Ekster® Reviews 

Ekster’s products and customer service are top-notch. The wallet is the best I’ve ever seen. The latest vacuum travel bag is outstanding. And the service is phenomenal, kind, and professional. Just an A+ all around. Thank you for the fantastic job!

I contacted customer service via email on a Sunday and got a reply within minutes. I was blown away by their prompt service. The warranty issue we dealt with was easy peasy to resolve. I have 3 wallets and a tracker card. I love their products but the service is even better. Not very common these days.

My experience with Ekster was excellent. Maia was an outstanding staff person who helped me navigate an issue and she stayed the course until there was a favorable outcome. I would highly recommend this company. Dr. Anthony

I ordered a Cardholder Pro for MagSafe which never arrived. Ekster uses AI agents/software to respond to your emails, which I found to be wildly unhelpful and repetitive. AI agents cannot help in resolving my issue, and the lack of communication I am getting with Ekster, in terms of having a physical phone number or a live chat on their website raises some significant questions into the operation of this company. My email and situation was supposedly forwarded to a human agent, but I have not received a response from Ekster after 4 days. I am trying to ask for a refund for the $129 I spent, but if there is no response from Ekster then I will be disputing the transaction.

fanatstic customer service from Ekster thanks so much

I just purchased 2 Ekster Wallets and I am extremely happy. Very good quality, also comes with excellent support if you have any questions. Very quick response. I highly recommend.

I purchased the compression bags with the wireless pump, and it's been truly amazing. My extensive travels. One bag is for my loose clothing and the second bag.I used to compress a memory farm pillow.Then, I need for sleeping, and both go almost completely flat.

But the reason for my 5 star review is not just the excellent product. It's the incredible customer service that I received. When after several months, the pump stopped working and not only did they respond professional.They also decided to send me a complete new set. It is rare to get customer service like this. In today's marketplace. And I have absolutely no hesitation in recommending this company fully.

Recently bought the new TravelPack vacuum kit Pro to replace a similar vacuum bag I had for a while. Product arrived as expected and I was really pleased with the sturdy quality, far better ease of access for packing due to clamshell style opening and that you can see inside the bag. There was a bit of confusion over using some reward points that I had, but this was dealt with really quickly by the customer service team.

I ordered from Amazon and the vacuum arrived but the packs didn't. I contacted Amazon (who would have handled this the right way) but they said customer service had to go through Ekster. I contacted Ekster and then left the next day for a month long trip. I am a photographer and travel for a month straight sometimes. Ekster wrote back saying they would send the bags. I said I didn't need them as I was on the trip that I wanted to return the vacuum and get a refund. I was already inconvenienced but they asked for images. I told them I was on a month long trip and would send images when I got home. I contacted them when I got home and sent the images requested and they told me I was past the return window. What horrible customer service. They should have told me that from the get go instead of wasting my time and shipped the packs (which they didn't). They knew I was a repeat customer which makes it even more egregious. I am disappointed. Horrible way to treat a customer. Awful experience.

I found Ekster easy to deal with. Team at Ekster responded almost at once to a delivery query i had. My nano card holder and tracker were deliverd soon after. I have found these items work as promoted along with my magsafe pro. I rate this company high for sales and service.

My Ekster cardholder quit holding my cards in, they were loose. I contacted Ekster about this and mine was still under warranty. Ekster mailed me another cardholder and I had it in 2 days. Everyone that I emailed was very nice and helpful along the way. The Customer Support is great, they will help you in anyway that they can. I recommend using Ekster for all of your cardholder needs.

Received a defective product. Zippers absolutely wouldn't work. No instructions were provided that made zippers work, yet company did not stand behind their product and said they saw no issue. How can a company selling packing cubes find no issue with a customer being completely unable to unzip the packing cubes, making them useless!? Awful product and awful customer service experience. Had to dispute with credit card company.

I purchased the Ekster MagSafe Pro Wallet in Red, together with the Money Clip and Coin Compartment.

MagSafe Pro Wallet

The wallet is very high quality and has one of the best finishes I’ve seen. There are no sharp edges, the ejection mechanism is very smooth, and the wallet feels extremely sturdy.

The cards also stay securely in the wallet and don’t fall out easily unless you shake the wallet quite aggressively.

I would particularly recommend the Red version. The red is very bright and vibrant compared with some of the other colors, such as the Cosmic Orange.

Money Clip

I also purchased the Money Clip and Coin Compartment to use with the wallet.

The Money Clip is quite heavy, but it feels sturdy and well built. So far, it grips cash and a single card very securely. I used my travel card on the money clip so i can conviniently touch off and touch on using the wallet . Very convinience

Coin Compartment

The Coin Compartment is also made with high-quality materials. It closes securely using magnets, and I personally use it to store my key rather than coins. It works very well for that purpose. This coin compartment is coated with rubber hence the key or maybe coins u put inside will not make too much noice , this is a very well thought design .

After having a good experience with my first purchase, I decided to purchase a second wallet in Cosmic Orange. My main reason was that I wanted to swap the ejection buttons so that I could use the orange button on my Red wallet.

