Ordered and paid for items in stock , 4 bar stools and 2 lamps delivery came , no lamps , contacted team , waited long time for reply then received a reply telling me they never arrived because they w... See more
Company replied
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See what reviewers are saying
I ordered a very large mirror from Eclectic Niche but unfortunately it came damaged. After I had emailed customer services pictures of the damage, a new one was promptly ordered, and although I'd e... See more
Having read a number of poor reviews on the length of time for products to arrive I rang the company to check out whether item I required was in stock. Excellent, polite customer service. Product ar... See more
Poor service, ordered a product which upon delivery was the incorrect product. The correct product is out of stock. We were told we would not get the refund unless we send back the product in its orig... See more
Company replied
Company details
- Fitted Furniture Supplier
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Lighting Store
- Upholstery Shop
Written by the company
Eclectic Niche Ltd is the online destination for curated unique interiors that inspire. Our mission is to create an online destination that reinvents the experience of our customers either shopping for Luxury goods or needing a personalized Design service. Explore luxury furniture and designer home décor from top brands. We strive to provide a unique range of home furnishings with comfort, practicality and uniqueness at the helm of our selection process. Our bespoke interior design service is tailored to our client’s needs, providing detail driven luxury interiors that perfectly suits the client's context honing on our unique service founded on timeless style; whether it be complete home refurbishment or home refresh, we look forward to helping you create the home you’ve always wanted. Timeless interiors that stand the test of time…
Contact info
58, rm156ja, South Ockendon, United Kingdom
- info@eclectic-niche.com
- eclectic-niche.com
3.2
Average
63 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Paquin Mirrors set of 9
Having read a number of poor reviews on the length of time for products to arrive I rang the company to check out whether item I required was in stock. Excellent, polite customer service. Product arrived within 3 days as told by C.S. Very pleased with packaging, quality and price of item. Therefore my experience with Eclectic Niche is 5*. Thank you. Jean, Northumberland
16 February 2023
Unprompted review
Disgraceful customer service
Ordered and paid for items in stock , 4 bar stools and 2 lamps delivery came , no lamps , contacted team , waited long time for reply then received a reply telling me they never arrived because they were out of stock and not due in for another 3 months . Cancelled remaining order . Order number 2 ordered 4 dining chairs and 2 lamps plant and large bowl , once again plant not in stock after they took money , order came , 2 lamps need returning as damaged , I contacted twice via email over a week ago and still no reply . Disgusted in customer service from here
3 February 2023
Reply from Eclectic Niche
Hello Jane,
Thank you for your feedback. We respond to our customer emails within 1 working day of receipt. We responded to your initial complaint of not receiving the lamps ordered with the first order on the same day the email was received.
Information regarding stock levels is displayed on our website to help inform the customer before an order is placed. In your case the 2 items that we didn't have in stock were marked as "Available on Backorder", indicating that these items were not in stock.
With regards to your correspondence to us regarding the damaged lamps, we are yet to receive any notice of this. Please email us at info@eclectic-niche.com or chat with us online using our instant chat box and a member of our team will be of help.
Eclectic Niche
Update:
The damaged lamps have been retrieved, and replacements have been sent. If you require further assistance from us, please feel free to contact us.
Eclectic Niche
Order on the 16th Feb
Order on the 16th Feb, now 22nd and I’ve had 2 requests for ‘how was the product’ and the experience, but no communications about a delivery - so no actual product yet.
22 February 2023
Reply from Eclectic Niche
Hello Rachel,
We apologise for the insistent reminders requesting you review your purchase, as written by email we have taken the relevant steps to ensure this doesn't happen again.
We can confirm that your order arrived at your address within 5-7 working days of placing the order.
If you require further assistance, please feel free to contact us.
