Very good service and takes the worry out of converting tapes to digital format. Bear in mind that the quality of the finished product will depend the tapes supplied. If they are old or damaged the q... See more
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It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months... See more
Company replied
The final result of the digitisation is good, the service in terms of sending via DPD excellent and the dashboard for updates is fine. I was disappointed in two things. One was that it took almost 6 m... See more
Company replied
Still waiting for our USB to be sent but what we have seen so far on the downloads are fantastic, so many memories to relive, tears, laughter & happy times. It is a long process, we sent our videos b... See more
Company details
Written by the company
EachMoment Ltd is the UK's leading digital converter of old media like tapes, cine film, photos, audio and more. You'll laugh and cry when you see old faces that you haven't seen in years. See your children growing up again. Hear the voices of people you haven't heard in decades. See them move. We convert all types of old media: VHS to digital, hi8 to digital, even old reel-to-reel to digital! The EachMoment Memory Box system is the safest way to digitise your old media: a custom, crush-proof hand-delivered by high-security courier to and from your home to our lab in Norwich. What you get back is your memories, saved for all time. Now you can call the family round for an amazing movie night that you'll never forget!
Contact info
8 City Road, NR1 3AL, Norwich, United Kingdom
- 01603 291 552
- hello@eachmoment.co.uk
- eachmoment.co.uk
4.0
Great
2K reviews
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Having had one CD for processing since April 14th. I have chased and chased for it's return. In July they finally admitted is had been 'misplaced' - not lost! Eventually after 3 months I had this reply - (but only by putting a critical report on Trustpilot because my emails were ignored.)
"We would like to confirm that your order is scheduled to be returned to you by the end of this month (July). Once everything has been carefully packed, I will personally get back to you with a further update.
Your return will include your rehoused DVD, your PREMIUM USB, and all associated items."
Today is August 4th and still no CD or USB has arrived....!
My sincere advice to anybody thinking of using this company and if you cherish your memories, is DON'T as there are numerous other companies offering a more reliable service.
1 August 2026
Unprompted review
Reply from EachMoment
Dear Mr Newell,
Thank you for taking the time to share your feedback.
We would like to respond to your concerns directly, as we are genuinely surprised by the impression given in your message. Throughout this process, we have remained in contact with you and provided multiple updates regarding the status of your order, including the current situation and the expected return timeframe.
We fully understand your frustration regarding the length of time involved, and we sincerely acknowledge that the delay has been longer than anyone would have wished. However, we would like to reassure you that your items are safe, your order has not been abandoned, and the commitment we have provided remains unchanged.
I will be sending you one further private update with the latest information regarding your return. As previously confirmed, your order will be returned to you within the course of this month.
The remaining delay is linked to our current logistics dispatch schedule and courier restrictions, which are outside of our direct control once the order is prepared for shipment. We are actively managing this process and doing everything possible to ensure your completed order reaches you as quickly as possible.
We completely understand that these are not ordinary items, but precious memories, and we do not underestimate the emotional importance of receiving them back. This is precisely why every step is handled carefully.
At the same time, we would kindly ask for a fair reflection of the situation. While we absolutely accept and take seriously any concerns raised by our customers, we believe it is important to recognise the efforts being made by our team to resolve this matter and complete your return.
Thank you for your continued patience. We remain committed to seeing this through and ensuring that your memories are returned to you safely.
Kind regards,
The EachMoment Team
The digitising was superb and enabled…
The digitising was superb and enabled us to listen to some really old voice tapes - amazing. However, the communication with Each Moment was poor and frustrating.
3 August 2026
Unprompted review
Reply from EachMoment
Dear Mrs. Proctor,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you were so pleased with the digitisation results and that we were able to help you rediscover these precious voice recordings. Knowing that our work has helped bring back such meaningful memories is incredibly rewarding for our team.
We also sincerely appreciate your comments regarding communication. As a small and growing company, we have experienced a very significant increase in the number of customers we support, and we recognise that keeping everyone regularly updated has been one of the biggest challenges during this period.
We have been actively working on improving this aspect of our service and have introduced new features and processes to strengthen communication and provide a more transparent and reassuring experience throughout the journey. There is still work to be done, and we remain fully committed to continuing these improvements.
Thank you again for your honest feedback, your patience, and for trusting us with your valuable memories.
