Excellent service from everyone at easyStorage, especially Kaiel and Gavin. We've been storing our furniture for a few years and they've always been helpful. When we got our furniture back, Kaiel and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Godfred, Jerry and Iuri were outstanding from start to finish. They worked seamlessly as a team, were incredibly efficient, and handled everything with real care and professionalism. Nothing was to... See more
Company replied
We recently moved from South London to Wiltshire. This was a big undertaking- from a five bedroom house. The process was amazingly smooth thanks to Gavin and his team. Utterly professional. It was... See more
Company replied
Just had all my stuff picked up from easy storage by Jerry, Gideon and Godfred and they were absolutely incredible. Such lovely people with fantastic customer service skills. They carefully and quickl... See more
Company replied
Company details
- Self-Storage Facility
- Drives and Storage Service
- Moving and Storage Service
- Moving Company
- Storage Facility
- Warehouse
Written by the company
easyStorage is the go-to brand for affordable, convenient storage across the UK. Part of the well-known “easy” family of brands, we make self-storage simple and cost-effective for everyone—whether you’re moving house, decluttering, or need long-term business storage. We offer a full range of flexible storage solutions: Mobile self-storage – We come to you, load your items, and store them securely without you ever needing to visit a storage unit. Drive-up self-storage – Access your own secure storage container whenever you need at one of our nationwide locations. By-the-box storage – Ideal for smaller loads, we collect, store, and return your boxes as needed. Our goal is to take the hassle out of storage and make it an affordable lifestyle choice. With transparent pricing, excellent customer service, and national coverage, easyStorage is the smart way to store.
Contact info
Unit 23, Uxbridge Trade Park, Cowley Mill Road, UB8 2DB, Uxbridge, United Kingdom
- 0800 061 4091
- info@easystorage.com
- easystorage.com
4.7
Excellent
6K reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my second time using…
This was my second time using easystorage. Rahim managed to book a next-day collection; Jesse and S turned up on time and were just as quick and efficient as before. They were all lovely and helpful - very happy to recommend them.
14 January 2026
Unprompted review
Reply from easyStorage
Hello Jo,
Thank you for your continued support and kind feedback! We’re delighted to hear Rahim was able to arrange a next-day collection and that Jesse and S delivered the same quick, efficient service you experienced before. It’s great to know the whole team were lovely and helpful. We really appreciate the recommendation.
Best wishes,
Tim & the EasyStorage team
Reply from easyStorage
Hi Sara,
Thank you for your review- we are glad to hear you had a great experience with us!
Best wishes,
Tim & the easyStorage team
Very convenient storage
I have used easyStorage to put some of my stuff into storage ahead of our house move in a few weeks. It has been a great experience and I would definitely recommend this company. Booking was easy and I got an early date for collection. The men who arrived - Barry & Darren (sorry, didn’t get the third man’s name) - were quick and efficient and moved my boxes in no time at all. I only regret that I haven’t sent more stuff to storage as a 35 square foot pod can take a lot of stuff!
12 January 2026
Unprompted review
Reply from easyStorage
Hello Laura,
Thank you for your wonderful feedback! We’re thrilled to hear that your experience with EasyStorage was smooth and efficient, from easy booking to collection. We’ll be sure to pass on your kind words to Barry, Darren, and the rest of the team. It’s great to know you found our pods so spacious — we’re always happy to help fit even more in!
Best wishes,
Tim & the EasyStorage team
They were brilliant,
They were brilliant,
They were very punctual,
Very professional,
Unbeatable on price and service,
Nothing was too much,
Highly recommend,
Will definitely use again,won't use anyone else.
👍
12 January 2026
Unprompted review
Reply from easyStorage
Hello Mohammed,
Thank you for such fantastic feedback! We’re delighted to hear you found the team punctual, professional, and unbeatable on both price and service. It’s great to know nothing was too much trouble, and we really appreciate your recommendation and loyalty. We look forward to helping you again in the future.
Best wishes,
Tim & the EasyStorage team
Very helpful
Very helpful, honest they handled my order with care and they were very polite and kind. I would definitely recommend them
12 January 2026
Unprompted review
Reply from easyStorage
Hello Kifah,
Thank you for your kind feedback! We’re delighted to hear the team were helpful, honest, and handled your order with care. It means a lot to us that you’d recommend our service — thank you for choosing EasyStorage.
