ecourier air Reviews 

Absolutely perfect from start to finish.
I had know doubt that my bag would turn up with their assistance.

Thank you

Great service, delivered before due time which suited me.

I am completely devestated by the level of support I received from this company. I was to have my bag delivered with important medication. No one attempted to contact me and returned my bag. I experienced a severe health crisis. I am also a
Logistics professional and this is not the way to conduct operations. The people I chatted with were totally rude, unprofessional, or emmpathetic to seriousness of the matter. Please train your personnel. I was without medication for three days due to this negligience. I have also reviewed company reviews on various sites and this was definetely no a one time occurence. As a CEO myself I can certainly identify a downward trend and this will operation certainly cause loss of business and revenue. The Airline has also stated the same.

BA gave this company our bags and 3 out of 4 bags were delivered the following day. We were not contacted but the driver was kind enough to put them somewhere for us but 1 bag has gone missing and they’ve officially declared it as missing after two weeks of consistent getting in contact.
Unsure how 3 bags can arrive but the last bag has gone missing..
I hope it does come back to us as some items were from a passing relative.

EDIT - no one contacted me.

BA deserve this tirade as much as this utterly useless company for losing our bags in the first place. first delivery attempt was unsuccessful as they went to the wrong address. second was unsuccessful because their delivery van broke down and there were no replacement vehicles. oh and they were “just about to call” to let me know. had to go and collect the bags myself.

We had a bad experience with this courier a lot of frustration as communication on telephone is impossible with them. Email was our best shot. The delayed luggage was supposed to be delivered at an agreed time but was not delivered. We went to pick it up at depot in the end. After seeing the site you understand the people arent managed there. So I cannot say its they’re fault. An advice would be if you can go to the depot dont even waste your time having your bag delivered, just go there.

Twice was supposed to get a text with 2 hour window and never received then driver calls 5 mins before delivery.

After the review I previously left, I had drove down to the depot and the guys there I couldn’t fault the guys at the depo they were brillant, good job we went to pick them up as they were going to go to the wrong address again. We realised that it was a British airways at fault but communication could of been better.

Like others in recent reviews in the past few days, absolutely awful service.
I’ve been missing a bag for 90% of a 3-day trip (LHR to GLA). No accurate indication of where it is, or when I can even expect it (it clearly won’t be before I have return home, so I’ve no idea what city my bag is in, or will subsequently be in).
Trying to call ecourierair is pointless. Numerous calls go unanswered and/or simply get cut off after hours of being on hold. Haven’t manage to speak to a single person. Chat bot service is useless too.
British Airways can’t seriously entertain continuing to use these guys.

I am sure blame is equally shared between BA and eCourier as long delivery times probably reduce their costs. However in my case BA themselves choose the bags to leave behind, as described by the pilot, so choice of a better service level would have been the minimum. In addition not answering phone calls or mails is just rejecting reasonable customer service.

I gave a 1 star as zero was not possible. Terrible service and BA should seriously consider why they are using such a poor subcontractor. They are damaging your brand. Chasing constantly and given fictitious delivery ETA. 60 hours later and no bags yet. We live 2 miles from Glasgow Airport. Shocking service.

Absolutely ridiculous service from the courier
I arrived on Thursday morning due BA's fault
Should my luggage be delivered immediately;
I work nights and they tried to deliver yday evening when I was on my way to work; I could not stay at home - should have been delivered today during the day - I am at home due to working nights - still not been delivered
impossible to speak on the phone - nobody answers
I will make huge complaint about services BA and courier - unacceptable treatment of the customers

Called endless amount of times. Extended my stay in Edinburgh for 2 extra days. Canceled my stay in other cities. Had to wait outside of my Airbnb for hours and still didn’t get my luggage. I offered to pick it up my self. No answer from anyone. In the past 3 days I have made at least 40 call attempts some on hold for 40+ minutes only to get hung up on before anyone answers.
The live chat function is absolutely useless. Emailed them as well with no answer in days. Absolutely awful experience in every way.

