EHHEAT Reviews 86

TrustScore 2.5 out of 5

2.6

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See what reviewers are saying

Rated 1 out of 5 stars

I ordered a pair of Yeezy in 2021 and never received them even after reaching out year after year. If you are seeing this NEVER order from EHHEAT they don’t respond to DMs or email and are pure scamme... See more

Rated 3 out of 5 stars

The box the shoes arrived in was in a poor condition, it was a gift so a bit annoying. The communication regarding delivery/ when the shoes will come also wasn’t great. The shoes arrived with some glu... See more

Rated 1 out of 5 stars

Ordered my daughter trainers for Christmas however I had chosen the wrong ones and wrong size so needed to return I did get a very quick response back via email with the returns address as this... See more

Rated 5 out of 5 stars

I am a little disappointed as I've tried to contact u about returning my trainers for a bigger size and still had no response at all its been 3 weeks and no reply I have contacted eh heat on whats a... See more

Company details

  1. Shoe Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Ehheat provides you with the latest exclusive sold-out footwear and clothing. With years of experience, we guarantee Authentic Adidas Yeezy, Air Jordan, Nike Dunk, FOG Essentials & More at competitive prices.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

86 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Terrible service and no response to…

Terrible service and no response to queries at all afterwards. I ordered a £450 pair and received the wrong size. They didn't respond to my request for an address to send them back to. I sent over 30 emails. There was no contact phone number for me to call. DO NOT USE.

25 April 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! I was very happy with the level of service I received. The website was very easy to navigate and find what I wanted. Payment was easy and delivery was exactly as I expected. My partner was very happy with her birthday present.

25 April 2022
Unprompted review
Rated 1 out of 5 stars

Very bad service

Purchased a pair of low top jordans from this website and had a bad pair send out to me. There was foam sticking out near the laces and were threads coming out. I payed £150 and it came with a sticker on the inside saying £75!!! I wouldn’t mind if it was a mistake and would replace them for me , however this was not the case there communication is awful and is clearly computer generated . They claimed all jordans are made like this so it would not class as a defect however the photo they used to advertise them did not have the same problem as mine . They were also ignoring my messages!! I purchased from them once before this and had no problems , but with not be purchasing again

25 April 2022
Unprompted review
Rated 4 out of 5 stars

Communication wasn’t great

Communication wasn’t great, poor response to any queries I had about the product. However really happy that they sourced what I needed and delivery was quick

23 April 2022
Unprompted review
EHHEAT logo

Reply from EHHEAT

Dear Kirsten,

Thank you again for your purchase, we are glad to hear delivery was quick. We regret to hear you were displeased with our communication over the Christmas period. Although we had limited staff and extremely heightened demand around the time of your order, this is no excuse. We hope you decide to shop with us again to allow us to demonstrate this.

Thanks again,
Ross
EHHEAT Customer service

Rated 5 out of 5 stars

Thrilled

Absolutely thrilled with my order!! Did not take long at all to arrive and will definitely order again!

23 April 2022
Unprompted review
Rated 5 out of 5 stars

Review

Ordered Shoes multiple times from here and happy with them every time. Really fast delivery and great customer service, very reliable company. Would recommend highly to anyone.

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Top quality service

Top quality service. Bought a pair of trainers I had been looking for months to get. Customer engagement on the socials made the purchase quick and easy. Would recommend to anyone.

22 April 2022
Unprompted review
Rated 5 out of 5 stars

My go-to for trainers

Had about 6 pairs of shoes off this company now and it’s been perfect every time. Even sourced me a pair last minute before a trip! Rapid shipping and quick response with any questions or queries.
Wouldn’t go anywhere else - highly recommend 👍🏼

22 April 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely awful! Ordered a pair of Jordan’s on the 26th of December. No dispatch email. 2 and a half weeks later I’ve emailed about 20 times. No response no customer service contacts on the website absolutely shocking. Put a post up on fb wondering if anyone has the same experience. Heard loads of bad reviews. Went onto there fb commented on a post explaining my frustration asking if someone could contact me. They proceeded to restrict me from their Facebook page!!!! I was absolutely furious I commented on a post on their Instagram they removed that!!! I’ve messaged them so many times on Facebook and Instagram too. Nothing back. Finally sent 1 last message on Instagram explaining I will be happy to share publicly the shocking customer service and the experience I and many others faced with there selves. Just after that I got a dispatch email ! How ironic. Do not waste your money or risk wasting money and buy from here!

12 January 2022
Unprompted review

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