Best wishes,
Tim & the EasyStorage team
Well organised Storage site and great Communication
Communication, site location and cleanliness
10 January 2026
Unprompted review
Reply from easyStorage
Hello Remy,
Thank you for your feedback! We’re pleased to hear you were happy with our communication, the site location, and cleanliness. We really appreciate you taking the time to share your experience.
Best wishes,
Tim & the EasyStorage team
Absolutely outstanding service from…
Absolutely outstanding service from start to finish. The delivery team were friendly, kind and genuinely professional – the sort of people who make a stressful job feel effortless. They went well above and beyond what was expected, handling everything with care, patience and a great attitude (even when it would’ve been very easy not to!). Nothing was too much trouble, and they made the whole experience smooth, calm and surprisingly cheerful. If every delivery team were like this, the world would be a much happier – and far more organised – place. Highly recommended. ⭐⭐⭐⭐⭐
12 January 2026
Unprompted review
Reply from easyStorage
Hello Karen,
Thank you for such an incredible review! We’re absolutely delighted to hear that our team made the whole experience feel smooth, calm, and even cheerful — that’s exactly what we aim for, especially during what can be a stressful time. Your kind words about their professionalism, care, and attitude really mean a lot, and we’ll be sure to share this feedback with the delivery team.
We truly appreciate the recommendation and your support.
Best wishes,
Tim & the EasyStorage team
EasyStorage returned my pods today and…
EasyStorage returned my pods today and I was glad to see Zoltan again. He supported me with my initial move out of my old place and today helped me welcome my items back.
Zoltan was great the first time and great again today. Even better, he was joined by a much better colleague, Cruz! What a great team - they were fast, polite, efficient, I didn't life a finger (this time). Unfortunately the last time Zoltan was joined by a colleague who was not pulling his weight and so my partner and I also had to get involved. But this time I feel I got the true EASYSTORAGE experience.
Definitely worth the money - it's proper heavylifting and hardwork done with grace and a smile. Will recommend and use them again (hopefully not any time soon though - moving is STRESSFUL)
Thanks
10 January 2026
Unprompted review
Reply from easyStorage
Hello Tafrina,
Thank you so much for taking the time to share such a detailed review. We’re really pleased to hear it was great to welcome you back and that Zoltan and Cruz made the return of your pods such a smooth and positive experience. It’s fantastic to know the team were fast, polite, and efficient, and that this time you truly felt you had the full EasyStorage experience.
We really appreciate your honest feedback and your recommendation — it means a lot to us. Whenever you need us again (hopefully not too soon!), we’ll be happy to help.
Best wishes,
Tim & the EasyStorage team
Broke my items on collection and won't…
Broke my items on collection and won't accept responsibility.
Please dont use these guys. They are happy to take your money but they will break your stuff on collection and claim it is your responsibility for them not to break things.
9 January 2026
Unprompted review
Reply from easyStorage
Hi Will,
We are sorry to hear that this experience was disappointing. Our management team has already been in contact and looked into the concerns raised. Unfortunately, we weren’t able to assist further in this instance, but we do appreciate you taking the time to share your feedback.
Best wishes,
Tim & the easystorage team
Waste of my time and money
What a complete and utter waste of time. I had all confirmation through on email, signed the contract and had the app to remote unlock access. When i arrived i entered the site, found the container, but no way of unlocking it. Spent hours on the phone waiting for a resolution only to be told due to system error that no container of that size was available.
I had booked a container, booked time off work and wasted 4 hours for nothing and to be told its ok we. can refund you!!!
Be warned as lots of different departments and able to just pass onto someone else.
9 January 2026
Unprompted review
Reply from easyStorage
Hi Scott,
We are really sorry to hear about your experience and understand how frustrating this must have been.
Your feedback has been shared internally so we can prevent this from happening again.
Best wishes,
Tim & the easyStorage team
Really nice and easy experience from…
Really nice and easy experience from the 2 guys at easyStorage on a hard and emotional day. Would 100% recommend.
5 January 2026
Unprompted review
Reply from easyStorage
Hello Jodie,
Thank you for your kind words. We’re glad to hear our team could make what was a tough day a little easier for you. It means a lot that you’d recommend us — we really appreciate it.
