Easy Access Self Storage Reviews 

128
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Like a hotel for your belongings! I stored my belongings at Easy Access in Stockport and was really impressed with the whole facility. The building is modern, clean and incredibly secure, whi... See more

Rated 5 out of 5 stars

I used their Trafford site (close to the Trafford Centre) Fantastic service, easy sign up process, competitive pricing and excellent customer service. The great thing about this storage is it’s all... See more

Company replied

Rated 5 out of 5 stars

We have been a customer based at Bredbury for 6 years. A great location providing easy access to all our customers in the North West. Positive, friendly service from all the EASS team, always happy to... See more

Company replied

Rated 5 out of 5 stars

Moved home and needed to store some furniture. We looked around for a storage unit and settled on Easy Access Storage in Bredbury. Very pleased with the service provided, staff were very friendly and... See more

Company replied

Company details

  1. Self-Storage Facility
  2. also in
  3. Boat Storage Facility
  4. Moving Company
  5. RV Storage Facility
  6. Storage Facility

Written by the company

Our widespread experience in the industry combines with the personal touch only a family-run business can bring. With a wealth of experience and a customer-centric ethos, Easy Access Self Storage offers precisely what our name suggests: convenience and simplicity. We provide secure and accessible storage solutions to personal and professional customers across the Northwest. Our storage facilities are offered with affordable and accessible storage prices. We operate from three different locations, Ashton, Stockport and Trafford. All are easy to get to. Our storage facility in Ashton is located on Richmond street, just off junction 23 of the M60 and follow the A6140. Our Stockport is located just off Junction 25 of the M60. Our Manchester storage facility is situated directly opposite The Trafford Centre. Whether your home or business is in Manchester City Centre, Cheshire or the surrounding areas of Greater Manchester and beyond, you’ll find our self storage units ideally placed for accessible storage solutions. At Easy Access Self Storage, we understand that trust is paramount. Our storage solutions embody this value. This is aptly reflected in the comprehensive security across all our self storage facilities. Each unit is guarded by 24-hour security. Entrance to either of our sites is only accessible through a keycode which we will provide you and each unit is securely locked and monitored.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

128 reviews

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4.7

All reviews

(128)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb service

Superb service, gave me a quote for my storage which was very reasonable and security is great there. Harvey was especially helpful and proffessional i highly recommend.

8 December 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Kevin,

Thank you for the 5 star review! We hope to see you again in the future.

Rated 1 out of 5 stars

Havent received any quotes

Havent received any quotes, sent email, text and phoned the nber i was provided after making an enquiry

22 November 2023
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Reply from Easy Access Self Storage

Hi Anthony,
We hope you are well and thank you for your review and feedback.
Firstly, please accept our apologies for not contacting you as promised. We had experienced a technical issue resulting in some of our enquiries not reaching the main database which is why we missed you. If you require any further assistance please email enquiries@easyaccessselfstorage.co.uk.

Rated 1 out of 5 stars

Wouldn't discuss prices or …

Wouldn't discuss prices or requirements over email.

21 November 2023
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Charlene,

I'm sorry to hear that you wasn't happy with the service you had received. We will always provide quotations either by email but we do ask if we can speak with you first so that we can get a better understanding of your needs and provide you with a transparent quotation.

Rated 1 out of 5 stars

Nobody got in touch

I had an email saying someone would be in touch, then nothing and it's been about 2 weeks.

10 November 2023
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Danielle,
We hope you are well and thank you for your review and feedback. Firstly, please accept our apologies for not contacting you as promised. We have experienced a technical issue resulting in some of our enquiries not reaching the main database. We were under the impression this issue had be resolved. However as you have pointed out it seems to have returned, we would also like to reassure you this issue has now been rectified once and for all. A member of our team will be in touch today to discuss your storage needs further and provide you with a full no obligation quotation.
Thank you once again for you help and understanding.

Rated 1 out of 5 stars
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Ann,
We hope you are well and thank you for your review and feedback.
Firstly, please accept our apologies for not contacting you as promised. We had experienced a technical issue resulting in some of our enquiries not reaching the main database.
Once we were made aware of this we did try to contact you by phone and email to discuss your storage needs and provide you with a full quotation. However we did not gain contact with you as there were no reply to our emails or voicemails. Furthermore if you could review your emails as a quotation was sent to you on 18 November.
Thank you once again for you help and understanding, we look forward to speaking with you and providing you with the service you expect

Rated 5 out of 5 stars

Rented for 2 years and really glad I…

Rented for 2 years and really glad I chose easyacess. Harvey is a true professional and would send me a polite reminder if I'd forgotten to pay on time. The container was perfect, I was kept updated in advance of any payments / changes due. The whole process was easy from start to finish. The only reason I ended my contract was because I'd moved into my property and nolonger required storage. I will certainly recommend to anyone!! Brilliant company and a great set of employees.

