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E-Wheels Norge AS Reviews 

9,407
•
TrustScore 4 out of 5

4.0

Bicycle Store
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See what reviewers are saying

Rated 4 out of 5 stars

There was a bunch of emails back and forth, approximately 15 of them, before something concrete happend. Overall , there was always response from costumer service but the product I've bought is not... See more

Company replied

Rated 4 out of 5 stars

The initial reply time was long (3-4days) and did not improve after the first reply. Also, each time it is a new person who is replying, which made it a bit more difficult to follow what is done/requi... See more

Company replied

Rated 5 out of 5 stars

I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more

Company replied

Rated 1 out of 5 stars

I have generally been happy with my E-Wheels scooter, but I am disappointed with how my warranty case has been handled. After only 5 months of use, the scooter developed serious water damag... See more

Company details

  1. Bicycle Store
  2. Outdoor Sports Store

Written by the company

E-Wheels er en av Nordens største forhandlere av små elektriske kjøretøy og ble grunnlagt i Norge i 2014 som E-Wheels Norge AS. E-Wheels har levert en stor andel av Nordens små elektriske kjøretøy og anses som en pioner i det grønne skiftet.

Norges mest solgte el-sparkesykler & elsykler

Written by the company

150.000+ fornøyde kunder siden 2014!
Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.

Kundeservice

Alltid tilgjengelig for deg

Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer. Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt! Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice

Contact info

Promotion box for E-Wheels Norge AS

E-Wheels Norge AS

En av Nordens største forhandlere av mikromobilitet!

4.0

Great

TrustScore 4 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(9,407)

1,083 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I will send a real answer when I will…

I will send a real answer when I will receive my equipments 🤷🏻‍♂️. But, until now it’s not send.

15 October 2024
E-Wheels Norge AS logo

Reply from E-Wheels Norge AS

Dear customer,

Thank you for choosing us, and taking the time to give us a review. 

We hope our products meet your expectations! Please let us know if you have any questions, concerns or compliments.

We can be reached through chat, email and our customer service phone number if you want to reach out to us. 

Looking forward to hear further from you!

Rated 4 out of 5 stars

Good help

Took a while to get a responce, but when he got back to me he was very helpful and even sent a replacement part for free! Good stuff!

13 October 2024
Unprompted review
Rated 5 out of 5 stars

I am very pleased to have completed my…

I am very pleased to have completed my order with e-wheels. A special thanks to Viktor from customer service, who has been an invaluable help – without his effort, the order might not have been completed. I look forward to receiving my electric scooter and trying it out!

7 October 2024
Unprompted review
Rated 1 out of 5 stars

For lang leveringstid

23 September 2024
E-Wheels Norge AS logo

Reply from E-Wheels Norge AS

Hei,

Takk for tilbakemeldingen. Vi ser at du har bestilt en sparkesykkel som er på forhåndssalg, og forventet leveranse er satt til 8. oktober. Leveringstiden på forhåndsordre er et estimat som er så nøyaktig som mulig. Ettersom det kan oppstå uforutsette hendelser underveis kan det ikke garanteres at datoen er 100% eksakt.

Har du flere spørsmål, er du velkommen til å kontakte oss!
Med vennlig hilsen,
E-Wheels Kundeservice

Rated 4 out of 5 stars

E-Weels kjøpt

Excellent electronic communication
Very good service in store
Store overcrowded with bicycles, difficult to move around with more than two customers in butique.
So far we are very happy with Momas Balance Pro.

20 September 2024
Unprompted review

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