I made the move for ethical reasons but was able to halve my phone bill. Transition to the new SIM and transfer of my phone number was very quick and seamless. I’ve shared your link with friends, fami... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a wonderful patient and clever real human being. I was helped throughout the process of finding an error in my SIM card with gentle and kind patience. I am feeling grateful, which is strange beca... See more
Company replied
Extremely easy to order & start using. Called customer service to ask a few questions. They were really helpful & friendly. Just using as a backup SIM at the moment while I check out reception but wi... See more
Company replied
Very easy to switch to Ecotalk and moving to an eSIM for the first time went smoothly. As I signed up on a Friday afternoon my old number wasn’t switched over until the following Monday but the websit... See more
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Company details
Written by the company
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Contact info
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, United Kingdom
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Easy to join, easy to deal with
I found switching to Ecotalk very straightforward and it saved me a lot on my mobile bill. When I decided to switch plans, I called them up and it was sorted in two minutes, which is excellent customer service.
28 May 2026
Unprompted review
Reply from Ecotalk
Thank you so much for your lovely review! We’re delighted to hear that switching to Ecotalk was straightforward and that our team could help you quickly when changing plans. Providing simple, friendly customer service is really important to us, so it’s great to know we delivered for you. Thanks again for choosing Ecotalk and for supporting a greener future with us!
New customer
I have only just switched to ecotalk. I had some initial queries which I couldn't resolve. I rang the help line expecting a long wait and various layers trying to get me to resolve the problem on line without speaking to a human being. To my surprise none of that happened I was put through to a real person quite quickly without any annoying screening. They were friendly and helpful and resolved my problem quickly and efficiently.
28 May 2026
Unprompted review
Reply from Ecotalk
Hi Jennifer, thank you for your lovely review and welcome to Ecotalk! We’re so pleased to hear that your experience with our customer service team was a positive one. We understand how frustrating long wait times and automated systems can be, so it’s great to know we were able to connect you with someone quickly and resolve your queries efficiently. Your feedback really means a lot to us, thanks for choosing Ecotalk!
Quick, friendly and helpful service
After a very short time on hold I was put through to a call handler who was polite, efficient, friendly and was able to resolve my issue quickly and simply. Much better than any other network I've used, and so much nicer than clicking through a website.
26 May 2026
Unprompted review
Reply from Ecotalk
Hi Edro, thank you so much for your kind review! We’re really pleased to hear that you found our service quick, friendly, and helpful. It’s great to know the team was able to resolve your issue quickly and make the process simple for you. Thanks for being with us!
I moved to Ecotalk on ethical grounds…
I moved to Ecotalk on ethical grounds and turns up that, bonus, I cannot fault the service, especially the customer service. There is always a friendly human to reply to a text or answer the phone who will sort your query quickly and efficiently. I cannot recommend highly enough.
27 May 2026
Unprompted review
Reply from Ecotalk
Thank you so much for your kind words and for choosing Ecotalk on ethical grounds. We’re delighted to hear that the service, especially our customer support team, has lived up to expectations too! We believe great customer service should always feel personal, friendly and efficient, so your feedback means a lot to us. Thanks again for your recommendation and for supporting a mobile network that helps protect nature! 💚
Excellent 🙌
Very smooth transition from previous network with the same number. Completed by midday the following day. Great support from Customer Service. With my new deal I am getting more for less money, better network coverage and helping wildlife. 💚
27 May 2026
Unprompted review
Reply from Ecotalk
Thank you Karen for this wonderful review! We are pleased that your switch went smoothly and that our customer service team were able to help. It's great to hear that your enjoying savings, good coverage and that you appreciate the positive impact that your switch will make. Thanks again!
I love the coverage I get and I love…
I love the coverage I get and I love that my moneys going to an amazing cause
30 April 2026
Reply from Ecotalk
Thank you Anastasia for taking the time to share this! We are happy to hear that you are getting great coverage and that you value the difference you make by joining! Thanks!
I switched six months ago...
