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Easy Bathrooms Reviews 

13,445
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,853 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, friendly, and knowledgeable, offering excellent advice and guidance. Many people found the overall service to be outstanding and satisfactory, making their experience smooth and pleasant. Reviewers also appreciate the design assistance and product information provided, helping them make informed choices for their bathrooms. However, some customers also noted issues with product quality and delivery. A few people experienced significant delays with deliveries or received incomplete orders with missing parts. Additionally, some reviewers reported concerns about the quality of certain products, such as cheap fitting kits or items breaking prematurely, and encountered problems with installation services or aftercare support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Product

Reviewers mention ambiguous feedback about product, with many praising the good quality, condition, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the professionalism, experience, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting smooth and timely deliveries... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the good quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On 26 May I ordered a heated towel rail that was due to be delivered on 2 June. However, a few days later I was informed it was out of stock - it was eventually delivered on 24 June. Luckily the del... See more

Rated 5 out of 5 stars

Ive had 3 bathrooms done by easy bathroom and every one are just perfect. The service we have received from their installers has been nothing but amazing, professional and clean. The deign headset is... See more

Rated 5 out of 5 stars

Really helpful, friendly staff, guided me through choices and options for my new bathroom. Good with both aesthetic and practical aspects of choosing what I needed. Didn't feel patronised or rushed.... See more

Rated 5 out of 5 stars

From start to finish team have been extremely helpful & given lots of advice. Georgia dealt with our initial enquiry & planned the design & helped with finding right fittings etc. She was very effic... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Mirror Shop
  4. Radiator Shop
  5. Shower Door Shop
  6. Tile Store

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,445)

2,642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vicky was so helpful when we went to…

Vicky was so helpful when we went to choose our tiles and aqua board for an en suite we are having built.
We showed vicky a picture of our vision & she showed & talked us through all the options. Vicky did not push us for the most expensive options; she considered our taste.
When we placed the order, vicky told us all the extras we would need (sealant/grout etc) to ensure everything was accounted for.
Would definitely recommend!

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Hi, as you know, yes, I am Red Woods. Absolutely disgusted with Easy Bathrooms ,. I spent £160,000 per year with you guys. And now nothing. Do you have your own fitters? You’re only thinking of you

My experience with you guys, you don’t do anything for a self-employed fitters. We bring our customers to you. We got no. Loyalty with you.
I’m completely disgusted Ted and so are all the other fitters we do talk about your company. It’s not good. Your products are not that well-made and put together. After wasting all my money with you £160,000 a year I’m happy now to find another company to spend my money and all my customers. Are now going to another company. You’re always putting the blame onto fits and taking more money from us. You need to employ the right people from the stars. F you all.

4 August 2026
Rated 5 out of 5 stars

Great company

Great company, very helpful, staff were brillant and helped us aĺl the way. We now have a very new and updated bathroom.thanks to there help and support .

16 July 2026
Rated 1 out of 5 stars

I wouldn't recommend Easy bathrooms

I wouldn't recommend Easy bathrooms.
A staff member did the design of our bathroom and ordered the number of boxes of floor tiles we needed. The bathroom fitters were doing the work and we were one tile short! Not enough boxes were ordered. I rang Easy bathrooms and was told there were no boxes in store. I then had to ring the warehouse in Wakefield. My husband had to leave work and trail all the way from Sheffield to Wakefield because the staff member didn't measure correctly. When I complained, I was told in the terms and conditions, as a customer, you have to check the measurements! You expect sfaff to know how to do their job. Also after the work is now finished, I have just one wall tile left. Rang Easy bathrooms to order another box in case we needed to replace a tile only to be told they didn't have any and the batch is now discontinued so can't get the same. Very disappointed with Easy bathrooms and wouldn't buy from them again.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and attention to…

Great customer service and attention to detail. The team at easy bathrooms were super helpful and knowledgeable. Lexi was great in helping me pick out all the materials for my bathroom refit. She took the time to show me different options and helped me decide on options which were both good quality and fit my budget. It was an easy and straightforward experience!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good, great comms, was able to order more tiles at short notice and collect in a few days. Can't fault.

16 July 2026
Rated 5 out of 5 stars

Friendly and efficient

Even after sorting out the design by the time we came to order the units had disappeared from sale but the team at the store still honoured the discount of the original unit. Also the response to a function query was answered within 2 days and the solution proposed worked first time .

3 August 2026
Rated 1 out of 5 stars

Cloakroom unit and tiles

I bought a cloakroom unit which was too big even though dimensions had been provided. Couldn't take back as it had been opened and they wouldn't be able to sell it. Why couldn't it go in a showroom? You also can't return unopened boxes of tiles or just buy singular tiles, need to buy a full box which isn't cheap. So be careful as you might fall into this trap. Customer Services don't even bother to respond to email.

28 July 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Afternoon Kerrie,

We are sorry to read that you have been disappointed with your experience.

We take comments such as yours seriously and would like the opportunity to investigate the concerns you have raised. Having searched our Customer Services records using the information available to us, we have been unable to locate any email correspondence relating to your order number or the email address associated with your review.

Please could you contact our Customer Services Team at cs@easybathrooms.com, quoting your order number and including any photographs of the cloakroom unit that demonstrate your concerns. Once received, we will carry out a full review and respond to you as soon as possible.

We appreciate you bringing this matter to our attention and hope to have the opportunity to resolve your concerns.

Kind regards,
EB

Rated 5 out of 5 stars

A company which takes pride in its products

Company seemed genuinely interested in my order. They contacted me after I had an initial quote, which I didn’t go further with as I had measured the shower cubicle untiled. I explained why I had to wait to resubmit the measurements, and was not subsequently hassled.
There was lots of communication from the company about delivery and fitting. The company which delivered the door was very professional.

19 July 2026
Rated 3 out of 5 stars

Nice show room but no advice given on…

Nice show room but no advice given on the weight of the tiles or what is suitable for what you are tiling. I bought tiles nearly £1000 and they do not accept any returns I did not realise that the tiles are far too heavy for my bathroom walls I have no choice to put them on and hope for the best. Delivery cost £85 even though I spent so much and they arrived on the same delivery as my floor tiles from another shop which was free delivery. Would not shop there again

21 July 2026

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