I ordered a pocket knife two weeks ago and have still not received the product. The Royal Mail tracking link provided states that they are unable to confirm the status of the item. I emailed EDC W... See more
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Good reviews when their are no problems are ten a penny, you only ever really find out what kind of company you've dealing with when something goes wrong. Well a full five stars for EDC warehouse's c... See more
Received on time and nicely packaged. It seemed a little small when I opened the box but after carrying it for a while (I work in a warehouse) I have realised it is absolutely perfect in size. It fit... See more
Recently ordered a small knife that was log jammed in the post.. I contacted the seller who immediately told me if my purchase did not arrive by the next day a full refund or another replacement wou... See more
Company replied
Company details
Written by the company
All things Everyday Carry (EDC). A large and growing selection of various exceptional EDC knives, tools, gadgets and more designed to compliment your Everyday Carry. Knives: UK friendly carry pocket knives with sharp blades and friendly designs. Perfect for day to day utility tasks and all are perfectly UK legal carry! Tools: Multitools, keyring gadgets and other useful tools suitable for your daily rotation. Pens: Small selection of EDC pens designed from tough materials and designed to write in all conditions. Wallets: What is more EDC than a wallet? Something you have with you everyday! We have a great range of affordable wallets to carry your cash and cards. Accessories: Huge range of EDC accessories ranging from trays, through gadgets, bottle openers and fidget items. Excellent quality way to accessorize your life. Bags: Backpacks and carry pouches with tons of storage space for your utility carry and day-to-day use.
Contact info
The Generator Quay House, The Gallery Kings Wharf, The Quay, EX2 4AN, Exeter, United Kingdom
- sales@edcwarehouse.co.uk
- edcwarehouse.co.uk
4.1
Great
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
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Knife arrived fast but looked like has…
Knife arrived fast but looked like has been used before not that sharp scratches all over. Not happy. I've brought a few items from there sister company knife warehouse and was quite please with what I received.
28 September 2024
Reply from EDC Warehouse
Hello there - I'm sorry to hear that. I've not got any emails from you, so if you could email some photos of the issue to me I may be able to help you further. I kept one of each colour of these for myself, and they've all been flawless and razor sharp, so it's very sad to hear your one had an issue.
Please get back to me and we'll look into options.
Thank you.
Kind Regards,
Paul
Awesome build quality
Awesome build quality, really solid. Nice weight and very sharp! Delivery was very fast as well. Overall i am very happy with my purchase and will probably buy more from edc and start anlittle collection for the apocalypse lol
29 August 2024
Absolutely first class
What a fantastic experience this was. Not ultra smooth hence I had to contact them to ask a question but when I did I was genuinely shocked at the speed of the response and how good it was. It genuinely put my mind at rest. I spoke to a guy called Paul who was first class and when my item did arrive its perfect for my wife and her horse jobs at the stable.
2 September 2024
Unprompted review
Reply from EDC Warehouse
Thank you so much for the kind words! I am very glad I was able to help! I'm glad you like it. Thank you for choosing EDC Warehouse! :)
All the best!
Paul
Awesome!!
Love my new knife it feels really solid and well made. Delivery was quick too! Cheers guys I'll definitely be buying more for my collection!
3 September 2024
Unprompted review
Great service!
21 August 2024
I bought the knife for work and it's…
I bought the knife for work and it's spot on with it not having a point it's ideal for working at height if dropped
13 August 2024
You did send me a bag
You did send me a bag, wrong colour and a minor tear in the outer material, but a bag it is.
2 August 2024
Reply from EDC Warehouse
Hey there. I'm really sorry to hear the bag has a tear! Could you send us some images and we'll make that right for you. Thank you.
Kind Regards,
Paul @ EDC Warehouse.
Wrong watch
Wrong watch ! Wanted black with black strap - got skull watch with clear strap did not want and finding it hard to return what a mess!
6 June 2024
Reply from EDC Warehouse
Update:
We've still not heard back from you, both to emails and messages through WhatsApp. We're more than happy to help you, but we've never been contacted by you except this review. Please get back to us if you would like assistance. Thank you.
----------------
Good evening.
I'm so sorry to hear that there was an issue with your order. It was a Smith & Wesson Calibrator Watch in orange that you purchased. Black band with orange watch face. We don't stock any watches that are skulls, and definitely none that have a clear strap. So we're not certain exactly what the problem is here.
I've not had any emails from you, if you could send us an email including a picture of what you received, I'll absolutely be able to get this corrected for you. Our address is sales@edcwarehouse.co.uk, or you can use the contact form on the website.
I notice that this order was placed over a month ago as well, so we really do need some more information here. Do you still have the packaging that the watch came in?
Please get back to me ASAP and we'll sort this out.
Thank you and sorry for any inconvenience caused.
Kind Regards,
Paul
Knife arrived very quickly.
Knife arrived very quickly.
The only thing I'm unsure of is that the knife wasn't sealed. The presentation box wasn't sealed, it had clearly been opened before, and the little plastic bag the knife was in, wasn't sealed. There was also no factory grease on the blade, reviews of this knife mention that there should be. It just gives the impression that this a return, or demo unit. This gives a poor first impression and made me critical of the quality of the knife. The blade isn't centered and has a slight wobble when extended. Is every knife like this, or just this one because its a return?
Do I take it apart, see if I can tighten it?
I'm happy with the knife, but it will forever be tainted in my mind due to this.
Am I being overly critical? Perhaps. It's just that £50 for a pocket knife, I expect a sealed factory unit.
30 June 2024
Reply from EDC Warehouse
Good Morning,
I'm a little surprised to hear this. I've not had any emails from you, so I've not actually had a chance to help you at all, and we didn't know anything was wrong at all.
If you could please send us a photo of the blade centering issue that would be appreciated so I can look into resolutions for you.
These are all factory new. We buy them directly from Bestech. The boxes don't have a tape seal on them, but it's not possible to have received a return, as we have not had any of these returned. Please get in touch and we'll see how we can help.
Kind Regards,
Paul
good service and communications
28 June 2024
EDC WAREHOUSE ORDERI…
Really fast delivery and any contact I made was fast to overall 10 out of 10 can not ask for any more top work
EDC WAREHOUSE will definitely will be returning when needed
25 June 2024
Good reviews when their are no problems…
Good reviews when their are no problems are ten a penny, you only ever really find out what kind of company you've dealing with when something goes wrong.
Well a full five stars for EDC warehouse's customer service, Royal mail lost my order, and as soon as EDC found out they immediately overnighted a replacement. Now that's great customer service!
21 June 2024
Knife is little smallest than i though…
Knife is little smallest than i though but it's great
31 May 2024
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