Edlets Reviews 

Many Help at the Booking

The service was amazing, quick replies and great information. Alana went above and beyond to help us.

My family and I stayed at the Dundonald Apartment for four nights at the end of September 2024 and would not recommend this experience to anyone as it did not live up to our expectations at all. Among other issues such as worn towels and a leaking fridge, the overall cleaning was not satisfactory to us and especially the toilets felt disgusting. But our biggest issue was with how damp the apartment felt. The air felt thick and moist and at night it became worse. We thought about moving to a hotel, but with two small babies we decided to make the best of what we had received and not waste our short holiday on moving and all the hassle connected with that.

After our stay we wrote to Edlets about our experienced issues during our stay and asked for a fair compensation, which we thought would be quickly accepted due to our issues being so obvious. However, this was not the case at all. We felt that Edlets did not care about or agree with any of the issues we experienced during our stay and seemed more focused on the fact that we did not complain during our stay.

Especially during our phone calls with Edlets about the compensation the tone felt hostile and even threathening at one point.

In the last e-mail we received from Edlets before they stopped answering us, they finally seemed to acknowledge several of the issues we had experienced and described how they had fixed them. However, we never received any compensation perhabs because we insisted on writing a review about our experiences anyway. Furthermore, we are still waiting on receiving back our deposit, but maybe it is normal for this to take weeks.

Based on the experience of living in the Dundonald Apartment as we received it along with one of the most unprofessional and unpleasant customer service experiences we have tried, it is safe to say that we are not using Edlets again.

You made it very easy for me as I am not good with technology. He talked me through every detail. Thank you

Very helpful to find the right accomodation!

well I was booking for 12 which is not easy as they all have other Wishes and to get them all in one !!!!!!!
However after a lot of understanding from EDLETS I managed it and now we are looking forward to a great Holiday in Edinburgh: Thanks Alana; Thanks Edlet.

Have used Edlets for a few years now for our annual pilgrimage to the Fringe. They always provide a few offers for our requirements to choose from and have yet to not provide what we are after. Will continue to use and would recommend them to anyone that wants someone to sift through the options for them

speedy, intelligent service-worth the commission paid!

Alana was so helpful and very solution oriented. In fact I would be using edlets again for my further vacations

Ellie was very helpful and tried hard to come up with the right flat to suit my requirements.

Alana from your office was super responsive and extremely efficient in confirming the reservation. Although transacting for the first time, I had little or no hesitation in sharing my card details on the telephone based on our conversation. Looking forward to our stay in Edinburgh!

Excellent service and very helpful staff 👍

I found the team so polite and incredibly helpful. I couldn't have asked for more. looking forward to the visit now.

Very easy to deal with I got an email with availability and costs back very quickly and a follow up call. Very knowledgeable person I spoke to who advised which area and accommodation would suit our needs best ie bus routes and restaurants nearby excellent people to deal with.

Easy access telephone number and pleasant efficient service from Dan