Warm regards,
The EachMoment Team
Many thanks for processing my old VHS…
Many thanks for processing my old VHS Wedding video
The instructions are clear and easy to follow. I have now received the online enhanced copy, which is truly amazing. Looking forward to receiving my USB copy to share with family and friends.
Many thanks
Peter Fielder
3 August 2026
Unprompted review
Reply from EachMoment
Dear Peter,
Thank you so much for sharing this wonderful feedback with us.
We are truly delighted to hear that you are enjoying your enhanced online copy and that the digitisation of your wedding video has brought these precious memories back to life. Moments like these are exactly why we do what we do, and it means a great deal to our entire team to know that our work has helped preserve such an important memory.
Your kind words have been shared with our team, and we sincerely appreciate your trust in us.
We have also contacted you privately to provide a final update regarding your order. Your USB copy is on its way and will be with you very soon.
Thank you once again for choosing EachMoment to preserve your memories.
Warm regards,
The EachMoment Team
Extremely pleased with our digitalised films
We have been extremely pleased with the service from Each Moment. From reading other reviews we knew that it wouldn’t be a quick process, but the communication was excellent and we were able to track progress whenever we wanted to.
We have received all of our digitalised cine films and are delighted that they were able to process all of them! It been wonderful looking back at our memories.
Will definitely be using them again!
3 August 2026
Unprompted review
Reply from EachMoment
Dear L P 2,
Thank you so much for your wonderful review!
We are truly delighted to hear that you were happy with the service, communication, and final results. Knowing that you are now able to revisit your cine film memories and share those special moments again means a great deal to our entire team.
Thank you for trusting us with such precious memories, and we would be absolutely delighted to help you again in the future.
Warm regards,
The EachMoment Team
The visibility and tracking of my…
The visibility and tracking of my project was great and gave me confidence that my precious memories were being well looked after. My biggest drawback is the length of time it took. It took 4 months start to finish.
3 August 2026
Unprompted review
Reply from EachMoment
Dear Sinead,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that the visibility and tracking of your project gave you confidence throughout the process. We know how important these memories are, and providing reassurance that your precious media is being carefully looked after is something we consider essential.
We also fully appreciate your comments regarding the turnaround time. At this stage of our journey as a growing company, this is an area where we recognise we are not yet where we want to be. We have experienced a significant increase in demand, and while we are extremely grateful for the trust our customers place in us, our operational processes and capacity are still adapting to this growth.
Our teams are working continuously to improve efficiency, strengthen our production flow, and maintain the quality standards we believe our customers deserve. Reaching the right balance between speed and the careful handling required for these irreplaceable memories is a challenge we are actively addressing.
Thank you sincerely for your patience, understanding, and support while we continue building and improving. Your feedback helps us get closer to where we want to be.
We are very grateful that, despite the longer journey, you trusted us with your memories and hope you enjoy revisiting them for many years to come.
Warm regards,
The EachMoment Team
The final result of the digitisation is good but very slow process
The final result of the digitisation is good, the service in terms of sending via DPD excellent and the dashboard for updates is fine. I was disappointed in two things. One was that it took almost 6 months to get the results and that when I was wanting to contact them to find out how much longer it would be necessary to wait there is literally no way of calling or emailing them on the site.
20 June 2026
Unprompted review
Reply from EachMoment
Dear Ros,
Thank you very much for taking the time to share your feedback with us.
We are pleased to hear that you were happy with the final digitisation results, the DPD delivery service, and the dashboard experience. We truly appreciate your positive comments and are grateful that you trusted us with your memories.
We also fully understand your comments regarding the waiting time and the difficulty in reaching us. Your order was particularly complex to process, and the combination of the technical work required on your media, together with the high volume of projects being handled by our teams, resulted in a much longer turnaround time than we originally anticipated.
We recognise that waiting several months for such meaningful memories is not easy, and we are continuously working on improving both our operational capacity and our communication channels to provide a smoother and more reassuring experience throughout the process.
Thank you again for your patience, your understanding, and your valuable feedback. It helps us continue improving while we grow and develop our service.
Warm regards,
The EachMoment Team
First class service from initial…
First class service from initial enquiry to receiving my digital email and the return of all my tapes.
The quality is superb and I am so pleased to be able to look at videos going back a long time.
What an amazing service to offer.
