Eiken Shop Reviews 147

I ordered the "Malmö"-Rucksack in light grey. When it came and I opened the several layers of plastic, I was quite surprised that the colour was slightly different, more of a dark grey/greenish colour.
I opted to keep the Rucksack, as its design is still phantastic and the quality of both the leather and the canvas is very impressive. It is a piece of beauty, and I'm confident it'll grow old with me!
The only thing that irks me a little, is that it is produced in China. On the Eiken website they promise that
the manufacturer is adhering to human rights and ecological production standards - still I would prefer for all of their goods to be made in Europe. Maybe it's only me though...
Summary: you are looking for a gorgeous Rucksack that'll last probably forever: the Eiken Malmö is the way to go!

Eiken replaced my backpack under warranty after the zipper broke: no hassle, fast shipping, and friendly maintenance tips. Very happy with both the product and the service.
Tips: don't hesitate to rub and brush hard soap on the metallic zipper from time to time, it helps greases the mechanism and prevent tension that might lead to problems.

Prices are good, quick tracked delivery
Many thanks !

Great comunicaton and commitment of Clemence.
The backpack is just what I expected thanks to Clemence advise and fast shipment.
Five stars for EIKEN SHOP!

I am very pleased with my purchase and the purchase experience. The website is easy to use, the delivery is smooth and in the time indicating when purchasing the order.

The bag is of high quality. I highly recommend

I bought an Are backpack some time ago and only recently started using it. After two weeks of use, one of the shoulder straps broke. After I asked customer service for a repair option, they sent me a new rucksack straight away at no extra cost. This is exceptional customer service that I have not experienced with so many companies! The rucksack itself looks great and the inside is well made. I am really looking forward to using my new rucksack!

I currently have the Calgary backpack and it has been amazing - definitely the best bag I have ever bought. It is extremely well made and durable, and also looks amazing - from my experience this is hard to find. I have had a lot of compliments from friends about this bag and I always point them to the Eiken shop. I'd recommend this bag to anyone, and all of their other bags look amazing too - I can't wait to buy another

My son found this company when he couldn't find the perfect bag he was searching for in Australia. He wanted an old school, made to last bag with character, a classic, and he found exactly that with Eiken! Not only is the bag exactly as we hoped, well made, sturdy, a complete "looker" but the customer service has been excellent. I made a mistake with our order and Clemence moved mountains to get us the correct one here in Australia for a very special birthday milestone. If you want a classic bag that will never go out of style, this is the company!

Not only am I absolutely delighted with the Copenhagen bags I received, but I would also like to congratulate the after-sales service staff who were exceptional in helping me to get the bag of my dreams for my partner's birthday present.
I can't wait to go hiking with him and our two matching Eiken bags!

I received an Eiken backpack as a Christmas present 2023. Unfortunately I am very disappointed with the product. Firstly its not waterproof, which I need. Secondly the canvas has what appears to be water marks all over the material. Thirdly is when I contacted the customer service, I was told that I could not exchange it as it was outside the returns policy. Most companies that I have shoppedwith allow for time over the Christmas period. Considering how expensive these products are, they are of very poor quality & sub standard. I would definitely not recommend this company for any of their products. When you pay alot of money for a product, you would expect that you would receive a high quality product & support from the customer service. Certainly Irish companies would be honorable!

They advertise themselves as a site where you can find Refined & Vintage Products made of Noble & Sturdy Materials but the truth is the Backpacks are all made in China, we know what people's working conditions are in China. So I think it is not such a noble company

Great quality bag, when I had a question I contacted customer service and they handled it wonderfully.

The bag I received is as expected with great quality and authentic materials used. Loved the Service from EIKEN. Overall awesome experience.

I can only report my positive experiences with EIkenshop. They have a fantastic website which makes it easy to find products. They always update the inventory levels so you would not end up with a cancelled order. They ship out orders lightning-fast. Finally, when it comes to the product quality, well, you cannot find better.

Just an update: I ordered another nice product from them. Again, my order arrived at least 2 days earlier than I expected. Also, I made some suggestions about new products and accessories and they were clearly open take my ideas on board. This is a great company with customer service and fantastic quality products. I can only recommend them.

I purchased a canvas backpack and I wanted to thank you for making such a beautiful accessory! The craftsmanship is so impressive! Such attention to detail! I love it! My daughter loved it so much, she ordered a messenger bag. She’s very happy with it, as well. It's obvious you take the time to create a beautiful, quality product. I also wanted to thank you for the communication process, always keeping me informed regarding the order and shipping. I live overseas but had no problem receiving my order quickly. I highly recommend your products! I'm a forever customer! Thank you!!

Eiken surprised me very positively. Found by chance through an internet advertisement, Eiken has turned out to be a manufacturer of extremely high-quality and stylish backpacks. The backpacks are super well-made and beautiful. But even better than the backpacks is the service. If you have any questions, they answer your e-mails quickly, competently and in a friendly manner, and if something should break in the almost indestructible (because there are hardly any zips etc.) backpacks, you can get a replacement just as easily. Therefore, I can only recommend Eiken.

Excellent service, beautiful bags

Very pleased with the backpack. Great quality with the beautiful vintage look to it. Would definitely recommend to anyone looking for a vintage backpack.

Delay in shipping due to the Covid-19 Pandemic. Would like to commend Clemence for monitoring the status and providing me with constant updates. Customer Service is superb.

Overall a really pleasant experience.

EIKENshop surprised with spot on and regular correspondence on delivery issues. Delivery meant as a birthday surprise reached the new owner just in time and the intense following of the package was monitored by the committed team from EIKEN with the same interest as the the person who ordered.