We have just had Doug from East Coast Appliances visit our home to repair our 20 year old Smeg cooker. A failed oven control switch prevented the fan oven operating. An outstanding service, Doug fou... See more
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I have used East Coast Appliance before years ago and Doug was amazing. That’s why when my oven packed i contacted them again . Fast efficient service and my oven was fixed in no time . Tyler came thi... See more
We have had East Coast Appliances out a few times to mend our Neff hide and slide cooker and also our Neff dishwasher. On all occasions East Coast have been great setting up appointments and have arri... See more
Great service from star to finish, he arrived on time, was really pleasant and easy to deal with and fixed our range cooker quickly by replacing 3 elements. Everything is working perfectly again. He a... See more
Company details
Written by the company
Welcome to ECA, we provide affordable and reliable white goods repairs with over 10 years multi-brand experience within the industry! We believe in quality of work and will always aim to deliver the best possible job. We're reliable and you can rest assured that you're in good hands with our services. We repair almost all makes and models and offer a 3 month guarantee on our work. We're based in Colchester and cover the surrounding areas, please phone or message to book us in today!
Contact info
Ipswich road, CO4 0AF, Colchester, United Kingdom
- 07737 789 007
- eastcoastappliances@outlook.com
- eastcoastappliances.co.uk
4.9
Excellent
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good and friendly service and fixed our…
Good and friendly service and fixed our range oven first time without any issues. Many thanks
3 November 2023
Unprompted review
The company engineer explained what had…
The company engineer explained what had happened and fixed the washing quickly, cleanly and with no mess, excellent service would recommend to all.
19 October 2023
Unprompted review
Oven heating element replaced
Doug replaced the heating element in my Zanussi oven. He arrived promptly, carried out the repair and left everything clean and tidy. He had previously repaired my dishwasher and so I knew that he was both personable and reliable. I would wholeheartedly recommend East Coast Appliances.
4 October 2023
Unprompted review
Disappointed
Disappointed that immediately upon arrival, the technician said he can't work on the gas hob part of the cooker, only on the electric oven part of the cooker. This was not made clear to me when booking for the service. Now I would have to pay for another call out charge for a gas guy.
Update after reply: Yes, I got an invoice and payment was made to your Lloyds Bank account.
8 June 2023
Unprompted review
Reply from East Coast Appliances
Apologies for any confusion, however, we have not carried out any works for yourself Sir. I've just checked our booking system and we haven't visited anyone by the name of Chowdhury, we also make it very clear on our website what appliances we repair and would make this clear on the phone before making any bookings. Are you please able to provide us with your booking confirmation, or provide an invoice to show that we have attended your property?
Update after reply: Thank you for your response, we have again checked further back on our system and can see we attended your property 3 months ago on 08/06/2023 to repair your dual fuel range cooker which you had reported the electric oven was causing your electrics to trip, you were advised during the telephone conversation we would be able to repair your oven however are unable to work on the gas hob as we do not have a qualified gas engineer. We feel your review is unjustified as you had been advised of the circumstances surrounding your repair.
I'd like to refer you to the electric oven and cooker repair on our website for future reference.
https://www.eastcoastappliances.co.uk/services/oven-repairs/
We will now update this page to make it clearer to future customers that we do not repair gas appliances. Apologies if you feel disappointed with the service provided.
Kind regards,
East Coast Appliances
Excellent job
Excellent job. Quick, efficient, fixed the appliance and put everything back nice and tidy.
Very impressed.
25 July 2023
Unprompted review
First class Service
The service we received from East Coast Appliances was exceptional, Douglas was on time/ very efficient and knowledgeable/ and carried out the work to a very high standard.
Will definitely use this company again
24 January 2023
Unprompted review
Highly recommend this company. Great service.
Douglas solved our problem really quickly and did a great job. Very old dishwasher had to come out, new one fitted, without destroying non-standard kitchen units. He made a difficult job easy and supplied a great dishwasher, took away the old one, all done efficiently. A lovely man I'd happily use again except that might mean the dishwasher not working.
2 June 2023
Unprompted review
Reply from East Coast Appliances
Thank you for your kind words, we repair all white goods if you have any issues in the future !
Really friendly and helpful team
Really friendly and helpful team, did a great job fixing our much loved dishwasher. Would definitely recommend!
20 February 2023
Unprompted review
had a defective 3 year old samsung…
had a defective 3 year old samsung tumble dryer, I didn't have to wait long & Doug arrived, diagnosed the issue quickly and fixed the dryer. Very knowledgable, friendly and prompt. would 100% recommend east coast appliances and will in the future.
19 January 2023
Unprompted review
Good service, highly recommend
On time, friendly and got the job done quickly. Reasonably priced, and loved my dogs.
18 January 2023
Unprompted review
Quick, friendly, professional
Oven died Thursday night. Called them Friday morning and Doug was here at 11am Monday. Had the element in his van, installed, tested and cleared up within minutes! Super-friendly team, both on the phone and the engineer. Highly recommended.
5 December 2022
Unprompted review
Siemens oven repair
A prompt and professional service, would definitely use again and recommend
15 November 2022
Unprompted review
Fridge thermostat repair
Great service, found the fault and carried out the thermostat repair in a timely manner. Competitive prices and honest service provided. Much appreciated.
27 September 2022
Unprompted review
Great to hear my Miele washing machine…
Great to hear my Miele washing machine squeak could be easily solved by Doug . Delighted with rapid, courteous and knowledgeable service . I would recommend this company to anyone.
5 September 2022
Unprompted review
High quality of service by East Coast…
High quality repair provided by East Coast Appliances with very reasonable pricing and waiting time.
29 July 2022
Unprompted review
Reliable, trustworthy and thoroughly professional
Exemplary service and care given to our dishwasher over a period of visits they were able to identify problem and fix it. They always try to do minimum intervention and are aware of keeping bills down. I would thoroughly recommend them. They are reliable, trustworthy and and give an expert honest opinion.
20 July 2022
Unprompted review
Very professional company
Very professional company
had my fridge-freezer repaired was really helpful and didn't over charge very quick service
11 July 2022
Unprompted review
Fridge repair
I was very pleased with helpful and polite assistance I received on behalf of my elderly mother.
The engineer arrived promptly and fixed the fridge and replaced the bulb which blew while he was there.
We would definitely contact them again
Elizabeth
7 June 2022
Unprompted review
the best service ever helpful
the best service ever helpful, very knowledgeable service never experienced before so helpful and top class workman ship....
31 May 2022
Unprompted review
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