Linenconnections Reviews 51

I was sent an entirely different design without my consent (supposedly due to the correct ones being out of stock, even though they were still listed on their website) and after over 6 weeks of trying to request a refund or a replacement with the correct cushions, I'm still waiting and stuck with these random cushions I have no desire to keep.

Do not buy from linen connections! The quality of their items are cheap. The robes I ordered were not the ones that arrived via delivery … I emailed to ask what happened and was told the items I ordered were out of stock which they failed to tell me or showcase on their website site! Email communications are appalling. Extremely difficult to obtain return and refund. The owner kept pushing me to consider exchange instead. Would never recommend buying from here.

Advertised kaftans as 100% silk Georgette fabric description on the label is 100% POLYESTER

These guys are dodgy as! Their products are of such a poor quality it’s laughable. Good luck getting a refund, all they do is keep sending you more emails with ever increasing discounts to try & get you to buy another of their inferior products, so they don’t have to refund your money. DO NOT BUY FROM LINEN CONNECTIONS!!!!!

Product did not match the order. Very poor quality, poor communication and a reluctance to refund.

Deceptive
Bad quality
Bad service
Can't leave review on their site

Just a terrible experience all round. Ordered a quilt only to wonder why didn't arrive- contacted the company to find out it was out of stock so I chose another one, only to find out that was also out of stock when I suggested they don't show products on their website that they don't have stock of I was ignored. Eventually a quilt arrived however not really the one we wanted but at least I got something.

I am more than happy with both the quality and super fast service I have received from this company. I placed an order after reading some less favourable reviews and was a little worried. I need not have been. The fabrics are beautiful - and after just one wash, very soft. The prints are lovely and the quality is excellent. I studied all the kimonos on both my own order and my mother's . The stitching is neat, tidy and well finished - inside and out. Some edges are even piped, which I did not expect.Packages arrived within only a couple days. When one of my orders was out of stock, they called to arrange an alternative. I would have no hesitation in ordering fora third time.

Ordered 2 dresses but recived one of the ones ordered and a different one without explanation. After reading the high number of reviews on poor service, I am not bothering to fix with customer service; rather I'll shop elsewhere. They are not the only Australian retail company that stocks Craftluxe brand, and not the cheapest.

This is a complete scam almost 2 months and still nothing has arrived

O stars. I placed an order online on 23rd October. I received a confirmation email from Linen Connections & verification from Australia Post that a shipping label was created, however the parcel has still not been received by Australia Post after 4 weeks. I have twice emailed asking for evidence that the order has been sent; requesting the order be sent; requesting a refund. Their only response is that they are having an issue with Australia Post. Seems more like a total scam.

The reviews/complaints show this is not a business who value their customers. I placed an order for a specific pattern of Kimono from this business, carefully choosing the design I wanted. However, they sent me a completely different pattern without advising me that the item I chose was out of stock.

It’s clear from other complaints that this is a recurring approach: if the pattern you want is “out of stock,” they send whatever they have and wait for YOU to contact THEM when it should be the opposite. Considering I am one of many who have had this same problem, this appears to be intentional and not a simple mistake.

Think carefully about supporting a business like this. Their website may look perfectly normal, but the complaints show this is not a business who value their customers.

I ordered a dress from this company. I paid £50 on 31/07/25 It has not arrived. It is now 30/10/25
I contacted Nameet after around a month and was told it was out of stock but they would send when back in stock.
I again asked for an update and was told to order something else. I explained I didn’t want anything else and requested a refund.
I was told they would refund and it would take around a week. They now say, they can only refund to the original payment method. The bank has changed my card. So far I have paid £50 for nothing. That in my opinion is Fraud!!!!
Very bad company. Don’t buy from them!

I ordered a kimono from Linen Connections. It is not light and flowing like the pictures. The material is stiff and coarse and it had a very unpleasant odour, due I imagine to the chemicals used in colouring. Colours ran severely and needed a couple of washes before this stopped. Terrible quality.

This company has the most appalling customer care. Having deliberately sent the wrong item (we sold out of X, so decided to send you Y!) - twice - they refused the cover the postage cost for me to return the item.
Garments are skimpily cut and didn't fit. Would not recommend

I had ordered 2 cushion covers.
The good thing: they arrived in a matter of days.
The bad thing: one if the covers is extremely cheap quality... the colours are much more faded than in the photo and the material is extremely flimsy.
I won't be buying from Linenconnections again !

I ordered the green monket quilt cover set for myself and was really impressed. The cotton feels breathable and light — ideal for warm Australian nights. The hand-print adds character without being too loud, and it washes really well too. Great balance of beauty and function. Sash helped me with quick shipping and ensured a 100% customer service.

I tried to write a Google review so more people wouldn't be caught out - this function seems to be disabled -I wonder why?
I bought a quilt from this company. When it eventually arrived, it was very poor quality, and not the colour in the picture (it was a tacky bright blue rather than the soft turquoise I wanted). When I emailed, Nameet tried to talk me out of my opinion, over several emails, then eventually agreed to refund if I send it back at my cost (not a small cost as I'm in NZ). He's now claiming the product hasn't arrived. Don't purchase from this company.
Update: after this review was received, I received a refund. I still would not recommend this store.

The quilt I received wasn't quite the colour I wanted so I contacted the company to discuss. The response was almost instant and the issue was promptly resolved. Sweta was fabulous - she suggested a number of alternatives which were the colour I wanted. Return postage was free and I received a discount on the replacement quilt. Great service!

I would like to change my recent review because although it took a while, linen connections contacted me and gave me a full refund amd I did not have to return the garment.