Best wishes,
Tim & the EasyStorage team
Brilliant service
Brilliant service, the two guys kept me updated with arrival time and could not have been more friendly, helpful and professional. They were able to take more than I expected and did everything they could to make things easy for me. I'm just sorry I didn't get thier names but thank you to them both
2 January 2026
Unprompted review
Reply from easyStorage
Hello Robbie,
Thank you for your fantastic feedback! We’re delighted to hear our team kept you updated and made your move as easy as possible. It’s great to know they were friendly, helpful, and professional, and we’ll be sure to pass on your thanks even without their names. We really appreciate you taking the time to share your experience.
Best wishes,
Tim & the EasyStorage team
Absolutely brilliant service
From even before our move Steven communicated with me re arrival times and what to expect from him and Richard his work partner on the day.
The men arrived promptly, reviewed the rooms and set about packing up speedily and professionally.
Both were absolutely brilliant and I would give them 10/10 for the house move they undertook.
It was a pleasure having them move our belongings into storage. They will be moving us into our new home in 2 months time.
30 December 2025
Unprompted review
Reply from easyStorage
Hello Gillian,
Thank you so much for your detailed and kind feedback! We’re thrilled to hear that Steven and Richard communicated clearly, arrived promptly, and carried out your move so professionally. It’s wonderful to know you were happy with their service, and we look forward to helping you move into your new home in a couple of months!
Best wishes,
Tim & the EasyStorage team
Great experience
Great experience - I emailed 24 hrs ago and my stuff is already in storage! Great customer service and the crew were amazing. So quick and polite. Thank you Jerry, Godfred and Gideon!
30 December 2025
Unprompted review
Reply from easyStorage
Hello Sophie,
Thank you for your wonderful feedback! We’re delighted to hear your items were in storage so quickly and that our customer service and crew made the experience smooth and enjoyable. We’ll be sure to pass on your thanks to Jerry, Godfred, and Gideon — they’ll really appreciate it!
Best wishes,
Tim & the EasyStorage team
Amazing job by the lads
Amazing job by the lads! For both taking the items and returning it! Prompt, careful and efficient!
23 December 2025
Unprompted review
Reply from easyStorage
Hello Pri,
Thank you for your fantastic feedback! We’re thrilled to hear the team did an amazing job both collecting and returning your items, and that they were prompt, careful, and efficient. We’ll be sure to pass on your kind words to them!
Best wishes,
Tim & the EasyStorage team
Great experience with this company.
Great experience with this company.
Booked the move very easily, well communicated beforehand and professional
22 December 2025
Unprompted review
Reply from easyStorage
Hello Bonita,
Thank you for your kind words! We’re pleased to hear that booking was easy, communication was clear, and that you had a professional and smooth experience with us. We really appreciate your feedback.
Best wishes,
Tim & the EasyStorage team
Great experience
The experience was great, with good customer support and ample storage within the POD.
20 December 2025
Unprompted review
Reply from easyStorage
Hello Gaurang,
Thank you for sharing your experience! We’re delighted to hear you found our customer support helpful and that the POD provided ample storage for your needs. We really appreciate your kind feedback.
Best wishes,
Tim & the EasyStorage team
What a great team
What a great team. They went above and beyond to facilitate my pick up. Courteous and kept me fully up to date of their timings. Thank you.
19 December 2025
Unprompted review
Reply from easyStorage
Hello Jane,
Thank you for your wonderful feedback! We’re thrilled to hear our team went above and beyond to make your pick-up smooth and kept you fully updated throughout. We really appreciate your kind words.
Best wishes,
Tim & the EasyStorage team
Really great site if you want easy access
Really great site if you want easy access to your storage, central London site
18 December 2025
Unprompted review
Reply from easyStorage
Hello Graeme,
Thank you for your feedback! We’re delighted to hear you found our central London site convenient and easy to access. It’s great to know you had a positive experience with us.
Best wishes,
Tim & the EasyStorage team
Honest service
Very keen to accommodate your exact needs.
As it says on the tin "easy storage"
Very clear directions and instructions to enter.
Can do with a couple of flood lights for the night movers.
Thanks.
1 December 2025
Unprompted review
Reply from easyStorage
Hello Taz,
Thank you for your thoughtful feedback! We’re pleased to hear you found our service accommodating and easy to use, and we appreciate your suggestion regarding flood lights for night movers — we’ll certainly take that on board. Thanks again for sharing your experience.
Best wishes,
Tim & the EasyStorage team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.