I switched six months ago, back in December. I experienced no issues at all with the switchover, and I’ve not had any network problems either so I’m pleased I switched and I’m happy that some of my money goes to helping support nature projects! Originally I saw an advert on Facebook and didn't think it looked particularly promising. It is a small network in comparison to their more mainstream competitors so it felt a bit like a gamble but my contract was due to be renewed and I wanted stronger signal in my area. Ecotalk piggyback off EE so I assumed it would be fine - and it is. Great! As long as Ecotalk continue to follow their ethics and continue to support nature, and they maintain their partnership with EE I'll remain a customer of theirs. Very pleased so far.
26 May 2026
Unprompted review
Reply from Ecotalk
Thank you for taking the time to share such a thoughtful review. We’re so pleased to hear your switch to ecotalk was smooth and that you’ve been enjoying reliable coverage since joining us. It’s especially lovely to hear that our environmental mission was part of what inspired you to make the move. We’re proud to support nature projects through every customer connection, and we’re grateful to have you with us. Thanks again 💚
A green product at the lowest price with excellent customer service
I was skeptical about the low price as it was half of what I paid my previous provider but as it was endorsed by national treasure Chris Packham, I decided to give it a go. Best decision I’ve made in a long while! Excellent customer service, easy switch, great product at the lowest price. But best of all, it’s green! 💚💚💚
26 May 2026
Unprompted review
Reply from Ecotalk
Thank you for this amazing feedback! We’re thrilled that making the switch to ecotalk turned out to be such a positive experience. Great value, reliable service and excellent customer care are all hugely important to us and we love that our commitment to supporting nature made the difference too. We’ll also happily take the Chris Packham endorsement as a compliment! Thanks again for joining ecotalk and for helping us make mobile a little greener. 💚
Easy set up with an E-SIM
Easy set up with an E-SIM. £22 for unlimited everything- what’s not to like. Add to that the fact that I am contributing to re-wilding and the wider environment.
12 May 2026
Unprompted review
Reply from Ecotalk
Thank you for your review! We’re so pleased to hear your eSIM setup was quick and easy, and that you’re enjoying unlimited everything at great value. Knowing that our customers appreciate both the service and the positive environmental impact behind Ecotalk means a great deal to us. Thanks for supporting rewilding and helping nature with every bill. 💚
Real humans doing really good things with a good service
Paying for a good service knowing that some of the money is going to help wildlife?! This is the dream! I am ready for Eco-WiFi, Eco-food-co-ops, Eco-energy, Eco-social media 🤞 So much power in our wallets. And it’s a great service too! When I had set up issues I even got to speak to a real human being!
24 May 2026
Unprompted review
Reply from Ecotalk
Hi Franziska,
Thank you for such a lovely review. We love your vision for more environmentally focused services, and we’re proud to be part of a movement where everyday choices can make a positive impact. It’s also fantastic to hear our team could help you personally during setup!
Thanks for being with us!
Friendly, efficient service
Helpful staff, understood what was needed and sorted it out
22 May 2026
Unprompted review
Reply from Ecotalk
Hi Sarah,
Thank you for taking the time to leave a review. We’re so pleased everything was resolved smoothly and that our team could provide the support you needed. Your feedback means a lot to us.
Thanks for being with us!
I've been with Ecotalk for 2 years now…
I've been with Ecotalk for 2 years now and my overall experience has been great. I've travelled abroad a few times, which I had been worried about, but it worked flawlessly. I've had a connection issue once and they sorted it out in no time (sent an email in the evening next morning it was done), so their customer service is brilliant, as well - fast and kind. And I'm supporting environmental projects by being their customer. What more could you want?
22 May 2026
Unprompted review
Reply from Ecotalk
Hi Eva, Thank you for your continued support over the past two years. It’s wonderful to hear that your travels went smoothly and that our team could quickly resolve the issue you experienced. We truly appreciate your kind words and are delighted that choosing us also helps support environmental initiatives that matter to you.
Thanks again for being with Ecotalk!
I love Eco talk
I love Eco talk, not only because I’m taking away profit from the big fat greedy corporations who horde it all, but I’m helping, I’m helping the environment, I’m helping nature and most of all I’m helping me do a little good in these dark times… 5* and nothing but love ☮️🧡
Oh and a brilliant telephone service, good coverage through o2, no problems at all, they switched it all for me, easy service with no hassle..
