Ekster® Reviews 

Wallet was cool at first, magnet was ok. Had it for 4 months and the rubber strips that actually hold the cards in failed! Cards just slide out now. No way to replace the strips.

Great wallet and the thinnest and smallest one I've ever had. Their customer service was quick to respond to questions that I had. I would highly recommend

My original package was delivered without the wallet. An empty envelope was on my doorstep. Customer service e was prompt and easy to work with. They immediately sent me a replacement wallet and I am loving the wallet. Great product amd service.

I contacted customer service due to my cash band being stretched out to see if I could get a replacement. I was told it would be replaced at no cost even though the wallet was out of warranty. I was completely shocked. Customer service at this level simply does not exist any more. Thank you so much. I will definitely buy my next wallet from this company in the future.

Ekster did ultimately resolve my return and I have now received my refund. After posting my original review, I discovered that some of their responses were being routed to my spam folder, which explains at least part of the communication issue. However, I had made several attempts to initiate the return and wasn’t aware that their replies were going to spam, so the process was definitely more frustrating and difficult than I expected. Once we finally connected, they handled the return and refund, and I appreciate that they followed through and made it right.

I purchased a Ekster Cardholder Pro, via ekster.com, June 16, 2025. One year later (August 15, 2026) my credit cards were falling out & I noticed the internal rubber grip was falling off. I tried to contact support and the best I could get was AI telling me to submit my warranty via returns.ekster.com.

So I filled out the returns.ekster.com and the form responded "The return window for the item(s) below closed on September 25, 2025". I replied to the support email and heard nothing.

Then on August 29, walking around town, I noticed all my cards were falling out and the rubber strip was gone. Thankfully I found my drivers license and passport but I lost a credit card somewhere.

So, I tried again on 08/29/2026 and went back and forth with the support AI to only get the same results. Once again I submit the form and once again I'm told "The return window....". So I replied to the AI bot with a screenshot and message and it said it would have a human get involved.

Then on 8/30 I gave up and looked on the BBB and other review sites & finally found a place I may get a human response. Sure enough, one day after I posted this, they responded to my post AND my support complaint, within 1 hr of one another.

And in 5 days I have my replacement arrived by mail. With the overall build (minus the rubber grip), this wallet deserves 5 stars. But when it takes me searching for WHERE then posting a 1 star review to get any response for a "lifetime warranty", their support and warranty program deserves ONE star.

Thank you for replacing the wallet so quickly. I truly hope you fix your support bot + warranty return forms online.

My husband loves the Ekster wallet. He is eyeing the Pro upgrade now! He is all about low profile, style, quality, and excellent function. Ekster offers all of that and more!

Bought 4 compression bags, which have worked great. I also decided to try the wallet card as I travel internationally 80% of the year and I liked the idea of having a tracker I could put it my wallet. The charger card broke and I contacted customer service for a new one. Response was great. I am away on a trip and they offered to mail it to my location!!!

Absolutely LOVE my wallet. After a while the mechanism stopped working correctly and they exchanged for a new one with no problems at all. I've also purchased one for my son has been using it for over a year and its been flawless. Great product and great support!

I received the wallet. It is well designed, however, it was missing a feature that I have with another wallet. I communicated this with Ekster support and they made the process of returning the wallet so easy. It was nice to be doing business with an ethical company who keeps their word.

Had to return pro wallet due to some defects. Was handled immediately and quickly without cost to myself. They back up their warranty claims 100 percent.

I can’t say enough good things about Ekster’s warranty and customer service! They honored my warranty without any hassle, and the entire process was seamless and incredibly smooth from start to finish. No runaround, no frustration...just great communication and excellent service.

It’s refreshing to see a company stand behind its products and take care of its customers. Thank you, Ekster, for making the whole experience so easy!

My Ekster MagSafe wallet ended jo breaking and I contacted Ekster for a replacement , Robbie from support swiftly dispatched a replacement, back in business here !