They even replied to this review before answering any emails. In your reply you’re asking me to reach out to you. I have emailed you hours ago already. Check your inbox

BA lost my bag on an overnight flight from Orlando, and gave it to ecourier air to deliver - I got texts from this company, who delivered the bag, in good condition, the day after they got hold of it. I don’t know why there are negative reviews on here but in my experience, they did everything I would have expected of them.

No contact for days on end despite them being the courier for my bag to collect from Manchester airport, got an update a few days later saying my bag was out for delivery. The website then advertises an eta which I stayed in for just so that I could wait for my belongings to arrive, only to find out that the driver was doing the route the wrong way round and even though I was stop number 1 he went to several other places first including Wales before me, the company then had to chase him down to get an updated eta which was then agreed upon. The driver then arrives with my bag four hours late, no apology and gives me my bag hiding the back of it from me so that I could not see it. I then put my bag down only to realize the handle had been ripped forcefully off from the back of the bag, as well as the driver signing in my name and confirming on the invoice that the bag was delivered in good condition. Furthermore to this I called them up and they keep sending me to British Airways for the damages even though it wasnt the airlines fault. How an earth can you run a company lying and committing fraud ill never know.

Totally incompetent. This company is absolutely incapable of the role they have been given by the airlines. Sporadic and basically useless online updates that are no help whatsoever. My bag has sat with them for 48 hours - by their own admission - and I still have to wait another 24 hours for a bag to travel about 90 minutes to my house. If you have a bag with them - good luck because you are not getting it soon. Don’t rely on any update online - just call them - it’s the only way that you are getting anywhere.

Patricks at Dublin Airport decided not to load my 2 bags into the plane I was travelling on and the bags got loaded on the 11am'ish flight the next day to London City. As I was told that eCourier would be delivering my cases I was comfortable that I would get the cases the same day. But no! eCourier "Air" have a cut off time at 14:00 and my cases arrived (for whatever reason) at their depot after that it's delivery on the following day.

I don't know who is responsible for such a poor service - is it BA who has agreed this strategy or eCourier Air who decide that financially it is better to provide such a poor service and risk reputational damage than to offer a good service and get lower profits? Whoever it is should hold their heads in shame.

I live in central London so less than 1 hour from their depot in Whitechapel so not hundreds of miles away

The business that I own dumped eCourier a few years ago in favour of Addison Lee for courier deliveries as the service when downhill in a major way. Perhaps BA need to do this also as being a Gold card holder I am seriously not being looked after!

Excellent customer service and communication. The online tracker makes it easy to follow delivery times etc.

Awful service. Luckily we had air tags in so could see luggahe was stuck at Blaydon and didn’t move for two days.. BA and Swissport were hopeless and could only confirm it had gone to the courier… we could see that! Finally managed to contact ecourier to discover they hadn’t been able to recognise the postcode as it had been input with a zero rather than letter O. Why on earth someone there didnt have the common sense to follow that up I don’t know. UK post codes follow a familiar format after all. Perhaps if I hadn’t rung it would have just been left forever. As it is, it’s 3 days since we landed and still no luggage. Meds and other important items in there. Come on ecourier- get your act together!

Update- luggage finally received crushed and minus a few hundred pounds worth of clothing. Submitted a claim but still waiting to hear back…

On Wednesday the 7th of august I was told my bags would arrive from Inverness to Fort William the following day at 11. Seeing as my bags did not arrive at that time and I did not receive any kind of update I then had to call to request one, I was then told that the address provided was to far away for my bags to be sent out on Thursday the 8th of august and that they would be sending it out tomorrow (Friday the 9th) by 11.eCourier air hasn't been answering their helpline and once they do their staff have not been helpful at all. I was told my bags were sent to another depot and through another courier company. I was not informed about my bags being sent through this company, my tracking information was not updated with this change either. My tracking information has said that my bags have been in Inverness this whole time. I have not been able to reconnect with anyone at the help centre to get a clear picture about where my bags actually are and when I can get them back.