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EconomyBookings Reviews 

152,044
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 29,225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very simple to navigate, making it exceptionally easy to compare rates and secure a vehicle. People consistently appreciate the highly competitive prices, clear instructions, and smooth booking steps when planning their trips. However, some reviewers were not happy with unexpected extra costs, insurance limitations, and restrictions regarding vehicle mileage. A few other people also felt that customer service and support response times could be significantly improved during issues. Consumers noted that handling modifications or sorting out deposits sometimes required extra effort and patience.

What people talk about most

Booking process

Consumers find the booking process to be smooth, highlighting how easy it is to find the right car, maneuver... See more

User experience

People report positive experiences with user_experience, highlighting a clear, simple online booking process... See more

Price

Customers had positive experiences with price, often highlighting the lowest rates and competitive options... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise efficient... See more

Website

Reviewers highlight positive aspects of website, consistently praising the platform for being easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Reasonable value for money, staff were helpful, they spoke English which was also helpful. You do have to get a shuttle to an offsite location but it is less than 5mins drive away so not a problem. Sh... See more

Company replied

Rated 4 out of 5 stars

Easy to book But the cancellation terms have to be read carefully as the amount may not be refunded directly back to the original payment method and instead it is saved as credit balance for future b... See more

Company replied

Rated 4 out of 5 stars

Friendly staff and quick service once at the site, but would have been helpful to know where the site actually is so you could go directly there if not arriving by plane.

Company replied

Rated 4 out of 5 stars

Easy to follow rental site and pricing. Good price and full coverage. Very happy overall.

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service

About EconomyBookings

Written by the company

Book Your Next Car Rental
with EconomyBookings

EconomyBookings.com EconomyBookings is a global online car rental comparison platform, founded in 2008 and trusted by over 4 million customers worldwide. The platform helps travelers find and book affordable rental deals from over 800 car rental suppliers, including major brands like Sixt, Hertz, Avis, Dollar, Budget, and Enterprise, as well as trusted mid-range and local providers across more than 20,000 locations in 150 countries. As a car rental broker, EconomyBookings lets customers search, compare, and book vehicles directly through the platform, with reservations fulfilled by the rental companies themselves. This model allows travelers to access a wide range of options, from compact city cars to spacious SUVs and minivans, review transparent pricing with a full cost breakdown before booking, making it easy to find the best value for any trip. EconomyBookings offers free cancellation up to 48 hours before pickup on eligible bookings, giving travelers flexibility to adjust their plans without penalty. The platform also provides 24/7 multilingual customer support to assist at every stage of the rental process, from booking through vehicle return. The platform's commitment to service quality has been recognized with multiple industry awards. EconomyBookings earned the prestigious Magellan Awards Gold Winner distinction in both 2023 and 2024. The company has also consistently achieved the Feefo Platinum Trusted Service Award from 2022 through 2026, a recognition reserved for businesses that maintain three consecutive years of Gold Trusted Service status based on verified customer feedback - reflecting sustained excellence in customer satisfaction. EconomyBookings is available in multiple languages and partners with leading travel metasearch engines such as Skyscanner, Kayak, and Autorentals, making its inventory accessible to millions of travelers worldwide. Whether booking for business, family holidays, or one-way trips, EconomyBookings is committed to making car rental straightforward, transparent, and stress-free.

We Make Car Rentals Easy and Cheap for You

Written by the company

Your Opportunity to Save
Thanks to established relationships with a wide range of rental companies, we provide access to competitive rates, allowing you to make cost-effective rentals. Explore the road with confidence knowing you've secured a great deal.
Where Booking Meets Simplicity
Our website is designed for easy navigation, enabling you to effortlessly choose, compare, and book a car anywhere in the world. Efficient search tools and an intuitive interface make the rental process straightforward and enjoyable. Enjoy the journey from the very beginning.
Experience You Can Rely On
Our long-standing presence in the car rental industry signifies not just reliability but a commitment to delivering exceptional service. By choosing us, you ensure not only a car but also an experience you can rely on.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152K reviews

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4.4

All reviews

(152,044)

37,366 reviews in the last 12 months

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Rated 4 out of 5 stars

Gave me an overview of all the car…

Gave me an overview of all the car rental places.

12 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Mark,

An overview of all the car rental places can make the comparison a lot easier — thanks for flagging that. Glad it was the bit that helped, and thanks for leaving a note. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Easy to book

Easy to book, great deals.