29 January 2026
Unprompted review
Reply from Ecotalk
Hi Andy, thank you for your 5* review! We’re delighted to hear that you value both the positive environmental impact of the service and the reliable coverage and customer experience we aim to provide. It’s great to know that your switch to Ecotalk was straightforward and hassle-free, and that the service has been working well for you. We truly appreciate you taking the time to share your experience. Welcome to Ecotalk!😊🍃
Great customer service
I am finding Ecotalk a reliable and affordable network with good coverage and excellent customer service. I have contacted them a couple of times to upgrade or add data. Each time they have been efficient and it has been completely hassle free. Today, Yasmin, was super helpful and my data was added and my contract amended in a couple of minutes.
It is the easiest mobile service I have used by a mile. So uncomplicated, a breath of fresh air in a world where service is usually a faff online, a long hold in the phone or a useless chatbot.
21 May 2026
Unprompted review
Reply from Ecotalk
Hi Jo, thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Yasmin was able to help quickly and make the process smooth and stress-free for you. Providing simple, friendly and efficient customer service is exactly what we aim for, so it’s wonderful to know that’s been your experience with Ecotalk. Thanks again for your support!😊🍃
It was easy to switch over to eco talk…
It was easy to switch over to eco talk and I've had much better signal than my previous provider. When I wanted to alter my plan it was easy to call the customer service team and it was done quickly.
21 May 2026
Unprompted review
Reply from Ecotalk
Hi Emily,
Thank you for your wonderful 5* review. We’re so pleased to hear the switch was smooth and that you’ve been enjoying improved coverage. It’s also great to know our team could help make updating your plan quick and straightforward.
Thanks for being with us!
Fast, friendly, efficient - and personal
I have been with Ecotalk for some years now. This morning I decided to upgrade my data package and phoned them. Within a few moments I was speaking to Yasmin who was delightful and very efficient. It was a simple process to do what I wanted and within five minutes it was all done. I love that they are so easy to contact and especially that you get straight through to a real person who actually listens to you! Quite a rarity these days. Thanks Ecotalk!
21 May 2026
Unprompted review
Reply from Ecotalk
Hi there,
Thank you so much for your continued support over the years and such a lovely review!
We’re delighted to hear you had such a positive experience with Yasmin and that everything was sorted quickly and smoothly for you.
Thanks for being with Ecotalk!
Great customer service helping me set…
Great customer service helping me set up a credit limit so I could use the SIM overseas. It would have been nice to be able to do this myself directly through my account, but my email was replied to quickly and sorted with minimal effort from me. Would definitely recommend the network, especially with the focus on nature conservation.
20 May 2026
Unprompted review
Reply from Ecotalk
Hi Ben,
Thank you for the 5* review!
We’re really pleased our team could help get everything arranged quickly and smoothly for your travels. We also appreciate your feedback about account features — comments like yours help us to continue improving our service.
Thanks for being with us!
Reply from Ecotalk
Hi Lisa,
Thanks for your 5* review! We’re delighted to hear you found the service efficient and easy to deal with. Our team always aims to provide helpful and patient support, so your comments are greatly appreciated.
Thanks for being with us!
So far so great
So far so great! I made a mistake during my application, so emailed that evening to try to get it sorted. I had a reply by 9.30am the next day and everything was already sorted for me. Top marks!
20 May 2026
Unprompted review
Reply from Ecotalk
Hi Zane,
Thank you for your fantastic feedback.
We’re so pleased we could get everything sorted quickly and make the process as smooth as possible for you. Our team always aims to provide efficient and helpful support, so it’s wonderful to hear that reflected in your experience. We really appreciate your support!
Thanks for being with us!
Quick answer on the phone
Quick answer on the phone, and the operator patiently answered my questions/clarified some questions I had.
19 May 2026
Unprompted review
Reply from Ecotalk
Hi Simon,
Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team and felt well supported throughout your call.
Thanks for being with us!
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