EasyAnimal Ltd Reviews 

103
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Really professional service. Happy to invest the up front time to discuss and understand our needs and propose design solutions and options that worked for us. We are delighted with our new double k... See more

Rated 5 out of 5 stars

Found this company via google shopping when looking for a rabbit run. This was the most competitively priced, & also offered free delivery, which is always a winner! Ordered on a Sunday, g... See more

Rated 5 out of 5 stars

Placed order 3rd March 2020, items never came, emailed them 2nd April and several times after, still no reply, phoned them no answer, so I would stay well clear off this company *UPDATE* I have sinc... See more

Rated 5 out of 5 stars

Competitive price for a brand new clipper, even better because it's come with free nail grinder too. Everything has been working fine. Delivery side was very good as well. They sent me email informing... See more

Company details

  1. Pet Store

Information provided by various external sources

Manufacturers of Insulated Thermal Dog Kennels & Catteries. We design and build a wide range of kennels and a growing range of Commercial Kennels. We work with Europe's largest manufacturer of Boarding Kennels.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

103 reviews

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4.6

All reviews

(103)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

hassle free!

product arrived quickly and was as described and cheaper than in the shops!

24 February 2012
Unprompted review
Rated 5 out of 5 stars

Very good customer service

I would recomend this company to any one they are very good on the phone and my item was delivered very quickly I will shop with them again,they have awesome range of different products
The prices are equally some of the best prices I got my clipper cheaper with them than eBay .
Anne

24 February 2012
Unprompted review
Rated 5 out of 5 stars

A worthwhile investment.

The catflap arrived on time and in good condition. Instructions for fitting and setting were easy to follow. I did already have a hole cut in the door from the previous flap which made it quite straightforward. I got this catflap because my cat kept losing her collar with the magnet on and also the last flap was not sturdy enough to stop an intruder even when locked. Now she doesn't need a collar and this flap is secure against the stray who kept breaking the last one - I've seen him trying and failing to get in! It was a bit tricky for her to get the hang of initially as the mechanism recognising her chip was a bit slow but after 10 or so successful entries it sped up and she can now work it with ease. (Not sure why that was but seem to recall reading about it in the manual). Definitely worth the money as it works well and keeps out the strays.

24 February 2012
Unprompted review
Rated 5 out of 5 stars

value and confidence

The 'chip reader' catflap I bought from EasyAnimal UK was priced below other competitors and arrived promptly. The customer service department dealt professionally and knowledgeably with a telephone query too. It's a joy to deal with companies like this - I highly recommend them.

24 February 2012
Unprompted review
Rated 1 out of 5 stars

Not too good

Writing this due to email request from them today:-
"Thank you for your recent purchase from easyanimal.co.uk. We hope the experience met your expectations."

I ordered an item from the website but received emails saying:-
"Sorry we are currently out of stock of these at present and we are unsure when we will get some more in . We have therefore refunded you so that you can source this from elsewhere."

and:-

"Your order has been cancelled. Thank you for shopping with EasyAnimal."

Definitely not too impressed as the item is still listed as in-stock and buyable on the website today - would have been better if they had emailed to tell me it was back in stock if the web site is accurate or marked it out of stock if so...

24 February 2012
Unprompted review
EasyAnimal Ltd logo

Reply from EasyAnimal Ltd

We were unfortunately out of stock of this item so we sent an email to advise this and refunded the customer promptly.

Rated 5 out of 5 stars

great product great price

brought a maelson dry box from Easy Animal Ltd, best thing we have brought for the dogs dry food, this one holds 15kg bag with ease, keeps everything nice and tidy, and is well constructed,
excellent service from Easy Animal Ltd very good price and speedy delivery, informed every step of the way, I wish everyone could be so efficient.

24 February 2012
Unprompted review
Rated 1 out of 5 stars

very bad!, disgraceful service

product sold was faulty, paid lots for courier delivery of faulty product and expected to pay again for postage to return the product. Never again will I deal with your company

24 February 2012
Unprompted review
EasyAnimal Ltd logo

Reply from EasyAnimal Ltd

Item was delivered promptly. Unfortunately this item was faulty but the customer was advised to contact a helpline for free aftersales service.

Rated 5 out of 5 stars

Great Price, Fantastic service

Bought some dog cages and other bits, unfortunately I ordered the wrong size, it was no problem at all I just sent them back and got a refund and ordered the correct size which arrived the next day. Perfect. It is easy to give good service when things go right but it is when things go wrong (albeit my fault not easyanimal's) that customer service is tested. Passed with flying colours

24 February 2012
Unprompted review
Rated 5 out of 5 stars

FANTASTIC

Great company fast despatch and quick delivery
Good value I would recommend using this company dont hesitate

24 February 2012
Unprompted review
Rated 5 out of 5 stars

Not a bad word to say

Ordered two large off-the-floor dog beds from these guys. I was cautious at first because spending over 100 quid on a site I'd never been to before was worrying. Needless to say, I was super happy when my beds arrived via courier in two days. Wonderful. Dogs love their new beds and can't fault the service at all. Good job

24 February 2012
Unprompted review
Rated 5 out of 5 stars

Good product, quick delivery

Following seeing a friends jacket I purchased one that was in your sale. At last because of the hiviz and notice on the back cars are passing me wider and slower than before and I feel much safer.

24 February 2012
Unprompted review
Rated 1 out of 5 stars

They cancelled my order but kept my money!

First, after having placed my order on 18 of May, I heard nothing. After several tries to come in contact, I finally recieved an email on 9 of June where I'm told that my order has been cancelled. Since then I have been waiting to get my money back. I sent one email on 21 of June and another 12 of July. Heard nothing. Now I will turn to PayPal to see if they can help me to get my money back.

19 July 2011
Unprompted review

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