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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including frames, mounts, and prints, noting their excellent finish and precise measurements. Many people appreciate the vast selection of frames and mounts, as well as the user-friendly website and design tool that simplifies the ordering process. The delivery service is frequently highlighted for its speed, secure packaging, and promptness. However, some customers also noted issues with damaged items upon arrival, attributing this to either the delivery firm or quality control. A few other people also felt that the product description for box frames was misleading regarding depth, leading to frames that did not meet their expectations.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are very happy with the quality of the frames,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent quality of frames, materials,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and speedy... See more

Order

Users describe positive interactions with order. Many customers praise the straightforward and easy ordering... See more

Service

Reviewers highlight positive aspects of service, with many praising the fantastic and brilliant service, fast... See more

Based on these reviews

Rated 5 out of 5 stars

Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arr... See more

Company replied

Rated 5 out of 5 stars

Easyframe offers a brilliant service. Loads of choice, good quality frames, well priced, well packaged and speedy delivery. The only issues I had were of my own making when I didn't measure correc... See more

Rated 5 out of 5 stars

Really impressed: simple, no-frills interface which allows you to custom design the frame you want to your exact measurements with/without mount, etc. So straightforward when wanting to get multi... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from Easyframe, the framing design tool on their website works so well—was the only framing service I could find that offers this. Helps so much to have a visual representation of... See more

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Rated 5 out of 5 stars

Fantastic service. Can’t speak highly enough of Nick at Easyframe. Patient, professional and prompt service with a bespoke framing job for 10inch vinyls. Good quality frames and mounts that are well... See more

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Rated 5 out of 5 stars

Great first transaction I wish I'd discovered easyframe before as it made the process of buying a custom frame so much less daunting than I expected. I was amazed by the amount of choice with fra... See more

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Rated 5 out of 5 stars

Came across Easy Frame by chance! Was searching for a frame suitable for a medal display and Easy Frame popped up! Gave me more options than other suppliers at a competitive price! Got exactly what... See more

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Rated 5 out of 5 stars

I've used Easy frame for several frames over the past year and felt I really should leave a review. Every order I've place has been delivered quickly, always excellent quality, accurate measurements a... See more

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Rated 5 out of 5 stars

Amazingly easy to order - Easyframe’s website allows you to upload a photo of your painting to see how it will look in a frame. The frames are made to very precise measurements. There are videos to ex... See more

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Rated 5 out of 5 stars

I am in the process of re-framing my Mother's embroideries that she has made over the past few decades. As the measurements of her pictures are not standard, it has been invaluable to be able to order... See more

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Rated 5 out of 5 stars

I ordered 3 bespoke mount boards and a sheet of plexiglass. Both were high quality and cheaper than other companies. In addition they arrived 2 days after ordering. They also gave me a discount for m... See more

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Rated 5 out of 5 stars

Fantastic company- easy to navigate, lots of helpful information so you know what to choose and very good quality product. I was given two lovely oil paintings on thin canvas boards and had no idea ho... See more

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Rated 1 out of 5 stars

I would highly recommend purchasing elsewhere. Product is not worth the money. It comes with perspex and not glass. The perspex is also scratched (no protective layer on the perspex). They also staple... See more

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Rated 5 out of 5 stars

I ordered a custom size mount for a picture. When it arrived it had been damaged by the delivery firm. I immediately contacted Easyframe sending a picture of the damage and received a reply within an... See more

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Rated 1 out of 5 stars

Absolute trash product. They don’t send everything you need and there’s nothing easy about securing a canvas into the frame. When you flag the issues with the product, they tell you to hunt down som... See more

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Rated 5 out of 5 stars

I’ve been using Easyframe for about 6 years and they offer a reliable and quick service. The materials seem good quality and the frames last a good while without sagging or warping. I enjoy the proces... See more

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Rated 5 out of 5 stars

I would give this company more stars if I could. I have used them for several picture mounts, the service is excellent, the quality is excellent, well packed item, the website is very simple to... See more

