Ms. Chloe Smith has been wonderful during my whole experience with easybear. She has been considerate, kind, very thoughtful in her words in responding back and forth with me. I believe my problem... See more
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This was the worst shopping experience I've ever been through. My order arrived 3 months after placement and many email messages later. I don't know why it took so long considering the items came from... See more
It took 3 months to receive my order, but it was worth it! Their sizes do run small but I always anticipate that when ordering online. The pajamas were everything I wanted and more! The design is p... See more
Worst company I have ever dealt with! Horrid customer service!! Ordered pajamas over two months go by with no product and finally had to look elsewhere to get product. Easybears keeps making excus... See more
2.6
Poor
35 reviews
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I did finally get my product but the…
I did finally get my product but the bottoms measurements are like a different size. It was supposed to be cotton pjs but it's all polyester and spandex and feels like a swim shirt not comfy pjs. All the white fabric is totally see through so I just want my money back. Had to send them lots of pics with measurements and packaging we will see if they refund soon.
11 May 2021
Unprompted review
Reply from easybears.com
Dear Kelly, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. We always try to improve to satisfy our valued customers and your review helps us a lot in that matter.
Kindly provide us the order number or the email address associated with your order via support@easybears.com. We would love to make things right if you give us another chance.
$43 for a shirt
Don't order from these guys. It's fraud. I paid $43 for a pajama set. Almost 2 months later after contacting them multiple times a shirt came in the mail.. not a set. Just the shirt.. $43 later and almost 2 months later. I dont want this to happen to anyone else.
8 May 2021
Unprompted review
Reply from easybears.com
Dear Robin, thank you for bringing this to our attention. We always try to set a high standard for our products, unfortunately, that makes our processing time take a little bit longer, and we sincerely apologize for that inconvenience.
Please feel free to reach out to support@easybears.com with any further comments, concerns, or suggestions you wish to share. Rest assured that we promptly recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
I had no trouble out of my order...
I had no trouble out of my order.... just got the pants one day and the shirt the next perfect. Order up a size.
1 May 2021
Unprompted review
Reply from easybears.com
Dear Tonja, thank you so much for letting us know. The most important things that our company always aim for are product quality and customers’ experience. Thanks for having such wonderful customers like you, we have more motivation to make our customers’ experience even better in the future.
Thanks for the love, and we are always here to help with whatever you need.
During the pandemic
During the pandemic, everyone was allowing returns. Therefore I ordered extra in case the PJ's did not fit.
I did not read the refund policy carefully, and now I am out $158.00 and several pairs of unneeded PJ's. I am disappointed that we will not take them back. I will never use or suggest to my friends to use easybear.com.
18 April 2021
Unprompted review
Reply from easybears.com
Hello Wendy, thank you for reaching out, we are so sorry for the inconvenience this has caused you.
As we desperately want to listen to your problem and make the thing right, please feel free to get us at support@easybears.com. Rest assured that we promptly check and get back to you with a proper solution. Looking forward to hearing from you soon.
I’m still trying to get ahold of the…
I’m still trying to get ahold of the company o didn’t receive my whole order emailed several times and nothing
14 April 2021
Unprompted review
Reply from easybears.com
Hello Charla,
Thank you for reaching out. Regarding your concern, we would like to confirm that we have contacted you several times via email, however, we have not received your response. It would be grateful if you could check the spam box and see if there are our messages or not.
If you need any further assistance, please feel free to get us at support@easybears.com. Rest assured that we promptly check and get back to you with a proper solution. Looking forward to hearing from you soon.
Be aware before ordering
After several email exchanges, AND this original review, I finally got reimbursed.
8 April 2021
Unprompted review
Reply from easybears.com
Hello Liette, thank you for reaching out, we are so sorry for the inconvenience this has caused you. We truly understand how it can be frustrating when receiving an item that does not meet your expectations.
As we desperately want to listen to your problem and make the thing right, please feel free to get us at support@easybears.com. Rest assured that we promptly check and get back to you with a proper solution. Looking forward to hearing from you soon.
My husband is so disappointed in this place.
My husband ordered a pair of pajama's for christmas for me, and they just arrived on thursday, april 1st. a little late, and the wrong design print and they were not the size he ordered. They sent an extra small. I wear a large!! there is no address to return them to.. This company is aweful, do not order from them. He tried to cancel the order and they said they would refund his money in January, but nope never happened.