I had ekster leather vallet and I do love the product very much .their customer service representatives were very supportive and helped me when I faced an unfortunate issue with my wallet. So it was instantly replaced with out any drama.. :)

Thanks Ekster team for making it so easy process

I’ve been waiting for ages for my wallet!!
No delivery notifications. Poor delivery experience

Waited two weeks for an order that never arrived, ineligible for a refund.

No humans in the loop within their support channels. Generic template responses to my inquiries.

Their 3P fulfillment vendor is useless. I waited for weeks for a shipment that was in transit only for it be "Returned to sender" with no explanation and no notification.

I'm still trying to get my money back. Not worth the hassle buy elsewhere.

I ordered the orange nano wallet and the wallet itself was quality the only issue it had was the real reason I bought it and that was MagSafe but the magnet was really weak I did contact them for a refund and the were very helpful in sorting it

Love Elster, they have great customer service, love my wallet pro

One star is generous.

I ordered Ekster’s TravelPack Vacuum Kit Pro, which is supposed to include four vacuum bags and the small black air pump. The four bags arrived. The pump did not.

This was not a missing delivery—the package arrived incomplete. A competent company could have resolved this in a single interaction by checking the order and shipping the component it failed to include.

Instead, Ekster created one of the most maddening customer-service obstacle courses I have ever encountered.

Between August 19 and August 21, I repeatedly explained that the package and bags had arrived but the pump was missing. I provided the order number, confirmed my address more than once, and explained that I was traveling and had purchased the kit expecting to use it during that trip.

Ekster nevertheless continued telling me that the shipment showed as “delivered,” as though that somehow answered a report about one missing component. They suggested checking with neighbors and building staff even though I clearly stated that I possessed the package and bags. They asked for an order number already present in the thread, requested the same address confirmation again, and kept asking for a photograph instead of simply correcting their fulfillment error.

Then came the most absurd part: replies to the support address shown in Ekster’s own emails repeatedly bounced as undeliverable with an “address not found/account disabled” error. Ekster continued sending messages from that address while its own email system made reliable replies impossible. I had to keep chasing them through alternate methods merely to determine whether anyone was receiving my responses.

Their messages repeatedly promised that a “human teammate” would take over or that a replacement would be arranged “right away.” As of August 22, I still had no replacement-shipment confirmation or tracking—only recycled apologies and additional requests for information I had already supplied.

At this point, I cannot determine whether Ekster’s support operation is spectacularly incompetent or intentionally designed to create so much friction that frustrated customers eventually give up. I can only say that it functions exactly like such a system.

Ekster markets premium-priced travel gear but delivered bargain-basement fulfillment and Kafkaesque customer service. The missing pump made the kit useless for its intended purpose during my trip, and the company demonstrated absolutely no sense of urgency in correcting its own mistake.

If your order from Ekster arrives incomplete, be prepared for canned responses, broken email routing, repeated questions, irrelevant references to delivery tracking, and seemingly endless resistance to a basic resolution.

I will never purchase from Ekster again, and I cannot recommend trusting this company to resolve even the simplest fulfillment problem.

I received my Ekster wallet and absolutely loved it from the start\. The push\-button mechanism makes it incredibly easy to access my credit cards, driver’s license, and ID\. I also purchased the money clip, and it has worked great as well\.

The best part of my experience with Ekster, however, was their **customer service**. After using the wallet for a while, the push-button mechanism came off the bottom. Fortunately, the wallet was still under warranty, so I contacted Ekster and provided the requested information and a picture of the problem.

Their response was incredibly quick. Within 24 hours, they had a replacement wallet ordered, and I received it within a week. No hassle, no arguing, and no runaround.They simply stood behind their product and took care of the problem.

I definitely recommend Ekster\. The wallet itself is excellent, but their customer service is what really impressed me\. It’s refreshing to deal with a company that truly stands behind its products and takes care of its customers\.