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Rated 5 out of 5 stars

Two orders placed so far, one for a border which was dispatched quickly, well packaged and excellent quality. Second was for two frames and an additional border, again dispatched quickly, well pack... See more

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Rated 5 out of 5 stars

What a brilliant company! Ordered Sunday evening and arrived Wednesday morning. There is a good choice of frames and mounts. I feature I particularly like is how you can uploaded a photo of your work... See more

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Rated 5 out of 5 stars

Love these frames that are made quickly and brilliantly. The website is really user friendly and the instructions easy in terms of what you have to measure and the frames choices that you can make. I... See more

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Rated 5 out of 5 stars

The experience was fast, efficient and accurate. My parcel arrived 3 days after ordering and I was so excited to open it. I had restored 2 Victorian seascape oil paintings and the frames that I chose... See more

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Rated 1 out of 5 stars

Company sent a damaged frame which caused significant inconvenience. Indicates poor quality control in warehouse. Company operates minimum ecommerce standards when issuing refunds. Refund will not be... See more

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Rated 5 out of 5 stars

Everything was right about buying this frame. The pricing and options were clear on the web site, including exact and very clear information on measurements, including the card mount. The comms were... See more

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Rated 5 out of 5 stars

Fast delivery despite Christmas/New Year Holidays. Ordered 31 Dec, delivered 8 Jan. and it is perfect! If you need a custom sized picture frame - look no further than EasyFrame!

Company replied

Rated 5 out of 5 stars

Great all rounder! Website easy to navigate and makes it very easy to visualise what you are creating. I messed up my measurements a bit so Kerry contacted me the very next morning. We spoke on the ph... See more

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Rated 5 out of 5 stars

Easyframe are probably the most customer focused supplier I've dealt with for some time. They are a communicative company that want to ensure you get the product you need for your project. After a... See more

Company replied

Rated 5 out of 5 stars

Perfect! Ordered 4 frames with everything added, also a mount and 2 extra pieces of acrylic for other projects. Ordered on the Wednesday and i had it all delivered that Friday! unbelievable tur... See more

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Rated 5 out of 5 stars

I had an issue with my order but customer service responded incredibly quickly and sorted everything out for me. It's great if everything runs smoothly, but I'm always extra impressed if a company han... See more

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Rated 1 out of 5 stars

Purchased once before and items were damaged, purchased recently , item did not show up, and now waiting for the delivery guy to go back to the wrong property to track the frames down and re delivery.... See more

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Rated 5 out of 5 stars

Ordered a Large ( 30 inch by 15 inch ) made to measure Frame which arrived safely today . Excellent packaging !!!! The Frame is Excellent Love it !!!!! Quality product and very Solid Very quic... See more

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Rated 2 out of 5 stars

First, let me say the quality of the product is good, packaging was good and it arrived in reasonable time. My rating refers to the selection of box frames and a word of caution if you'r... See more

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Rated 5 out of 5 stars

Good quality, affordable and prompt delivery. Measuring for mount a bit fiddly as automatically adds mm to ensure overlap of picture and I didn't want pic in exact middle of frame. Would prefer exact... See more

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Rated 5 out of 5 stars

I have been using Easyframe for a number of years now. I regularly buy the canvas floating frames in various colours. They are fab quality, lovely range of colours and a great price. Always accurately... See more

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Rated 5 out of 5 stars

My order was processed quickly, I was kept updated on every step of the process and it was delivered extremely fast and very well packaged with the mounts being of excellent quality. No issues at all... See more

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Rated 1 out of 5 stars

Why don't they include actual diagrams so you don't get measurements wrong. Incredibly frustrating.

Company replied

Rated 5 out of 5 stars

After getting an eye wateringly expensive price from a local framer I came to Easy frame. Their price was close to one third of the local framer and the ordering process was very straightforward. Th... See more

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Rated 5 out of 5 stars

Ordered four frames from you, all arrived safely, all fitted perfectly and all look wonderful. Beautifully made frames, good prices , will be ordering more very shortly!

Rated 5 out of 5 stars

Fantastic Service great quality frames and very fast shipping. Customer service is amazing thank you so much. I’ve just placed a second order and very happy with all the products.

