a bigger bag and pay for extra luggage.

I'd been looking for a replacement of a traditional wallet because mine had become increasingly bulky over the years. I was interested in switching to a more minimalist approach and looked at several brands. In the end, I bought a Cardholder Pro for MagSafe with a few accessories. I don't usually attach the wallet to my phone, but use the accessories to give me flexibility to adapt on different days, as needed. I had a small issue with part of the order but Ekster were excellent: they responded extremely quickly same day, it's clear they stand behind their products, and I was left both very impressed and very happy. I am very grateful to the Ekster team! I've been using the items for more than a month now. The wallet itself is well-designed, the mechanism is robust and smooth, and the quality is excellent. I feel I am now a convert to this design and am very likely to be a returning customer. I can certainly recommend both Ekster, as a company, and their products.

I have purchased several items from Ekster, and have been pleased with them; in particular, I am a very big fan of their key holder. I did decide to return one item and my experience with customer service was positive--they were quick to respond and very reasonable.

While their wallets are good, I have had a couple break on me after 4 years due to dropping them and the mechanism no longer working. However, when I reached out to the Ekster team, they were willing to send me another wallet as a replacement, completely free! Even though I was just outside the 24 month warranty window. Bravo Ekster!

Although I have not yet received the item, I have to say that dealing with Eskster’s customer service was excellent. They responded so quickly to an issue with respect to the delivery if the item. I look forward to trying out the travel bag and vacuum. I will definitely be writing a review once I return from my trip.

I ordered the travel bags for an upcoming trip. It was advertised on their website a free gift would be included when spending $130. I chose the money clip as my free gift. After my purchase I looked at my receipt and saw I was charged full price for the "free" gift. I've reached out to customer service only to be completely ignored. From this experience alone I'm canceling my entire order to avoid dealing with any future issues with this company.

I received a reply to this review and have yet received resolution in this matter. Customer service is an absolute joke and only seem to reply to public reviews. Definitely filing for a refund to avoid future nightmares.