Edisonhousegroup Reviews 

What a rubbish company,no after sales help whatsoever, avoid this company like the plague.
Bought a Harmoni under sink water boiler ,after 6 months started playing up and eventually started tripping my electrics out in house ,good job electrics are on a circuit breaker,took out electrics in house every time tried to increase water temp on boiler
Dread to think what may have happened if older house electrics were installed,maybe house fire.
So you would think Edison house trading in Suffolk would want to help .
No chance whatsoever,would not honour the guarantee,more bothered about taking your money than helping you in a time of distress.
Many emails and explanations and pictures of installation of filters and boiler under sink,they blame me for not changing filters more regularly.
Come on ,I am a engineer,I know what I am talking about.
Rubbish company,won't help .
Go to somewhere else for product's.

Harmoni products were found to be inferior and owned by Edison House Trading or Edison House Group.

We had ordered a towel radiator that had a faulty thermostat on arrival.

Contacted customer services who:

Asked us to attend site and obtain the serial number so that they can check that it was still in warranty even though it had just been purchased and delivered.

They then asked for us to return to site again to securely package the radiator for collection. Even though it is very heavy and has a vulnerable programmer attached.

After many calls, we agreed to purchase another unit to utilise new packaging and reduce site visits. With risks as they will test on return.

The new unit purchased has the same fault. So they made us go back to site a few hours later to check the temperatures so that and I quote "so we have something to go to the factory with".

In light of all this they said they will pre test a new unit before sending it out. Nothing happend, so I spoke to them again and they were to follow up and get back to me the next day. They did.

They asked for the serial number and what may be the issue with the unit. Among emails of a confirmation of a refund coming for the original faulty unit.

They had previously stated that they will never under any circumstances send anyone out to investigate or fix to site.

This has been a vast waist of time and resources, a lot of incompetance, and two but most likely will be three faulty units in a row. Will need to return to the other site to confirm the third.

I am now left with one faulty radiator on on site that requires securely packaging and collecting after confirming with these people, and another on a different site that requires the same although I have an RMA number for this one.

I was planning on visiting their premises tomorrow, but after looking into time and travel, I will put a claim through the CreditCard as fraud and the FCA.

You may not be as unlucky as me. A real shame as the sales advice was spot on, very impressed then screwed over, not just let down. Sent via BlackBerry Hub+