Rated 5 out of 5 stars

I love love love, Easyframes. I've used them a few times now, and I'm never disappointed. Great, easy to use website, plenty of choice, and lots of add-on options so you can get just what you need. Fa... See more

Company replied

Rated 5 out of 5 stars

I'm very pleased with the frame for my embroidery that I ordered from easyframe.co.uk. I loved the quality of the materials and the craftsmanship. The website is very convenient for making a choic... See more

Company replied

Rated 5 out of 5 stars

I have been using this company for over 8 years, and they never disappoint. I primarily order custom picture mounts and the delivery (although it's perhaps not the cheapest around) is always very spee... See more

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Rated 5 out of 5 stars

I have used various companies for the purchase of frames, but, easyframe are by far the most quality both for the frames and keeping an open communication of when they are dispatched and the carrier c... See more

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Rated 5 out of 5 stars

I ordered 4 frames for my son's graduation photos. Every aspect of the order was fulfilled to perfection - the frame and mounts are nicely made, it was all packaged well and delivered within 4 days. V... See more

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Rated 5 out of 5 stars

Very pleased with the frame, mount and delivery, exactly what I wanted. Ordering through the website was straightforward and easy as sizes are automatically calculated from the dimensions you give of... See more

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Rated 5 out of 5 stars

Second time we have ordered from Easyframe. Our experience was exactly the same as the first time. Great communication, fast delivery, quality product, competitive price. Excellent website which... See more

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Rated 5 out of 5 stars

This website is by far the best one out there. For navigation, choice, ease of use, selection, ordering, buying etc etc it's brilliant. But that's not all: there's so much helpful, useful informati... See more

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Rated 5 out of 5 stars

Spoke to Kerry who was very helpful. Explained how to complete my order which was for 4 very large floating frames. 100cm x 100cm . The quote was very reasonable and I received my order in less than a... See more

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Rated 5 out of 5 stars

Just received my custom-made picture frame with mount from EasyFrame, and it’s absolutely perfect for my pastel painting. Really impressed with the speed of delivery and the quality of the craftsmansh... See more

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Rated 5 out of 5 stars

Brillant service, fantastic product, fast delivery. Thank you. Website was effortless to navigate ordering perfect fitting frames for our prints. Ordered on Monday 1st deliver Thursday 4th Decembe... See more

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Rated 5 out of 5 stars

Fantastic service - made to measure frame with huge choice of frames and mounts. Much cheaper than going to a framing service and exactly what I wanted. I like the upload feature which helped me visua... See more

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Rated 2 out of 5 stars

I ordered the skinny black metal frames which were not quick to arrive it has to be said. You have to unscrew the frame to insert your picture and also the 'hooks' for hanging that slide into the fr... See more

Company replied

Rated 5 out of 5 stars

Excellent! This was my first order - Fast turnaround - ordered 08/07 & received 10/07 - good quality, simple, black tray frames = just perfect! - I’m very pleased & am sure I’ll order in future. Well... See more

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Rated 5 out of 5 stars

Happy to recommend. Lead time 4 days, well packaged. Measurements spot on and decent quality. Delighted with the result. Made to measure is always going to cost but pricing is very competitive

Company replied


Company details

  1. Picture Frame Shop

Written by the company

The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The clue is in the name

The clue is in the name - Easyframe - it could not be easier to use the website. Instructions are clear and simple to follow and the delivery service is brilliant. My order was placed on 29 April and was received by me on 3 May.

3 May 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much for your kind words! We’re really glad you found the website easy to use—that’s exactly what we aim for at EasyFrame. It’s great to hear your order arrived quickly too. We really appreciate your support and hope to see you again soon!

Regards

Nick

Rated 5 out of 5 stars

Love these frames!

Love these frames that are made quickly and brilliantly.
The website is really user friendly and the instructions easy in terms of what you have to measure and the frames choices that you can make. I have ordered 4 tray frames for paintings that I am exhibiting in an exhibition soon and I'm really impressed by how professional my paintings look!

