So I park it a place where it clearly states that, by using the App I can pay for the parking, even though I used the App and paid for the parking I still get a fine. I contact the EasyPark team, they... See more
Company replied
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See what reviewers are saying
I am an EasyPark company customer and it has been quite smooth to do parkings and getting our invoices. Easy to park as the name implies and seamless billing that makes it easy for the company to admi... See more
Company replied
Works well but too expensive for short time parking Hello When I park for a short stop like buying a newspaper, I pay more in fees easypark than I do for the parking itself so three stops( flowe... See more
Company replied
I got this from their underpaid customer support after having waited for 16 days! ------------------- Thank you for your mail! Theres different facking banks in Sweden; SEB, Nord... See more
Company details
Written by the company
Lad os gøre parkering nemmere! EasyPark giver vores brugere fra hele verden mulighed for hurtigt og nemt at administrere deres parkering eller opladning via deres smartphone. Med tilstedeværelse i de fleste danske byer med betalingsparkering tillader vores app dig at håndtere parkering hurtigt og nemt, hvilket sparer vores brugere for en værdifuld tid. Med blot få klik kan du justere parkeringens varighed uden at skulle være i nærheden af køretøjet. Vores mål er at gøre byerne mere beboelige og dit liv lettere med mindre tid på parkering, mere tid til dit private liv.
Contact info
2.1
Poor
5K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person was so helpful and give…
The person was so helpful and give correct advice of my queries
6 May 2024
Unprompted review
Reply from EasyPark Danmark
Hej Sayan
Tak for din anmeldelse.
Vi værdsætter, at du har brugt tid på at lave en anmeldelse.
Tusind tak for de 5 stjerner.
Med venlig hilsen
Trine P.
EasyPark A/S
Customer support was great
Customer support was great - previously difficult to get through to them - long queue times, it when I called this morning they answered quickly and helped very quickly - so the tip here is to call around 10am :)
3 May 2024
Unprompted review
Reply from EasyPark Danmark
Hi Brian,
Thank you for your review. :-D
We appreciate you taking the time to write a review.
Thank you for the 5 stars.
Best regards,
Trine P.
EasyPark A/S
I called them for an issue
I called them for an issue . They were so nice to solve my issue.
Thank you
22 April 2024
Unprompted review
Reply from EasyPark Danmark
Hi Soheyla,
Thank you for your feedback.
I'm glad to hear that we could help you to solve your issues.
Feel free to contact us anytime you have EasyPark related questions.
Have a nice day!
Best regards,
Nadja B. / EasyPark A/S
Reply from EasyPark Danmark
Hej Karl,
Tak for din anmeldelse! Det betyder meget for os at du har oplevet en god service hos os.
Rigtig god dag!
Med venlig hilsen
Trine P /EasyPark
Never experienced someting so bad.
Never experienced someting so bad.
Don't use anything related to them, you will loose time, nerves, patience and at the end money!!
16 April 2024
Unprompted review
Reply from EasyPark Danmark
Hi Miloud,
Thank you for sharing your feedback.
I'm sorry to learn about your unpleasant experience with the app.
Providing an effective response is challenging without a clear understanding of the issue outlined in your review.
Should you encounter any difficulties with the app in the future, I encourage you to reach out to our customer care team. We're committed to assisting you promptly and resolving any issues you may encounter.
Wishing you a wonderful day ahead.
Kind regards,
Trine P / EasyPark
The girl who was assisting me was very…
The girl who was assisting me was very friendly and kind. She solved all my problems with patience. Thank you! ☀️
15 April 2024
Unprompted review
Reply from EasyPark Danmark
Hi Paulina,
Thank you for your kind words! I'm glad our customer care team was able to help you effectively and make your experience enjoyable.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Have a wonderful day!
Kind regards
Trine P / EasyPark
Contact easypark
They are helpful, and we'll oriented in providing answers.
3 April 2024
Unprompted review
Reply from EasyPark Danmark
Hi ZJ,
Thank you for your positive feedback! We're glad to hear that you found our team helpful and well-oriented in providing answers.