Thank you so much! v
30 June 2026
Unprompted review
Reply from EachMoment
Dear Sue,
Thank you so much for your wonderful feedback.
Reading your kind words brings a great deal of joy to our entire team, and we have shared your message with everyone involved in preserving your memories. It is incredibly rewarding to know that you are now able to revisit these special moments and enjoy videos from so many years ago.
Thank you for entrusting us with your precious memories and allowing us to be part of preserving them for the future.
We truly hope that we will have the opportunity to assist you again with future projects and provide you with the same level of care and satisfaction.
Warm regards,
The EachMoment Team
It took a long time but I understood my…
It took a long time but I understood my media needed some TLC first before digitisation.
Finally, when firstly the files were uploaded to Atlas Archive, I looked at the output and realised I needed 2 of the 3, enhanced. So I paid for enhancement on the 2 files. My USB arrived but no DVDs. I had an email to explain there was a backlog of DVDs ad they were having problems. The USB stick does not work in my smart TV but I have yet to try it on my laptop.
The DVDs finally arrived. They are good quality except one of the files. I was told I was to recieve the 2 enhanced files and 3 originals. From what I have looked at on the DVDs, I have the 3 original files but no enhanced files that I paid for. I sent several polite emails about this issue but with no reply.
I wasn't going to complete this review but I am now frustrated that I am not getting an email response and have not received the 2 enhanced files that I paid for.
2 August 2026
Unprompted review
Reply from EachMoment
Dear Robert,
Thank you for taking the time to share such detailed feedback. We sincerely appreciate your patience throughout the process and would like to clarify a few points regarding your order.
First and foremost, we would like to reassure you that every USB device is individually tested by our team before being dispatched. Our USB devices are formatted using the standard exFAT format, which is compatible with the vast majority of modern Windows computers and standard devices. However, due to the wide variety of televisions and smart TV systems available on the market, no digitisation provider can guarantee compatibility with every single TV model and configuration. This is unfortunately beyond our control.
If required, we can of course provide guidance on how to reformat the USB device for specific uses, depending on the device you wish to use it with.
Regarding the DVDs, an explanation was provided as to why these were sent separately from the USB. We apologise if this information was not communicated clearly enough and if this created additional confusion.
We would also like to clarify an important point regarding the AI Enhancement option. The enhanced versions are generated and made available through your online Atlas cloud album. They are not automatically included on the physical output formats such as USBs or DVDs. We sincerely apologise if this distinction was not made clear enough during the process, and we understand how this could have led to a misunderstanding.
We are sorry to hear that you felt frustrated by the lack of response to your follow-up messages. We are reviewing this internally, as we always aim to provide timely support and clear communication throughout the customer journey.
Thank you again for your understanding and for trusting us with your precious memories. We remain available to assist you further should you need any clarification regarding your Atlas album or your files.
Kind regards,
The EachMoment Team
Very pleased with the digitised…
Very pleased with the digitised memories I've received. It does take a long time for the process beginning to end (about 4 months in my case, but there was a lot to transfer). It would have been helpful to have a little more contact from you earlier to reassure me it was being done and everything was safe.
2 August 2026
Unprompted review
Reply from EachMoment
Dear Claire,
Thank you so much for taking the time to share this generous feedback with us.
We are truly delighted to hear that you are pleased with your digitised memories and that you can now enjoy and revisit these important moments.
We also sincerely appreciate your comments regarding communication during the process. Your feedback is extremely valuable, and we will take it very much to heart as we continue strengthening our practices and improving the reassurance and updates we provide throughout the customer journey.
Thank you once again for your patience, your understanding, and for trusting us with such precious memories.
Warm regards,
The EachMoment Team
Fantastic service
Fantastic service, very professional.
You trust your memories with them, would highly recommend.
Thank you x
1 August 2026
Unprompted review
Reply from EachMoment
Dear John,
Thank you so much for your wonderful feedback.
We are truly grateful for your kind words and your recommendation. Entrusting us with precious memories is a responsibility we take very seriously, and it means a great deal to our entire team to know that you felt confident and well cared for throughout the process.
Thank you once again for choosing EachMoment and for allowing us to be part of preserving your special memories.
Warm regards,
The EachMoment Team
Watch the process so had good idea when…
Watch the process so had good idea when complete.
