Eclipse Cycling Reviews 204

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Paid for 5 jerseys from PurpleMoon (sister company), but only received 4. They no longer respond to my emails. Unacceptable. Avoid.

Rated 3 out of 5 stars

While Eclipse offers a full kit with custom designs less expensive than anyone else, it is also quite cheap. I am not impressed by the ink quality especially. The reds all turned out orange... See more

Rated 1 out of 5 stars

2 months to deliver, the top is far too small, either the sizing's wrong, or every other jersey I've bought it wrong. A 30% refund is a nice offer if I send it back to China, (which is going to... See more

Rated 1 out of 5 stars

I ordered 2 cycling jersey of the same design but was sent 1 and another completely different jersey. No attempt to make amends has occurred they simply dont understand that they made mistake and... See more

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2.3

Poor

TrustScore 2.5 out of 5

204 reviews

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Rated 4 out of 5 stars

Good value and efficient service

The company was easy to communicate with and made the design process easy. We are happy with the jersey quality so far. Would make more purchase in the future. Only negative thing would be the delivery time of over one month from purchase, but that is not a big problem.

12 November 2012
Unprompted review
Rated 4 out of 5 stars

Good value for the money

I've completed two purchases for custom jerseys and shorts.

The jerseys are thinner than my my $60 cycling jerseys, but still servicable. The artwork is great. Two critical comments: 1) The zipper is very small and does not appear that it will stand up to rough treatment. It is also on the opposite side from what I am used to. 2) It took a long time (about a month) for my jersey to arrive. That said I am satisfied considering I paid less than $30 including shipping for a custom jersey.

11 November 2012
Unprompted review
Rated 5 out of 5 stars

easy, quick, great quality for price

Very pleased with everything Max and eclipse have done for us. Between myself and friends, we ordered 100's of custom kits (for century rides and other fun bike outings) and are very happy with the product and services.
For the price, you cant go wrong!

11 November 2012
Unprompted review
Rated 4 out of 5 stars

Easy to work with!

Great staff. Max is a great manager and eager to please! I wish their web site was a bit easier to use, but the people make up for it. Materials received are of high quality.

11 November 2012
Unprompted review
Rated 4 out of 5 stars

Would use again.

For the price, you can't really beat it. Sizes seem to run a little small so order 1 size bigger then typically get. They worked with me to get design exactly how I wanted and like what I received.

It takes a while to make once ordered but again, for what you pay, order early and get a good product.

11 November 2012
Unprompted review
Rated 5 out of 5 stars

Great quality at a great price.

Its realy fantastic to be able to design a one off cycling kit. Excelent help and design ideas and fast turnaround. Jersey size was just right and the price is great. I will be designing another one soon.

11 November 2012
Unprompted review
Rated 4 out of 5 stars

Great jerseys - lots of compliments

I was looking for cycling kit that wasn't the usual and came across Eclipse Cycling. The price was really good and the jerseys have gotten many compliments from other cyclists. Comfortable fit, decent turnaround time for custom work. Highly recommended

11 November 2012
Unprompted review
Rated 5 out of 5 stars

Outstanding, highly recommend!

This was the first time that I have had any custom made cycling gear. Without wanting to order minimum amounts or pay high surcharges for designs or "one offs", I found the Eclipse website. The designs, communications and quality of the final product was outstanding. My only issue was with the sizing, perhaps I wasn't as BIG as I thought, however still very comfortable to wear! Normally when you see something that is "too good to be true" you think, "well I'm going to get ripped off, but at least I haven't paid a fourtune for it". However this was the opposite to what I experienced with Eclipse and since purchasing my riding kit I have told all my friends and the people I ride with. I am hoping to do a lot me business with Max and the team at Eclipse....Thanks guys!

11 November 2012
Unprompted review
Rated 5 out of 5 stars

Fits well and comfortable

the sizing chart worked and the clothing fits well and is comfortable only problem first ride crashed and put small hole in knicks great! so have to order more

11 November 2012
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

After I purchased a pair of Castelli Bibs, the owner called me to make sure that I was ordering the right size as Castelli's were cut very small. I had never had that kind of service from any internet retailer.

11 November 2012
Unprompted review
Rated 4 out of 5 stars

great job!

We, the group who, order the cycling jerseys were very happy with design, workmanship, and service. Our only critique if we have one is your sizing is a bit out. I normally take a large and your sizing suggested I needed a XXL which is slightly large for me.
I will try and send a picture of myself and one other person for your records and dispaly.
best
jerry

10 November 2012
Unprompted review
Rated 1 out of 5 stars

Decent product BAD SIZES NO customer service

My company recently started a cycling club designed a jersey and found Eclips Cycling as a great cost to order jerseys. We ordered jerseys and naturally we were excited! When we looked at the company reviews we saw plenty of remarks about the product and material that were positive and when I got mine that was true. One thing I saw in the reviews was that the jerseys ran small so since I like a loose firing jersey I ordered a 4x I am tall and have a large chest and arms. When I got it I was very suprised that what I received was a 1x per the tag and someone took it upon themselves to use a blue ballpoint pen to hand write 4x on the tag. Needless to say I could not even use the jersey as it did NOT fit! I paid extra, $10 to be exact, for the 4XL. I went to the company website clicked on contact us link and let the company know of the issue. No one has responded. I gave it a month and resent my concern to the company and several months later still no reply. So all in all I paid quite a bit for a jersey I was VERY EXCITED TO GET and can not use. I feel as if there is little I can do at this point since the company is overseas (China I believe) there is no contact number to call and no one emails back on how to rectify the issue and I am not willing to pay to ship it back (original shipping was $10 to have it sent to me in the USA) the product was good but for me unusable due to improper sizing. I spoke to my cycling team they all agreed the sizing was very small running. Needless to say we are not ordering the remaining team jerseys from this company.

10 November 2012
Unprompted review
Rated 2 out of 5 stars

Rubbish customer service and after sales

All I wanted was to order some more jerseys in different sizes using my own design that I had used previously with Eclipse. They had no idea what I was talking about and just kept sending some automated response about infringing copyright.

Good product, terrible customer service. I'll be looking else wear

10 November 2012
Unprompted review
Rated 5 out of 5 stars

HAPPY

I'm really happy with my jersey and the short. Everything is the way I ask. Good quality. For sure I'll recommend you guys.
Thanks.

10 November 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service and production

Great price and service for a custom-designed jersey and pair of bib shorts. I really like the pad in the shorts, and the colors were very vivid.

I only have two concerns:

1. The zipper pull and base are plastic. So far, it has held up, and I hope it will continue to do so.
2. Material of the shorts is very thin. I realize that the function of the shorts may require slightly different spandex, but the color saturation was not as deep and the material is a bit thin and could be considered a bit more revealing than acceptable to some.

Until the material of the shorts is made thicker, I will make sure that I do not use red or white--or any other potentially see-through color--in specific areas of the shorts. Strong recommendation to anyone considering a lighter color on their backside!

Otherwise, the price, speed of service, and overall quality of the workmanship is exemplary. I expect to order more kits soon!

10 November 2012
Unprompted review
Rated 5 out of 5 stars

Co-operative Funeralcare outfits catch the eye.

Hi all, we ordered six outfits for our Great North Bike Ride charity, after a couple of returned emails either way, we settled on our custom designed costumes. Very nice they were too. As we were sponsored by Co-operative Funeralcare, we selected their colours and we were most impressed by the quality of the goods and also the colour match.
We are cycling Lands End to John O'Groats next September and will be looking to get new outfits for then.

Great gear, can't wait for next years efforts.

10 November 2012
Unprompted review

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