24 April 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much for your kind words! We’re thrilled to hear you found the website easy to use and that you’re happy with the quality of your tray frames. Best of luck with your upcoming exhibition – we’re proud to have played a part in presenting your work professionally.

Rated 5 out of 5 stars

Excellent!

What an excellent service, with clear instructions for getting an order together, useful youtube videos for how to assemble the artwork, fast supply of samples, and really speedy delivery of accurate custom-made frames and mounts. First class!

11 April 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for such a fantastic review! We’re so pleased you found the instructions and videos helpful, and that you were happy with the speed and accuracy of your order. It’s great to hear the service met your expectations—first class feedback like this means a lot to us!

Rated 5 out of 5 stars

Excellent

The website and ordering process was easy with prompts and images to help you with your choices. Purchased as a gift and it arrived sooner than expected. Frame looks great and sturdy. Excellent customer service. Thank you

3 April 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for the review. I am pleased it looks great and arrived sooner thank anticipated.

Regards

Nick

Rated 5 out of 5 stars

Great Experience

Great communication, quick responses to my enquiry for a larger frame. Smooth process and quick production time. Well packaged and just as ordered.

28 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for your lovely feedback! We’re really glad to hear the process was smooth and that you were happy with the communication and final product. We appreciate your support and hope to help with more frames in the future!

Rated 1 out of 5 stars

Poor service

Have been a customer for five years without any problem. Last order the frame and contents did not sit flush as normal. I wrote to the company but they do not seem interested. Failed to answer my latest email. Seem to think that covering the back of the frame with duct tape should solve the problem which is not satisfactory.

28 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you very much for your feedback, and I sincerely regret that you are not satisfied with the frame/mount you purchased. I apologise for my delayed response to your previous email; there were no specific questions or requests for action, so I didn’t feel it was necessary to reiterate the information I had already shared.

Concerning your complaint, you chose a shallow rebated frame that includes glazing/mount and an MDF backing board. When assembled, the contents protruded slightly from the back of the frame by a few millimeters. This is not a problem and will not negatively affect the artwork on display.

I mentioned that it is standard practice to seal any picture frame with tape after the artwork has been installed to achieve a more polished appearance. I did not suggest the use of duct tape nor imply that it was a solution, as there really isn't an issue to resolve.

As stated in my email, if you truly do not wish to keep the frame, please feel free to return the complete item to us for a full refund.

I apologise once more for your dissatisfaction.

Rated 5 out of 5 stars

First time buyer

First time buyer, super happy with the quality of the frame. Thank you !

27 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Great to hear you are happy with your first purchase from Easyframe. I hope it won't be the last.

Regards

Nick

Rated 5 out of 5 stars

Great frame

Great frame. Exactly what was specified. Quality product. Thank you Easyframe!

25 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Appreciate you taking the time to leave a review. It is great to hear that you are happy with your purchase.

Regards

Nick

Rated 5 out of 5 stars

Great custom frames & mounts

Ive used easy frames for a number of orders now and each time they have been brilliant , quick delivery by DHL in very good packaging which ensures your frames arrive in perfect condition. The choice of frames is very impressive, and you can quite literally order any size you want , with custom frame mounts in a very good colour selection. Its great being able to create something bespoke on the website and have it arrive perfectly in the next few days. I will no doubt be using easy frames again in the very near future.

24 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thanks so much for the great review, Paul! We’re thrilled to hear that you’ve had such a positive experience with Easyframe. It’s fantastic that you’ve enjoyed the range of custom options and quick delivery – we take pride in making sure everything arrives safely and just how you ordered it. We really appreciate your continued support and look forward to helping with your next project!

Regards

Nick

Rated 5 out of 5 stars

Quality frames at good prices

First time using this company. Frames arrived in perfect condition and fitted exactly, so impressed I've ordered another one today. Great choice of frames and prices are very reasonable.

14 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much, Annie! Appreciate the review. We’re thrilled to hear that you were impressed with your first order and even placed another one—your support means a lot to us.