Well boxed and delivered
24 June 2026
Unprompted review
Reply from EachMoment
Dear customer,
Thank you so much for taking the time to share your feedback with us.
We truly appreciate your kind words regarding the process tracking and the care taken with your returned order. It means a great deal to know that you felt informed throughout the journey and that your memories were returned safely and securely.
Thank you again for your support and for trusting EachMoment with your precious memories.
Warm regards,
The EachMoment Team
Took longer than expected but I’m…
Took longer than expected but I’m pleased with the results so far
31 July 2026
Unprompted review
Reply from EachMoment
Dear Keith,
Thank you so much for taking the time to share your feedback with us.
We truly appreciate your patience and are delighted to hear that you are pleased with the results so far.
We completely understand that waiting longer than initially expected can be frustrating. Our turnaround times can vary depending on many factors, including the condition and type of media, the amount of technical work required, repairs, and the overall complexity of each individual project.
Digitisation is a careful and detailed process rather than a simple transfer of files, and our priority is always to handle each customer’s memories with the attention and care they deserve rather than rushing through the work.
Thank you again for your understanding, your trust, and for allowing us to preserve your precious memories.
Warm regards,
The EachMoment Team
Thank you for converting my tapes
Thank you for converting my tapes. They are lovely to see. Length of time to get them was a wee bit of an issue but go there. Thanks Margaret
31 July 2026
Unprompted review
Reply from EachMoment
Dear Margaret,
Thank you so much for your lovely message.
Reading your feedback brings a great deal of joy to our entire team. Knowing that you are now able to revisit and enjoy your tapes again is exactly the reason why we do what we do.
We truly appreciate your understanding regarding the time taken to complete your project. We know how important these memories are, and we are grateful that you gave us the opportunity to carry out the work properly while we continue improving our processes and working towards the level of service we aim to provide.
Thank you again for your patience, your trust, and for allowing us to preserve these precious memories for you.
Warm regards,
The EachMoment Team
From sending off my cassettes until…
From sending off my cassettes until their return ,the Each moment team have been superb in replying to my emails and explaining everything in clear explanations.
My USB premium are a beautiful added item to give to my family and memories they helped create and they will cherish forever.
31 January 2026
Unprompted review
Reply from EachMoment
Dear Diane,
Thank you so much for your wonderful feedback.
We are truly delighted to hear that you felt supported and well informed throughout the entire process. Clear communication and reassurance are extremely important to us, especially when we are entrusted with memories that hold such personal and emotional value.
It brings our team great joy to know that your Premium USBs will become a special gift for your family and a way to preserve and share these precious moments for years to come.
Thank you again for trusting EachMoment with your memories. It has been a pleasure to be part of preserving them for you and your loved ones.
Warm regards,
The EachMoment Team
Poor customer service - eventually resolved
I sent my memory box back within a week 15/07/26, which was supposed to include the 50 bundle, which I was quoted would leave me to pay £45. I got invoice which said £75 to pay so emailed asking for the AI enhancement and USB storage be removed and an amended invoice sent. The bundle was refunded, which was not what was requested, and after many emails, long telephone conversation on Monday 27/07/26, I was told this would be sorted but nothing has been done. All I want is the bundle applied to my invoice and a revised invoice sent for me to pay so they can begin working on my order.
I have called this morning, Friday 31st July, to get a voice message just just constantly repeats itself, no chance to leave message.
I am appalled at this service. Read the reviews on here before I placed order thinking they were good company but seems not.
In spite of the quick response to my review, I have not heard further.
On the 6/08/26 I received a telephone call and a corrected invoice followed.
4 July 2026
Unprompted review
Reply from EachMoment
DearJL W,
Thank you for your message and for taking the time to share your concerns.
I am about to send you a new private email confirming the details and next steps. We will amend the order exactly as requested and honour the solution discussed with you.
We sincerely apologise for the confusion and the frustration caused throughout this process. We fully understand that you simply wanted the correct adjustment to be applied so that the order could move forward, and we appreciate your patience while we worked through the details.
We genuinely hope that, despite the difficulties and misunderstandings encountered so far, we are now on the right path to resolving this properly and providing you with the service and experience you expected from us.
Thank you again for giving us the opportunity to put this right.
Kind regards,
The EachMoment Team
It has been lovely to view some of the…
It has been lovely to view some of the old memories, but the quality and viewability of some is very poor .