Regards,
Eclectic Niche
Not worth the hassle
Item arrived in really poor packaging, looked as though it had been unpacked and retaped at least twice judging by the different tape on it. The item was damaged as one of the legs didn't fit properly. Really annoying as the item had obviously been returned at least once for the same reason and seller hoped they'd get away with sending it out to someone else! That said, arranging the return was easy, they sent UPS out and refund within 2 weeks. But still a waste of my time when clearly the item was damaged on dispatch. I would not buy from this seller again.
17 January 2023
Reply from Eclectic Niche
Hello Kate,
We apologise for your shopping experience with us. The items that we despatch to our customers are quality checked and packaged neatly. As we had highlighted in our communication with you by email, we are currently looking into this. We pride our selves in providing excellent service to our customers.
We appreciate your feedback and do hope you shop with us next time.
Eclectic Niche
Long waiting time
Long waiting time,full delivery charge not included in order, I was contacted to pay after a week since order was placed.
3 February 2023
Reply from Eclectic Niche
Hello O.L,
We apologise for the delay you experienced with your order. All orders placed within the UK usually take 5-7working days to arrive with our customers.
International orders including orders in Ireland and Channel of Islands will accrue an additional delivery charge as was with your case, and will take longer to arrive. Please see our delivery information for more details.
All additional levied international delivery charges are communicated with our customers before delivery is processed, notifying our customers within 1 working day. We also have our online live chat box were you can request for a quotation.
We are constantly improving our service and we value your feedback. We do hope you shop with us next time.
Eclectic Niche
Great service .prompt delivery
12 January 2023
Reply from Eclectic Niche
Hello Brenda,
We appreciate your feedback. We do hope you shop with us next time.
Eclectic Niche
Great purchase
Happy with the product and a great price. Communication could have been better - an email to advise item had been dispatched or when it would arrive would be useful.
14 November 2022
Unprompted review
Reply from Eclectic Niche
Hello Angeline,
Thank you for your purchase. We value your feedback and are constantly working to improve our service. We do hope you shop with us next time.
Eclectic Niche
Long lead times not clear when ordering
I ordered a stag head from this company and 6 weeks went by and I heard nothing. I then contacted them by email and asked when my product was going to be despatched. Got an email from them saying they had contacted me previously which they hadn’t and said it would be 3 months before the product was in stock!! That would have been nearly 4 months in total from order date. Only positive was they refunded me very quickly but turnaround time and communication makes me not want to use them again.
20 August 2022
Reply from Eclectic Niche
Hello Beverley,
We apologise for the delay you experienced with your order. Majority of the items on our website are in stock with delivery lead times to our customers within 5-7 working days. A small majority are available on pre-order with estimated restock date displayed, the others not on display, we ensure our customers are notified within 1 working day. We also have our online live chat box were you can speak to a customer service agent to confirm stock availability.
We are constantly improving our service and we value your feedback.
Eclectic Niche
beautiful mirror at a good price
beautiful mirror at a good price
excellent customer service
30 August 2022
From time of ordering and receiving my…
From time of ordering and receiving my item it was less than a week. Communication was good.I would recommend this seller.
7 September 2022
Would never buy from Eclectic Niche again
I contacted RV Astley as one of my 6 month old bedside tables was faulty. They told me to raise the issue with Eclectic Niche who I bought the tables from so that EN could raise the issue to RV Astley and they would resolve it. I contacted Eclectic Niche twice in May and Never heard back. It’s now August and I doubt this will ever get resolved, or that I will ever hear back from Eclectic Niche. Absolutely appalling!
5 August 2022
Unprompted review
Reply from Eclectic Niche
Hello Catherine,
We are unsure of the order in question as this review isn't showing on Trustpilot as a verified purchase but an organic one. We respond to all our customers within 24h of receipt of there enquiries. Our team are looking into this to ascertain the order in question.
To speed things up, please can you send an email to us at info@eclectic-niche.com, quoting your order number. We however apologise for any inconvenience caused.