12 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Hayden,

Nice of you to leave a note — easy to book and great deals is a pretty good combo to read. Glad that was the part that stood out, and thanks for taking the time to share it. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

Economy bookings is working with a scam…

Economy bookings is working with a scam rental company called FLEXTOGO in Manchester City airport! Economy bookings send me a 4 pages email confirming my booking price if about £65 with no explicit warning of £180/fine for traffic fines. It end up changing me additional £900 for 3 days use of a small vehicle. I strongly believe FLEXTOGO have built in video to trace where the cars goes and then they ho along to invite the local authorities involved to issue as much fines as possible to charge you £180/fines hidden in their links beyond the 4 pages of A4 confirmation. I book the car for 3 days and I use less than 30 kilometres in Manchester City for 2 days and more than 400 km in Liverpool, York and Leeds . But miraculously, I got 5 fines 100% in less than 10 % of my driving distance and 3 parking fines is proven 100% wrong issues by a private car park company in Manchester where AC Manchester Salford Marriott and Ibis share the parking spaces. I will start a police report and investigation on this scam company who probably had collaborated with many local companies to cheat renter’s management fees. Even after I show them proof that the parking fines was wrongly issued because I have parking receipts from the hotel, but they simply deny my proof by saying I should ask who issued the wrong fines to compensate me my losses to FLEXTOGO.

14 July 2026
EconomyBookings logo

Reply from EconomyBookings

Hi there,

£900 on a £65 booking at Manchester City airport is a serious jump, and the five fines you mention — especially the parking ones you say were tied to the Marriott/Ibis shared spaces — would be hard to accept. Charges for traffic or parking penalties are usually handled by the supplier under their own rental terms, and they often pass through the authority amount plus an admin fee if the terms allow it. Those charges should still be shown clearly enough to review.

EconomyBookings is a legitimate booking platform, but this kind of bill still needs checking against the booking record and FLEXTOGO’s paperwork.

If this still needs sorting, reach out to community@bookinggroup.com with your booking number, the £65 confirmation, the £900 breakdown, and the parking receipts or fine notices. The team can review what was disclosed and what was actually charged.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

I was charged double for the same…

I was charged double for the same transaction. One charge went thru my credit card and web page stated payment didn’t go thru so then I entered my debit card and that one went thru creating a receipt however both card got charged the same amount. I called customer service and I was told I was going to be called back and it’s been a week and I haven’t received a response.

5 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Roxana,

Two charges for the same booking — first on your credit card, then again when the page said payment hadn’t gone through and you entered your debit card — is a frustrating one to have to chase, especially after waiting a week for a call back. When a payment screen fails but a card is still charged, it can leave one transaction as a pending or settled charge and the other as the completed booking payment. If both have gone through, the team needs to match them against the booking and payment logs.

If this is still unresolved, reach out to community@bookinggroup.com with your booking number, the last 4 digits of both cards, and screenshots or receipts from the two charges.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Automatic response and very informative about what rental I was renting.

12 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Sheryl,

An automatic response that was informative about the rental is a lovely thing to hear about. Glad it made the booking easy to use, and thanks for taking the time to note it. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

Simple process

Simple process, self-explanatory

12 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Jane,

A simple process that felt self-explanatory is lovely feedback to get — thanks for sharing it. It’s good to know the booking was easy to follow from your side. Wherever the next trip takes you, hope it stays just as clear.

Lisa Whitmore
Community Relations

Rated 1 out of 5 stars

I used a promo code

I used a promo code, and despite the fact it gave me a confirmation to use the code and applied to the final price, I did not get any discount!
Interestingly, the invoice also did not include it, which is pretty strange!

6 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Mo,

A promo code showing as accepted and then not appearing on the invoice is a fair thing to question. If the discount didn’t carry through to the final booking record, it usually means the code wasn’t applied in the way the booking terms required, even if the first screen looked promising.

If you’d like this checked properly, do send the booking number and the promo code used through the Help Center. The team can compare the confirmation, the final price, and the invoice side by side.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Amazing

Very good experience

12 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Jalal Sliwa,

Lovely to hear it was a very good experience, and thanks for taking a moment to say so. That kind of simple, all-round smooth trip is always nice to read about. Wherever the next one takes you, hope it goes just as easily.

Lisa Whitmore
Community Relations

Rated 4 out of 5 stars

Happy

This was easy!!! Super impressed

11 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Lorne,

Easy is a lovely word to see attached to a booking — thanks for taking the time to share it, and glad it left you super impressed. That kind of straightforward experience is always worth hearing about. Wherever the next trip takes you, hope it goes just as smoothly.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars
EconomyBookings logo

Reply from EconomyBookings

Hi Karl,

Nice of you to leave a note — glad the online booking was easy to use. Clear, straightforward reservations make all the difference before a trip. Wherever the next trip takes you, hope it goes just as smoothly.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Easy to Navigate / Great Prices

Easy to Navigate / Great Prices

It showed prices from many rental car companies, including secret vendors that had special pricing. Many of the prices were significantly lower than the major brands for the same car.