For my second purchase, I bought another Money Clip, another Coin Compartment, a Tool Card, and an additional Mini Card Holder because I was impressed with the quality of the two accessories from my first purchase. I’ll review the other two accessories separately below.

Customer Service Experience

Unfortunately, I had an issue with the Cosmic Orange wallet because the ejection button could not be released.

I contacted Ekster regarding the issue, but initially I was repeatedly directed through their AI automated customer service. I found this frustrating because the AI was unable to assist with the specific problem I was experiencing.

I requested that a human review my return request, and my case was eventually referred to Agustin from customer service.

Agustin asked me to provide a video showing the problem, so I sent him a video demonstrating the issue. After reviewing the video, Agustin arranged for a replacement wallet to be sent to me.

I have now received the replacement Cosmic Orange wallet, and it is working perfectly. I was also able to swap the ejection buttons, which was exactly what I wanted to do, so I’m very happy with the result.

When I first purchased the wallet, one of my concerns was whether the rubber components might eventually wear out and whether Ekster would be willing to assist if that happened. After my experience with Agustin, I feel more confident that they would look after me if something went wrong with the wallet in the future.

Tool Card

Unfortunately, I would not recommend the Ekster Tool Card.

The build quality feels quite rough and there are many sharp edges. You need to be very careful when handling it because some of the edges are sharp enough that they could potentially cut your hand.

Mini Card Holder

I would also not recommend the Mini Card Holder.

The strap is extremely stiff, and I’m concerned that the stiffness could potentially damage your cards over time.

If you really need more wallet space i would recomended to buy 2 wallets and combine them together rather than buying their mini card holder .

Final Thoughts

Overall, I’m very happy with the Ekster MagSafe Pro Wallet, particularly the Red version. The wallet itself feels premium, sturdy, and well finished, and the ejection mechanism is smooth and easy to use.

My recommended setup would be:

Ekster MagSafe Pro Wallet – Red 1× Coin Compartment 1× Money Clip

I’m also happy with the customer service resolution I eventually received from Agustin. While the initial automated support experience was frustrating, the issue was ultimately handled properly once it reached a human customer service representative.

Overall, I highly recommend the MagSafe Pro Wallet in Red, along with the Coin Compartment and Money Clip. I would, however, avoid the Tool Card and Mini Card Holder based on my experience with them.

Purchased a pro wallet from this company and have been trying to return it with no success. They fight you every step of the way and make you explain yourself. They drag their feet so you're outside of their 14 day window on a free return. Trust me,Not who I want to do business with.. If I were you, I would bypass this company a 100% altogether... a absolute low quality product shit customer service and a hundred ten percent horrible return policy with their customer service. Stay away..$130 wasted.

I ordered 4 vacuum bags on 9/12 for a trip after checking reviews on Trust Pilot first. Elster charged my card immediately and as of 9/20 the order was never fulfilled or shipped.

I contacted customer support online 9/20 and they apologized for the error, but could not explain why the order was never shipped and they did not contact me or expedite delivery so I could have them for my trip in time.

I am now requesting a full refund of $250 otherwise I will dispute with my credit card company. Not a positive experience.

A lovely gift, but the tracking technology is highly disappointing**

My wife and kids bought me an Ekster wallet and this tracker card as a present to keep my things safe while traveling. While the wallet itself is great, the tracker card has been a massive disappointment.

I fully charged it and took it on trips from the UK to Greece, back to the UK, and then to Magaluf. Unfortunately, the tracking only works if the card is right next to my own phone. Because it relies on the small Chipolo network rather than a major network like Apple or Google, there just aren't enough users around to update its location. If my wallet gets stolen or left behind abroad, I will never find it.

It was a very thoughtful gift, but the technology just isn't there for real-world travel security. I'd only recommend it for finding a misplaced wallet around the house.

Ive had the cardholder pro wallet for a year and some change and i needed an upgrade. The customer service dealt with my neediness and here we are. Ive had 3 or 4 of the other brands and the ekster card eject function has been my favorite to use.

The Ekster wallet is absolutely the best wallet I have ever owned. The cards come out smoothly with a simple click. I feel safe with the RFID blocking. Who would have thought about changing that old back pocket wallet but it is awesome!

Customer service is excellent. They responded promptly and politely. They addressed my concern and it was resolved. As for their wallets, well they are the best. They do cost a bit more but you won’t be disappointed. This is my second one. After 6 yrs the mechanism jammed and the cards didn’t pop out. I was glad to find they were still in business and ordered a new one, luckily it now comes with a lifetime warranty.

This is a quality company!! I purchased some packing cubes that required a vacuum pump that showed it came with the packing cubes. When I went to pack for a 3 week overseas vacation I figured out that the vacuum was not deliver with the packing cubes. Check returned from my vacation I contacted them and they promptly shipped me the vacuum. I purchased from their site on Amazon so they could have refused and pushed it back on Amazon. They did not do that but instead resolved ab issue they didn’t even cause. This will make me shop directly from their website in The future and recommend them to everyone I know