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Easy Bathrooms Reviews 

13,309
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,891 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, friendliness, and helpfulness, often highlighting their patience and extensive product knowledge. Many people appreciate the personalized service, with staff guiding them through design options and providing valuable advice without being pushy. However, some customers experienced issues with delivery, including significant delays, missing items, and incorrect products being sent. There were also instances where products were perceived as substandard or faulty, and some reviewers noted problems with the installation process, including damage to their homes.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, politeness, and... See more

Product

People report ambiguous experiences with product quality and selection. Many customers praise the good... See more

Service

Consumers find service to be positive, with many reviewers praising the helpfulness and efficiency of the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On 26 May I ordered a heated towel rail that was due to be delivered on 2 June. However, a few days later I was informed it was out of stock - it was eventually delivered on 24 June. Luckily the del... See more

Rated 4 out of 5 stars

Lee helped us put together a complete refurb of our en-suite which we are very happy with, although we ran out of tiles halfway through even though Lee came out to measure up. Our fitter had to driv... See more

Rated 4 out of 5 stars

We enjoyed the selection on display and made our choice easily. We ordered the wall and floor tiles first which arrived as we expected. We then chose the cupboard units which we had measured with... See more

Rated 5 out of 5 stars

From start to finish team have been extremely helpful & given lots of advice. Georgia dealt with our initial enquiry & planned the design & helped with finding right fittings etc. She was very effic... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Mirror Shop
  4. Radiator Shop
  5. Shower Door Shop
  6. Tile Store

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(13,309)

2,743 reviews in the last 12 months

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Rated 5 out of 5 stars

From the moment we went to your…

From the moment we went to your showroom in Stockport, we were greeted by friendly and helpful staff, who listened to our ideas, designed the room and were able to show us what it would look like with the shower toilet sink and tiles we were buying from you, which helped my wife visualise it completed....

Delivery was on time and we had a slight problem with the shower door, which didn't in the end work out for us, not an issue that was in any fault due to your staff, when we called the showroom, the help we received was fantastic to sort this out for us, I would like to say a personal thanks to Byrom who was exceptional in dealing with this.....

Great experience from start to finish off this project....thank you

8 March 2026
Rated 5 out of 5 stars

I had to contact Easy Bathrooms after…

I had to contact Easy Bathrooms after having an issue with a shower head I bought over 7 years ago. I was told this part was discontinued and was put through to the Technical department, where I had the pleasure of dealing with Alan, who was absolutely amazing. He managed to source a new shower head, sort out a big problem with the fitting, and the communication was second to none. i have been buying bathrooms from Easy Bathrooms for over 10 years, and to be honest, I would not consider going anywhere else.

They are true to their name and are an absolutely honest and transparent company, one of a kind, a pleasure to do business.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy as .....

It was great as we were just looking for ideas and tiles. We found the exact ones and got excellent advice. The whole ordering and delivery was simple!

28 June 2026
Rated 5 out of 5 stars

Good quality and fantastic service

Good quality and unique options of tiles, good quality of accessories, taps and furniture. The service (Brentford shop) was absolutely fantastic, from everyone on the team, from first inquiry to post installation.

27 June 2026
Rated 1 out of 5 stars

returns ?

hello , my rating would be a lot higher but unfortunally having spent over £3000 on a shower tray /screen etc.
when we discovered that the screen we had ordered was to large we tried to return it only to be told that it was unreturnable as we had opened the packaging !!!!
the screen is completely new ,all fixing etc are with it
photos of this were sent to your retuns department but no becuase the box has been opened no return accepted !!
so i now have a £403 shower screen that i can not use , so what am i ment to do with it ???
not only that i am out of pocket for said amount !

10 July 2026
Rated 2 out of 5 stars

Good Work Spoilt by Ordering Error

Easy Bathrooms have an extensive showroom which enabled us to make informed choices about our requirements. They organised the order and delivery of the shower which required full payment prior to despatch. They also gave us a list of approved plumbers to carry out the work. We did our research and chose a plumber, Richard Brady, who did an excellent job and kept us informed at every stage. The reason for only 2 stars is because the parts ordered by Easy Bathrooms were incorrect. The 2 wall panels ordered, which should interlock together were both male so would not connect for a watertight seal. This required me to then purchase a further panel from Easy Bathrooms for £148 to complete the work, which was delayed until it arrived. This error was due to an incorrect order from Easy Bathrooms and I felt that they should have payed for the extra panel to correct their mistake, but they declined. Mistakes do happen, but it is how you handle that is important.

20 June 2026
Rated 1 out of 5 stars

Wrong tiles supplied

We picked and ordered no issues. Organised a plumber and tiler, who booked us in to do the work while we were on holiday. Tiles arrived, we got notification and picked them up. Only once we took a tile out to go and get a floor tile to match did we notice the difference. Nothing was mentioned when we ordered or collected that the design was completely different, even the size. Luckily we noticed, or we would have came back from holiday to completed bathroom in a tile that we didn't order or want!

At the very least, someone should have said either when purchasing or when collecting. A pretty poor way to do business!

Just check when collecting, then check and check again, if your buying. We are out of pocket, but a lesson learned!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

I’m a tile contractor based in Sheffield but have quite a lot of work out in chesterfield so I use the easy bathrooms because they have quality adhesives and grout and tile trims and dean and the rest of the staff very helpful on which products are best for different jobs would 100% recommend to anyone who is looking good quality tiles

10 July 2026
Unprompted review

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