5 April 2021
Unprompted review
Reply from easybears.com
Hello Ginnie,
Thank you for reaching out, we are so sorry for the inconvenience this has caused you. We truly understand how it can be frustrating when receiving an item that does not meet your expectations.
As we desperately want to listen to your problem and make the thing right, please feel free to get us at support@easybears.com. Rest assured that we promptly check and get back to you with a proper solution. Looking forward to hearing from you soon.
They send fake emails every couple days…
They send fake emails every couple days after you order about how they are making your item just for you and are so busy... After two weeks I finally received an email that my item was done, but not shipped yet. Still no word on shipping and no reply from customer service. What a rip-off. The pj's are terribly expensive for them to provide such horrid customer service. If no reply from them soon, I will have cc company reverse the payment to them.
Update April 20 - 20 days after my initial review post and still no tracking number or pj's. RIP-OFF!!
31 March 2021
Unprompted review
Reply from easybears.com
Dear Mary,
Thank you for bringing this to our attention. We always try to set a high standard for our products, unfortunately, that makes our processing time take a little bit longer, and we sincerely apologize for that inconvenience.
Please feel free to reach out to support@easybears.com with any further comments, concerns, or suggestions you wish to share. Rest assured that we promptly recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
It took 3 months to receive my order
It took 3 months to receive my order, but it was worth it! Their sizes do run small but I always anticipate that when ordering online. The pajamas were everything I wanted and more! The design is perfect. I will order from them again and anticipate the delay.
30 March 2021
Unprompted review
Be patient, you will get your order!
It took about 4 months for me to get my order but it was worth the wait. They were ordered by my husband. The ones I ordered took 3 months. I will order again if I see something I want. I am so glad I waited for them to come.
29 March 2021
Unprompted review
Reply from easybears.com
Hello Lori,
We are so happy to hear that you are satisfied with our product.
We hope you guys will have lots of great moments with the item. We really hope to see you back soon and will always strive to provide you with greater experience in the future.
I think I have been scammed
I think I have been scammed. I rarely purchase anything from Facebook and the one time I did it never showed up. It has been 3 months since I ordered my pajamas and all I received is emails with no date of shipping or anything. It seems like I have been scammed.
26 March 2021
Unprompted review
Reply from easybears.com
Dear Sophia, thank you for bringing this to our attention. We always try to set a high standard for our products, unfortunately, that makes our processing time take a little bit longer, and we sincerely apologize for that inconvenience.
Please feel free to reach out to support@easybears.com with any further comments, concerns, or suggestions you wish to share. Rest assured that we promptly recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
If I could give them a zero I would
If I could give them a zero I would. The pajamas I ordered took forever to get and then were nothing like the pictures. I ordered an extra large. It was definitely not an extra large, it barely fit my friend who is a size zero. I wrote the company and included pictures they said they would send me new ones. It is now 3 months later and gave not received anything! Do not order from this company!!!
14 March 2021
Unprompted review
Reply from easybears.com
Dear Ms. Bonnie,
We are so sorry you have an unhappy experience with our store.
We totally understand your case and would like to give you our sincerest apology for that. We try to ensure that the products you receive are correct and meet our quality standards. We always try to improve to satisfy our valued customers and your review helps us a lot in that matter.
It would be grateful if you could contact us via our email address support@easybears.com so we can figure out a way on how we can make it up to you.
Thank you for your time and look forward to hearing from you.
Worst company I have ever dealt with!
Worst company I have ever dealt with!
Horrid customer service!!
Ordered pajamas over two months go by with no product and finally had to look elsewhere to get product.
Easybears keeps making excuses about why it is taking so long to get product and refuses to just cancel my order and give a refund!!
Beware shoppers! I feel they are scamming!
7 March 2021
Unprompted review
Ms. Chloe Smith was amazing settling my case
Ms. Chloe Smith has been wonderful during my whole experience with easybear. She has been considerate, kind, very thoughtful in her words in responding back and forth with me. I believe my problem has been solved thanks to her guidance. The only thing I did not like in this whole experience is it took months to get my PJ outfit. That being said is no reflection to Chloe, not sure who is in that department? My PJ outfit is so precious. I love ❤️ it and can’t wait to get my correct size in.
Sincerely,
Jennifer Whitney
26 February 2021
Unprompted review
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