At EasyPark, we strive to offer excellent customer service and assistance to ensure our users have a smooth experience. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you for choosing EasyPark. Have a great day!
Kind regards,
Trine P/EasyPark
Reply from EasyPark Danmark
Hej Ole,
Tusind tak for din anmeldelse og de 5 flotte stjerner!
Dejligt at høre at du har haft en positiv oplevelse med vores service.
Du ønskes en skøn dag!
Med venlig hilsen
Trine P/EasyPark
ZERO STARS:
ZERO STARS:
When I received by post a bill for 215 dkk for 15 dkk parking, payment term was already expired but I paid anyway.
Not receiving other communication or mail I thought it was done.
Months later, I received 810 dkk ticket from Collectia: 10 dkk as interest for the late payment and 800 as fee.
1025 dkk for 15 dkk parking.
In Denmark there are a lot of way to contact a customer, in primis via Easypark app.
I Will do my best to not use anymore easypark.
They like your money, take care.
15 March 2024
Unprompted review
Reply from EasyPark Danmark
Hi Paolo,
Thank you for your feedback.
EasyPark serves as a payment method for parking services. We do not manage parking areas or issue fines. Therefore, any fines you've received would have been issued by the parking operator, not by EasyPark.
While we strive to assist our customers to the best of our ability in such situations, it's important to note that we do not issue fines ourselves, which may limit our actions here.
I suggest reaching out directly to the parking operator responsible for issuing the fine.
Wishing you a pleasant day.
Kind regards,
Trine P/EasyPark
Alt godt.... men
Alt godt, men for lang ventetid og lidt uklar og for langt intro i tlf slusen. Og håbløst at man skal logge ind for at sende den anmeldelse. Det gør det unødigt besværligt😪
21 March 2024
Unprompted review
Reply from EasyPark Danmark
Hej Thomas,
Tak for din feedback.
Vi sætter en ære i at yde hurtig og effektiv service til vores kunder. Samtidig stræber vi altid efter at give grundige og velovervejede svar for at sikre den bedste oplevelse.
Denne grundighed kan dog give lidt længere svartid på telefonen. Vi beklager eventuel ventetid og takker for din tålmodighed.
Venlig hilsen,
Nadja B. / EasyPark A/S
Tak for en dejlig "easy" parkerings…
Tak for en dejlig "easy" parkerings app, og tak for mega god service på jeres kundeservice
20 March 2024
Unprompted review
Reply from EasyPark Danmark
Hej Gitte,
Tak for din positive feedback!
Det er rigtig dejligt at høre at du er glad for appen og at du har haft en god oplevelse med vores kundeservice.
Du ønskes en skøn dag.
Med venlig hilsen
Trine P/EasyPark
Im so grateful for easy app good…
Im so grateful for easy app good comunications and so thankful for inform me that my card for payingwas not working otherwise i will forget to put new bank card😊
18 March 2024
Unprompted review
Reply from EasyPark Danmark
Hi Elmaz,
Thank you for your kind words.
I'm glad to hear that you find our app easy to use.
We're always here to assist you and ensure smooth transactions. Your satisfaction is our priority!
Best regards,
Nadja B. / EasyPark A/S
All ok but long wait time on telephone…
All ok but long wait time on telephone before answer
18 March 2024
Unprompted review
Reply from EasyPark Danmark
Hi Friaser,
Thank you for your feedback.
We're actively working to reduce wait times for better service.
Thank you for your patience.
Best regards,
Nadja B. / EasyPark A/S
Their customer service is a joke
Their customer service is a joke. I have been falsely parking in a spot for 6 days now, because the automatic camera parking didn’t check me out. The Easy Park Website has been down for 3 days and their phone wait is outrageous - so I just keep on parking…
26 January 2024
Unprompted review
Reply from EasyPark Danmark
Hi Chris,
I am sorry to hear about the inconvenience you've experienced. I understand that your recent parking situation has been frustrating.