14 October 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Sofie,

Thank you for your 5 star review! We will make sure to pass your kind words onto our team in Stockport.

Rated 5 out of 5 stars

Superb

Superb, friendly service and detailed explanations of options. Steve was accommodating and more than met our needs. Nice doing business with you!

6 September 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Emma,

Thank you for taking the time to leave a 5 star review!

Rated 5 out of 5 stars

Helpful and efficient team

The team at Easy Access Self Storage has always been very helpful and friendly.

1 September 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Thank you for your 5 Star review Patrick.
Our team always appreciate reading how they have made a positive impact with our customers. On behalf of the team thank you for choosing Easy Access Self Storage for your storage needs.

Rated 5 out of 5 stars

Very reasonable prices

Very reasonable prices, friendly, always helpful management.

28 August 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Thank you for the 5 star review!

Rated 5 out of 5 stars

Steve is that guy

Steve is that guy, super experienced and knew all the answers to my questions and provided great suggestions that made my decision very easy to make.
any questions or concerns you have just ask for him, i am sure the rest of the staff are just as good..lol

25 August 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Thank you for taking the time to leave your 5 star review Brian.
It’s great to read our team members have exceeded your expectations. We highly value all feedback and love reading such glowing accounts from our customers. We will ensure your review is fed back to the store. Thank you once again and welcome to Easy Access Self Storage

Rated 1 out of 5 stars

Did not receive the text message for…

Did not receive the text message for payment and was therefore charged a late fee. Would not accept that their system had failed and would not budge then help my property hostage until I paid the late fee. Terrible customer service. AVOID!!!

22 August 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Thank you Colin for choosing Easy Access Self Storage for your storage needs. We do value all our customers our aim being to deliver a transparent and tailored customer service. Striving to deliver what we consider to be a respectful and helpful experience, this is evident in the reviews we receive.

In addition there may be occasions where we may not meet the preconceived expectations. During these times we will endeavour to learn and improve as individuals and as a team.

Invoices are sent to customers 14 days in advance. Giving customers good notice to ensure payment is made. Unfortunately a late charge is imposed at 7 days overdue. This is to discourage customers from managing their accounts in arrears. Reviewing your particular situation it is evedent you were notified on serval occasions.

As matter of courtesy and not process or guarantee our stores may attempt to contact a customer if they fall into the “overdue” category. This maybe by text, email or phone call, again this is purely as a matter of courtesy and not process.
Ultimately it is the customers responsibility to ensure all payments are made in accordance with our terms and conditions. We have also contacted you directly to clarify this matter in more detial. If you feel you require more information please do contact our store, as we would be more than happy to help.

Rated 5 out of 5 stars

Great for any type of Storage

Really nice staff at Stockport Bredbury, really good security. Easy access for my caravan. I may have stayed but for caravan storage it's dearer than the general caravan storage parks, which offer the same security. Overall great service and I'd greatly let people know about you.

22 July 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Scott,

Thank you for taking the time to leave a 5 star review! We're glad to have met your expectations.

Rated 5 out of 5 stars

Excellent customer service

Good facilities and security arrangements. Excellent customer service. Definitely recommended.

2 July 2023
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Mark,

Thank you for taking the time to leave a 5* review! We will be sure to let our Trafford branch know of your kind words.

Rated 5 out of 5 stars

Great service

I used their Trafford site (close to the Trafford Centre)
Fantastic service, easy sign up process, competitive pricing and excellent customer service. The great thing about this storage is it’s all on ground level, no lifting heavy items up stairs to your lockup. Any queries they answer the phone quickly or email back straight away, will not hesitate to use again if needed. Thanks again.

3 July 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Andy,

Thank you for taking the time to leave a 5* review! We are really happy to hear that our Trafford branch met your expectations.

Rated 5 out of 5 stars

Trafford branch: 5 stars

I used the storage units at the Trafford branch. The whole process from sign up to handing back the unit, was easy and straight forward. Access is available using a PIN code entry system which again is easy to use. I found the staff to be most helpful and prompt in their responses. I would certainly use them again. 5 stars.

27 May 2023
Unprompted review
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Hi Kathryn,

We are really happy to hear that our Trafford store met your expectations. Thanks for taking the time to leave Easy Access Self Storage a review!

Rated 5 out of 5 stars

Great customer service

Bredbury staff have been great, their customer service has been brilliant. they are readily available and respond to enquiries ib a timely manner. They have been a delight.

3 May 2023
Easy Access Self Storage logo

Reply from Easy Access Self Storage

Thank you for your 5 star review!

We are happy to hear we met your expectations.

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