eDestinos Reviews 70

My experience with this company was completely unacceptable.

They sold me a flight itinerary that involved a **critical visa-related transit requirement** that I did not meet. A condition this important cannot be treated as a minor detail. If an itinerary depends on transit or entry requirements that could make the trip impossible for the passenger, that information must be clearly and explicitly communicated **before the ticket is issued**. In my case, this did not happen.

In other words, they sold me a flight that was effectively unusable for my situation, and when I tried to resolve the problem, they did not take any real responsibility for the lack of proper information at the time of sale. Instead, the entire burden was shifted onto the customer.

Their “solution” was to require me to pay additional costs: fare difference, change or cancellation fees, and in total approximately **$190 USD** to manage a new flight. This amount was clearly excessive. Essentially, a serious problem was created due to insufficient information at the time of purchase, and then I was asked to pay even more money just to correct it.

To make matters worse, I also paid **$17 USD for a supposed “premium support” service**, which in practice turned out to be completely useless. There was no real priority assistance, no effective case management, no clear guidance, and no meaningful solution. The only responses I received were repetitive, generic messages that did not address the issue.

What is most concerning is not just the money, but the way the situation was handled:
they sell first, provide critical information too late, then charge the customer to fix the problem, and even the paid “premium” support fails to deliver what it promises.

My conclusion is clear: **lack of transparency, insufficient information about a critical travel requirement, excessive charges, and a support service that does not deliver what it advertises.**

**I do not recommend this company at all.**
My experience was that of a customer left without proper information, without real support, and forced to pay additional costs to resolve a situation that originated from the way the flight was sold.

They charge about 25 % of your total booked, it is because of their services. If you request a refound they will keep that 25 % for them. Prices are too hight better to book in other websites like edreams....booking...expedia...trip.com....smartfares....etc....DO NOT BOOK WITH THEM PLEASE...This was my booking 7088993196 the amount was in mexican pesos in their page says 20,000 mexican pesos and when I paid it was 25 000 pesos, in the same moment i called and requested a refound and they only refounded 20,000 they keep the rest for their services...PLEASE BE CAREFUL AND DONT BUY HERE...See the score and reviews...worst agency ever.

Bad:
At first, I was upset because the reservation code did not work directly with the airline. I tried a couple days later and it still wasn't detected.
Good:
I then called eDestinos and I talked with someone who was very patient and helpful. He sent me an email that contained the airlines internal reservation code, which worked. I now had control of my flights.
Bad:
The reservation said that no baggage was included. On the phone, asked the man the price to add a carry on bag. He told me it cost $150 usd. I thought it was expensive, I decided to ask the airline directly. The airline told me I already have baggage included for free! I almost paid $150 for something that is already included!

I bought een flight ticket for 26/12/2023. After the payment they send me an email with an another date. I have call them within 24hours and they refuse to send my money back. Never buy from them. I have obligated buy another tiquete because of them and result in lossing money. As soon as im home i will file them an case duo the fact they missleading people.

I have tried to book through eDestinos twice and the booking has failed both times, although they have debited my card and I'm chasing a refund.

They also offer prices, then during the booking process claim that they have increased slightly.

I don't trust this site.

I need to contact u for my flight but looks like very difficult and as well looks like that u are full of bad comments in your page in FB for example I start to feel that I lost my money ... Onother web scam

I finally received a response from my credit card. They did charge back the amount charged by the airline but said Master Card regulation does not allow them to charge back the booking fee charged by eDestinos. When I booked the flight at no stage they did show a booking fee and the invoice also only has one line. they only split the charge when debiting the credit card. the many requests for refund they always brushed off blaming avianca for not wanting to refund. This is not a trustworthy business. Stay away

Waited on hold for hours over two days trying to get through to customer service to make a change to my ticket. No one ever answered.