It's important to note that EasyPark does not directly manage the camera systems, and we, unfortunately, cannot assume responsibility for technical issues related to them. Nevertheless, we are committed to assisting you in resolving this matter promptly.
We always strive to ensure that our users do not encounter difficulties, and I assure you that we are here to help rectify the situation. If you find yourself in a similar predicament in the future, please do not hesitate to reach out to our customer service. Our team is ready and willing to assist, whether it be by phone or email.
Once again, I apologize for any frustration you may have experienced, and I appreciate your understanding.
Best regards,
Trine P / EasyPark
Its very helpfull
15 January 2024
Reply from EasyPark Danmark
Hi Søren
Thank you for your great review!
Best regards,
Nadja B. / EasyPark A/S
After I got a fine because the app…
After I got a fine because the app positioned me on another street, now this. What is next not so #easypark #notsoeasypark
Dear Customer,
You are receiving this email following the information that we have provided you through our app and website.
On December 10, 2023, we discovered we were the victim of a cyber attack and some of your data was accessed.
We deeply care about our customers and want to make sure you are fully informed about this incident.
We took actions to protect you.
We took swift measures to stop the cyber attack.
We made sure our services continued to operate as usual.
We notified the appropriate authorities.
Our security team, including external security experts, is working hard to ensure effective security and privacy measures are in place.
We are making you aware.
One or more of the following: name, phone number, physical address, and/or email address that you may have provided us was accessed.
When you pay for parking, some digits of your debit or credit card of choice are displayed. These partial details were accessed. However, someone cannot make payments using this incomplete information.
No combination of this stolen data can be used to perform payments.
As always, you should be mindful of phishing attempts, which are unfortunately common.
We are sorry.
At EasyPark Group, we take protecting your privacy seriously and strive to deliver the best possible experience for you. Experiencing a data breach naturally creates concerns for all of us.
We are deeply sorry this happened and will continue to work hard every day to earn your trust.
10 December 2023
Unprompted review
Reply from EasyPark Danmark
Hi Bogdan,
Thank you for taking you time to write to us.
I would like to take a closer look at your case. Can you please sent us an email on info@easypark.net and put "Trustpilot" in subject.
I am looking forward to hear from you, and I wish you a good day.
Best regards,
Jonas T. / EasyPark A/S
The app no longer works.
The app no longer knows how to count.
The few times I've used easy parks app it's been fine, but now suddenly it has become useless.
I'm parking in a yellow Århus zone where you get 2 free hours pr. Day but the app refuses this and instead gives you a max of 11 hours, meaning my 21:00 to 10:00 becomes 21:00 to 08:00, confirmed on several phones, it feels like a scam to get more money for what should be free hours. (And is free hours in other apps)
21 December 2023
Unprompted review
Works well but too expensive for short…
Works well but too expensive for short time parking
Hello
When I park for a short stop like buying
a newspaper, I pay more in fees easypark than I do for the parking itself so three stops( flowers, bread, newspaper) in ten minutes cost me 3 times fee but if I park for 24 hours in a row, I only pay once ?
Regards
13 December 2023
Unprompted review
Reply from EasyPark Danmark
Hi Kund,
Thank you for your review.
I understand that parking some places can be more expensive than others. We at EasyPark, do unfortunately not set the prices for the parkings.
It's the owners of the parking that set the prices for the parking.
We hope that you understand.
Best regars,
Nadja B. / EasyPark A/S
Too expensive for short parking
13 December 2023
Reply from EasyPark Danmark
Hi Klavs,
Thank you for your review.
I understand that parking some places can be more expensive than others. We at EasyPark, do unfortunately not set the prices for the parkings.
It's the owners of the parking that set the prices for the parking.
We hope that you understand.
Best regars,
Nadja B. / EasyPark A/S
Simple function that works all the time.
8 December 2023
Reply from EasyPark Danmark
Hello Johan,
Thank you for your review.
We appreciate that you took the time.
Thank you very much for the 5 stars.
Best regards,
Nadja B. / EasyPark A/S
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