Regards

Nick

Rated 5 out of 5 stars

Very impressed from start to finish-…

Very impressed from start to finish- easy to order, very fast production and delivery time, the mounts are good quality.

12 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you Ruth, for taking the time to share your positive feedback. It is great to know that everything met your expectations.

Regards

Nick

Rated 5 out of 5 stars

Great Quality At A Great Price

Looking for frames for my artwork, the choices were very slim regarding paintings done on stretched canvas especially since they were of unusual sizes and I wanted more contemporary floating frame, but I eventually found EasyFrame, they take your measurements by mm and make to measure really nice frames, hanging kit is included and extra care really goes in to packing them up for shipping, which after a certain price is free, with fast and efficient dispatch and delivery Thank You EasyFrame my order arrived safe and sound, I'd highly recommend this business. Five Stars.

10 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much for you review. We’re thrilled to hear that our made-to-measure frames met your unique requirements, and that our careful measurement process, included hanging kit, and dedicated packing and delivery service exceeded your expectations. Your feedback reaffirms our commitment to quality and customer satisfaction. We truly appreciate your recommendation and five-star rating, and look forward to serving you again in the future

Rated 5 out of 5 stars

Highly recommended

I ordered a bespoke picture frame for a completed photo puzzle, cost was much cheaper than comparable websites. It came within a week of order and fitted perfectly. Highly recommend.

7 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

It is lovely to hear that your frame fitted your puzzle perfectly. Hope it looks good up on the wall. Thank you for the lovely review.

Regards

Nick

Rated 5 out of 5 stars

Perfect!

I ordered a mount and frame very easy with just my picture measurements and it arrived quickly, extremely well packed and protected, and excellent quality. I’m so happy with the service and product. I can not fault anything.

5 March 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for the lovely feedback. Appreciate the review.

Regards

Nick

Rated 5 out of 5 stars

Fast and easy

Fast and easy. The frame arrived in a few days, was easy to fit and looks brilliant. Straight onto the website to order some more!

28 February 2025
Unprompted review
Easyframe logo

Reply from Easyframe

It is great to hear that you found ordering on our website, nice and easy. Thats what we aim for. Appreciate the review.

Regards

Nick

Rated 5 out of 5 stars

Professional mounts. Quick delivery.

I work as an artist and was finding it extremely difficult to get a mount with a particular inner mount size. I came across the easyframe website and used their simple to use tool to get the exact inner and outer mount size that I needed.

The items arrived very quickly and were extremely well packaged so as there was no damage.

The mounts were faultless and cut very professionally.

I will definitely use this company again in the future.

14 February 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you, it is nice to hear from a happy customer. I hope the mount complimented your artwork perfectly. Appreciate the review.

Regards

Nick

Rated 5 out of 5 stars

Phenomenal value and a lovely quality.

I ordered two large bespoke size frames.
They arrived very quickly, very well packed.
Competitor sites had offered me the precise same spec product at more than twice the price, so I thought I was probably compromising on quality when I bought these. But no - they are excellent quality, really nicely finished, made with good materials, and perfect size.
Very pleased indeed.

21 February 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for taking the time to leave a review Carly. It is nice to hear that your frames arrived quickly and that the quality was excellent.

Regards Nick

Rated 5 out of 5 stars

Speedier deliveries

I like the fact that you have speeded up your orders! The frame i ordered got dispatched much quicker this time, much quicker than it used to be before!!! Please keep it up

20 February 2025
Unprompted review
Easyframe logo

Reply from Easyframe

We aim to dispatch as promptly as we can to keep on top of our orders. It is great to hear your order arrived in good time. Appreciate you taking the time to leave a review.

Regards

Nick

Rated 5 out of 5 stars

Great service all round

Super easy to order custom size frames and mounts. Good value and quick service. Customer service very responsive and helpful. Great all round - thank you

18 February 2025
Unprompted review
Easyframe logo

Reply from Easyframe

I am glad that you found it easy to order your frames and mounts. We do try and make it as easy as possible. I hope whatever you have framed looks great in them.

Regards

Nick Zanna

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