Dylanstephenpens Reviews 

420
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the straightforward process for both selling and buying pens. Many people appreciate the quick responses and clear communication received from the staff. The team is often described as helpful, knowledgeable, and professional, contributing to pleasant interactions. Consumers frequently highlight the prompt payment, often received immediately or the very next day after their items arrive. The offers made are considered fair, and products are consistently described as authentic and accurately represented. This consistent efficiency and reliability contribute to a highly satisfying overall customer experience.

What people talk about most

Payment

People report positive experiences with payment, highlighting prompt and immediate transactions. Many... See more

Product

Consumers consistently express satisfaction with the product, highlighting the excellent selection and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and promptness.... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the swift and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more

Rated 5 out of 5 stars

Amazing Company and Service. I wanted to sell a Mont Blanc Pen, I filled in the enquiry form including some pictures and within 30 minutes I had an offer from Steve. Pen sent yesterday, the comp... See more

Rated 5 out of 5 stars

I would like to share my experience selling and buying pens from Dylanstephenpens. The pens you buy are authentic and accurately described. They came in one day of purchasing them, packed very... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(420)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Price agreed and as soon as received in the post money was in my account. Would definitely use this company again .

25 April 2024
Unprompted review
Rated 5 out of 5 stars

I got four separate valuations for my…

I got four separate valuations for my Mont Blanc pens. Dylan Stephen's price was 20% higher than the second best quote, so I sent them the pens and received payment in my account the very next day. Impressive all round.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Very fair and efficient dealer

Very fair and efficient dealer with a flawless process. I was selling 2 pens - a Sheaffer and a Cartier. I had a very fair offer via WhatsApp within an hour. After posting Royal Mail SD, payment was made into my account almost immediately once the pens were received. I wish more businesses operated like this.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Stuck cartridge in my Cartier pen

I rang for some advice on a stuck cartridge in my Cartier pen. He was most considered and the advice was excellent and worked a treat. Always good to deal with a professional. Many thanks and happy to recommend.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service
Dylan Stephens are very professional , agreed price on a Montblanc Meisterstük , then shipped to them. Arrived next day, and bank transfer same day. Highly recommended

31 March 2024
Unprompted review
Rated 5 out of 5 stars

Pen From JAPAN

I recently decided to sell my pen and stumbled upon this service online. After sending photos of my pen, I quickly received a quote, which made the process incredibly smooth from the start. Despite my initial nervousness about sending my valuable item through the post, I was pleasantly surprised when Stephen confirmed its safe arrival just few days later. What truly impressed me was their promptness in transferring the payment to me instantly upon receiving the pen. Their service was not only efficient but also trustworthy, making the entire experience hassle-free. I highly recommend them for anyone looking to sell their items with ease and confidence. Kudos to the Mr. Stephen Dylan for providing such exceptional service!"

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Mont Blanc pen

I sent photos of my pen and received a quote. I was nervous having to send it through the post but they received it the next day and transferred me the payment instantly. Great, swift service.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process, best value on the market, reliable

Steve is easy to reach, very responsive, and has offered the highest value for my pre-owned Cartier pen. Once agreed on the price, I sent the pen to the address he indicated. The day after the money was in my bank account. He also kindly paid the delivery costs, which was not initially agreed.

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Genuine business, great service

Same great experience as the other reviewers, fast response from Steve to initial enquiry, fair price offered for my Mont Blanc fountain pen and payment immediately on receipt. Absolutely first class. Hard to find such a genuine business so I’d highly recommend this business to anyone looking to sell a luxury pen.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly Service

Found this place online and read through lots of positive reviews. Reached out via WhatsApp and got a response from Steve. Sent through some pictures of my Mont Blanc pens and got an offer through within 15 mins. Accepted and sent the pens off the next day. Pens were received the following day to Steve and payment was sent to my bank account instantly. Absolutely amazing service. Steve is incredibly efficient and gave what I believe was a great price. I highly recommend you reach out if you are thinking of selling your pens.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Such an easy experience

Such an easy experience! Dylan Stephen’s was responsive and all instructions were clear. I was selling a pen and the money arrived in my bank account before I even knew that the pen had been delivered to them! Very positive all around.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Easy and trustworthy

Probably the best experience I've ever had with a company. From the initial WhatsApp message, I received a reply in about 30 minutes from Steve with a fair offer for my pen. Once the pen was delivered, I received the payment within ten minutes. Everything was so easy - I would definitely recommend Dylanstephenpens if you have a pen you wish to sell.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this seller/buyer!

Communication was excellent, fast and efficient. Both for purchases and sale of pens. I would recommend anyone looking for a quality pen to buy/sell take a look at their stock. When selling, payment to me was fast. When purchasing delivery was equally fast.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Pen sold to Dylan Stephen

Stephen purchased a Montblanc pen from me. The transaction was very smooth as emails were responded to very quickly and within 24 hours of sending via Royal Mail, the money was in my account. I highly recommend using Dylan Stephen

10 January 2024
Unprompted review

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