31 July 2026
Unprompted review
Reply from EachMoment
Dear Amanda,
Thank you for taking the time to share your feedback.
We have carefully reviewed your order with our senior technicians, and we can confirm that five of your VHS tapes required extensive repairs before they could be digitised. One of these tapes had to be digitised multiple times in order to recover the maximum amount of footage possible. Following these efforts, we uploaded the best versions we were able to produce from the original media.
We would also like to mention that the quality of the digitised files will always reflect the condition of the original tapes. We fully recognise that your recordings show signs of age and damage, and while modern restoration techniques can improve the viewing experience, they cannot recreate information that has been permanently lost from the original recordings.
Nevertheless, it was a genuine pleasure to work on your project, and we hope that despite the condition of the tapes, you have been able to rediscover and enjoy many of your precious memories.
Thank you once again for entrusting us with their preservation.
Kind regards,
The Each Moment Team
Happy memories are here again!
Delighted to have been kept up to date throughout the whole process in the lab.
The media files are a very clean option. Looking forward to spending some time going back to visit the past!
Thanks for a great service!
30 July 2026
Unprompted review
Reply from EachMoment
Dear Robert,
Thank you so much for your wonderful feedback.
We're delighted that you enjoyed the updates throughout the process and that you're pleased with your digitised memories. It was a pleasure to help preserve them, and we hope you enjoy revisiting those special moments for many years to come.
Kind regards,
The Each Moment Team
Great apart from time taken.
It has been great in the process of ease of dispatch, communication with processing and being able to see the data once it’s been processed. The only let down is the time it has taken to do it… months and months! I sent my box in 4 months ago and although I have had sporadic access through the cloud for the last 1-2 months, I was notified of completion a few weeks ago and I am still waiting for my USB data stick to be sent to me. It’s a shame as the business is really good idea! Improve your speed and you’ll get 5 stars!
30 July 2026
Unprompted review
Reply from EachMoment
Dear Philippa,
Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you found the dispatch process, communication, and Cloud Album experience easy and convenient.
We also fully understand your disappointment regarding the turnaround time, and we sincerely apologise for the delay.
Over the past several months, we have experienced a significant increase in the number of orders entrusted to us. While this has enabled us to strengthen and expand our operations, it has also resulted in longer processing times than we would ever wish for our customers. Our teams are working hard to reduce the backlog and progressively return to our standard turnaround times.
In addition, some departments have faced greater operational challenges than others due to the specialist equipment required to digitise and restore ageing analogue media. These machines require regular maintenance, calibration and occasional repairs to ensure the highest possible quality while protecting the original materials entrusted to us.
Regarding your order, we would like to reassure you that your USB has already been packed and is awaiting the next available courier dispatch. We have also contacted you privately and provided photographic confirmation of your completed order for your peace of mind.
Thank you once again for your patience and for your constructive feedback. We truly appreciate your support and hope you enjoy your digitised memories for many years to come.
Kind regards,
The EachMoment Team
Each moment did the unbelievable and…
Each moment did the unbelievable and made our very old tapes from the late 50s and early 60s live on and will be forever grateful
30 July 2026
Unprompted review
Reply from EachMoment
Dear Jack,
Thank you so much for taking the time to share your wonderful feedback.
It was truly our pleasure to assist you with this special project and help bring your precious memories from the late 1950s and early 1960s back to life. We are delighted to know that they can now be enjoyed and preserved for many years to come.
Thank you again for trusting us with your valuable recordings.
Kind regards,
The Each Moment Team
I am extremely worried about my tapes
I am extremely worried about my tapes. I had an auto text message this morning chasing me to send my tapes - but I sent them back some days ago. I have attempted today to contact them via email, phone and text but nothing gets a response. My order is not even recognised on their tracking system on their website. I'm so worried!
29 July 2026
Unprompted review
Reply from EachMoment
Dear Catherine,
As confirmed during my phone call, I would like to reassure you that we have received your order on 20 July.
The informative concierge call you received did not take this date into consideration, which was simply due to a mismatch in the information available at the time. We sincerely apologise for any confusion this may have caused.
Please rest assured that your order has been safely received and is being handled accordingly.
Thank you for your understanding, and please do not hesitate to contact us if you have any further questions.
Kind regards,
The EachMoment Team
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