Regards,
Eclectic Niche Team
The products I ordered are perfect
The products I ordered are perfect. Quick delivery. I shall be using again very soon
2 August 2022
Love my items
ordered items, was waiting for long time but it’s here now and love the product , thank u
28 June 2022
Reply from Eclectic Niche
We appreciate for your feedback. Orders within the UK usually takes 5-7 working days to deliver. Orders placed outside the UK will take significantly longer as in your case. We do hope you shop with us in the future.
If you require further assistance, please email us at info@eclectic-niche.com .
Eclectic Niche
Excellent company
Excellent company, great prices and fast delivery to Ireland, I would recommend
27 May 2022
My issue was not handled as promised
My issue was not handled as promised. I s yet to receive the FULL refund of my monies. In addition, my follow up emails were ignored. I had a poor customer service experience and will dispute with my credit card company. As well as I’ve file a complaint with the CFPB & BBB.
24 May 2022
Reply from Eclectic Niche
We try as much as possible to ensure we resolve any issues our customers may have as swiftly as possible. In your case we had emailed you to confirm that a full refund was applied to your order and any charges you may have had would have been charged by your bank or exchange rate fluctuations, given that the order was placed from the USA.
You have not confirmed to us that you have contacted your bank regarding the refund difference of $29.40. We went further to attach a Stripe Statement of your transaction which shows that indeed the order was refunded in FULL from our end.
We respond to emails sent within 1 working day of receipt, you had emailed us on the 21st of May. We run a reduced service at the weekends.
We do hope you are able to resolve this issue, If you require further information from us, please let us know and we will be glad to help.
Eclectic Niche
very supportive
23 March 2022
Poor service
Poor service, ordered a product which upon delivery was the incorrect product. The correct product is out of stock. We were told we would not get the refund unless we send back the product in its original packaging. No phone number to contact company, only email which again very poor level of communication especially as products are meant to be high end.
27 February 2022
Reply from Eclectic Niche
We are sorry that you aren't happy with your experience with our company. We do aim to respond to our customers within 1 working day of receipt of there email. We encourage our customers to retain there packaging in the event that they are not entirely happy with there purchase. In your case the item was picked up within 3 working days of the wrong item been sent and had offered a voucher to compensate for the wrong shade of colour of the coffee table that was sent to you.
We do hope you shop with us next time.
Eclectic Niche
Dreadful experience
Ordered a chest of drawers which was delivered whilst I was away from home on a business trip. Opened package when I returned home to find item badly scratched. Submitted photographic evidence of damage which showed also that the original internal packaging was intact. Took at least four chasing emails and a series of interactions with the on-site chat team before I could get any kind of sensible engagement or response from Eclectic Niche.
When the response did come I was informed that because I didn't open the package within 48 hours of it being delivered I was not due a refund, replacement or repair. I'm clever, but not clever enough to remotely open a parcel delivered to my home.
The whole experience has left a bit of a sour taste. Receiving a damaged item is bad enough but to be repeatedly ignored when raising the issue was absolutely disgraceful. I have several chat transcripts where the company's representative promises a response and yet nothing was received until I chased very aggressively (which I hated doing but felt I had no choice).
In summary, I won't be using this company again. They treated me with absolute contempt throughout the process and now I'm left with a piece of furniture that I'm going to have to pay to have repaired.
2 February 2022
Unprompted review
Reply from Eclectic Niche
Hello Steve,
We are sorry about your experience with us. We usually deal with return queries within 2 working days in your case we responded to your query on the 5th working day with a final outcome on the 7th day. You had also chatted with our customer service agent via our chat box.
You confirmed with us by email that a family member had opened the packaged item and confirmed to you that the item was in good condition and had thrown away the box. On arrival home from your trip you then noticed a scratch on the chest of drawers.
All are items are quality checked before despatch except in the unfortunate incident damage occurs in transit of which we would offer a replacement or full refund.
We would not want to loose a valued customer like yourselves, we have sent you an email and look forward to hearing from you.
Eclectic Niche
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