11 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hello,

Comparing prices across the different rental companies clearly paid off, especially with those special rates coming in lower than the major brands for the same car. Thanks for taking the time to share that — it’s useful to hear the search made the savings easy to spot. Hope the next trip brings the same sort of tidy result.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Nice and easy

easy to follow and use the buttons on my desk top.
Plus you could check what you'd done a couple of times before paying!!

11 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Catherine,

A desktop-friendly booking with clear buttons and the chance to check things through a couple of times before paying is very decent feedback to hear. Thanks for taking the time to leave it — that kind of practical detail is exactly what makes a difference. Wherever the next trip takes you, hope it all stays just as straightforward.

Lisa Whitmore
Community Relations

Rated 4 out of 5 stars

Like price and option

11 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Ingimar,

Glad the price and option worked for you — that’s a neat, straightforward bit of feedback to read. Thanks for taking the time to share it, and wherever the next trip takes you, I hope it’s just as easy.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Easy

Easy, simple process. I would certainly use this site again.

11 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Ellis,

A process that's easy enough to call “easy, simple” is lovely to hear about — thanks for taking the time to say so. Glad it felt straightforward, and that you'd be happy to use the site again. Wherever the next booking takes you, hope it goes just as smoothly.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

easy to navigate

Easy to navigate.

11 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Estelita,

Nice of you to leave a note — “easy to navigate” is a lovely clear way to put it, and it’s good to hear the booking stayed simple on your side. Wherever the next trip takes you, hope it feels just as straightforward.

Lisa Whitmore
Community Relations

Rated 1 out of 5 stars

I arranged car rental with…

I arranged car rental with EconomyBookings and the rental company didn’t rent the car for me because my internal driver license was short by 8 hrs. I have tried to contact the EconomyBookings from the airport but I couldn’t get anybody to make a small change for me. They took my money for the deposit and after that they are not responding to my emails at all. I couldn’t get anyone when i needed their help or after. I do not recommend this company. Yes they have attractive prices but if something happens you’re on your own. It’s a horrible business.

5 July 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello, Sylwia,

Being turned away because your licence was 8 hours short of the supplier’s minimum, then not getting a reply when you tried to sort it from the airport, is a very hard result. The desk usually has to check the driver’s documents exactly against the booking conditions, and even a small shortfall can be enough for them to refuse the car. If a deposit was taken, that’s normally a separate pre-authorisation hold and is released on the supplier’s and bank’s own timeline. If you’d like the case reviewed against the booking terms, do get in touch through the Help Center on the website with your booking number and the airport details.

Lisa Whitmore
Community Relations

Rated 1 out of 5 stars

False cancellation policy

I was charged £20 to cancel and no refund to credit card

11 August 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello, Domi Cooke,

A £20 cancellation charge with no refund to your credit card is a frustrating outcome, especially if you were expecting the booking money back. Cancellation terms vary by rate, and some bookings carry a fee or a non-refundable element, so only the amount covered by the booking conditions is returned to the original card. If the charge doesn’t match the terms you were shown, it needs checking against the reservation details. If you’d like the case looked at against the booking terms, do reach out to our support team through the Help Center on the website — they can review the £20 charge and whether anything should have gone back to the card.

Lisa Whitmore
Community Relations

Rated 1 out of 5 stars

DO NOT RENT FROM HERE

DO NOT RENT FROM HERE - Flight was delayed, rental counter would be closed by the time we arrived so I called and spoke with the employee who assured me a full refund would be issued because he did not want to wait for us. Economy bookings refused the refund claiming "Section 9.1 of our Terms & Conditions, it is the customer's responsibility to provide the correct flight information...."

31 July 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello, Alisha,

A delayed flight, a closed counter by the time you arrived, and being told at the desk that a full refund would be issued is a rough sequence to then have turned down. Section 9.1 is usually the bit that covers missing or outdated flight details, and bookings missed at pickup can be treated as a no-show even when the delay itself wasn’t your fault. It’s a requirement that exists for practical reasons, but that doesn’t make it any easier in this sort of case. If this is still unresolved, do drop a line to community@bookinggroup.com with your booking number, the flight delay confirmation, and anything you have in writing about the refund promise. The team there can look into the specifics properly.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Great experience

Great experience

11 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Abdul,

Nice of you to leave a note — “great experience” is a lovely simple way to put it. Thanks for coming back to say so, and glad it all left the right impression.

Wherever the next trip takes you, hope it goes just as smoothly.

Lisa Whitmore
Community Relations

Rated 4 out of 5 stars

Easy way to find best deal

Easy to use, straight forward. Several car agencys in one platform, easy to get best deal.
Used it many times in different countries, and will use it again

11 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Peter,

Glad the one-platform setup made comparing several car agencies feel straightforward — finding the best deal is the part that counts. Thanks for coming back to say you’ve used it many times in different countries; that’s exactly the kind of note we’re grateful to receive. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

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