Dyce Energy Reviews 

205
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

First spoke to Dan B last year and after chewing his ear off about poor service from a supplier I shall not name, Dan signed us up with far better rates and I’m glad to say we’ve renewed again. A plea... See more

Company replied

Rated 5 out of 5 stars

Thank you for sorting this out and for putting up with me contacting you so often throughout the process. Again i would like to give a shout out to Becky and Lauren show them my appreciation for... See more

Company replied

Rated 5 out of 5 stars

Wayne Bruck sorted out my problem with accessing the account immediately & efficiently. I'm only sorry that my church didn't stay with DYCE (it found someone else cheaper) as DYCE personnel have alway... See more

Company replied

Rated 5 out of 5 stars

I've worked with several suppliers in the past and every one up to now has just been looking to get my contract signed up - UNTIL NOW... DYCE has been like a breath of fresh air giving me a full... See more

Company replied

Company details

  1. Energy Supplier
  2. Business to Business Service
  3. Electric Utility Company
  4. Gas Company
  5. Green Energy Supplier
  6. Industrial Gas Supplier

Written by the company

Dyce Energy is a UK based energy provider, we offer affordable business electricity and gas products to companies across the UK. Our range of tariffs is designed to give you the flexibility to find the perfect solution for your business. We have specialised tariffs and processes for large and small businesses, so you can feel confident you’re getting the best business energy for your needs. We understand the complexities and demands that come with running a large business or one that has multiple sites. If you run a large organisation, we can offer you a range of flexible products to suit your specific needs and requirements including half hourly meters. We are more than just a supplier, We want to get to know you, to help your business grow. Our ethos is that if you grow, we grow. We believe in access of information, which is why we’ve created Your Energy Online a dedicated customer portal to help you manage your energy costs via your computer, smart phone or tablet. We aim to offer competitive prices and simple energy plans for businesses. We are committed in helping develop a positive relationship with our customers, partners and suppliers. Every business needs a basic set of values, right? We’re no different. What drives us every day is our customer satisfaction, but at the base of all that we do is our values.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(205)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke to Dan in sales recently

Spoke to Dan in sales recently, he was a joy to deal with. Took time out to advise what was best for our business. A real credit to the company.

7 March 2025
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Reply from Dyce Energy

Good morning, thank you for taking time to stop by and leave us a great review, we really appreciate it. We have passed on your compliments to Dan.

Rated 5 out of 5 stars

Dan Bennett Is the best sales manager

Dan Bennett Is the best sales manager. I was really confused about my renewal. I have spoken to Dan several times. He explained me really well. The good thing about him that he didn’t force me or push me to renew. When I have done my own searches then I have realised he given me the best options. 5 stars for him

6 March 2025
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Reply from Dyce Energy

Good morning, thank you for dropping by to leave Dan Bennett the fantastic feedback, we really appreciate the review and have passed your kind words for Dan.

Rated 5 out of 5 stars

Dan B really helpful

Spoke to Dan B recently, helpful friendly and honest. Will call back again in May as agreed to discuss a contract for our second site.

28 February 2025
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Reply from Dyce Energy

Hi James, thank you for dropping by to leave us a fantastic review and we look forward to working with you on your second site.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, was only too happy to help with my several queries, very easy to speak too, and explained things well. Also happy to email me further information to help. Couldn't of asked for a better service.

27 February 2025
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Reply from Dyce Energy

Good morning Damian, thank you for taking the time to leave us a great review based on our service to you. This helps us help more customers.

Rated 5 out of 5 stars

Efficiency

Efficiency! Try and get through to one of the bigger suppliers and you will spend hours on end. Dan B picks the phone up quickly and gets to business.

26 February 2025
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Reply from Dyce Energy

Hi Chris, thank you for stopping by and leaving us a fantastic review! We pride ourselves on our customers being able to get through to us without the long queue times.

Rated 5 out of 5 stars

Great chat with Dan B

Great chat with Dan B about a quotation. Very honest and not pushy. Surprisingly enjoyed our chat about the Energy market I can see why Dyce has so many positive reviews. Will be signing up this week.

26 February 2025
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Reply from Dyce Energy

Good morning Johnathan, thank you for taking the time to leave Dan B a great review. We have passed this onto him and we cannot wait for you to sign up with us.

Rated 5 out of 5 stars

DAN B

What made my experience great? DAN B did.

21 February 2025
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Reply from Dyce Energy

Good afternoon Jess, thank you for taking the time to leave us a great review. We have passed on your compliments to Dan B.

Rated 5 out of 5 stars

Feels more like speaking to a family…

Feels more like speaking to a family member than a business. Great communication and very helpful. We already have one utility supplied by this great company and when finished with another not so good company we will be switching our other utility supply to this company
Great all round service by mr bissett!!😀

11 February 2025
Unprompted review
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Reply from Dyce Energy

Good afternoon Patrick, thank you for leaving us a fantastic review based on your experience with us. We have passed your compliments on.

Rated 5 out of 5 stars

Dan the sales manager has been very…

Dan the sales manager has been very helpful for my business energy needs. Good pricing and good online services

12 February 2025
Unprompted review
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Reply from Dyce Energy

Good afternoon, thank you for taking the time to leave us the fantastic review. We have passed your compliments onto Dan.

Rated 5 out of 5 stars

Great service and you get to speak to real people!!

First spoke to Dan B last year and after chewing his ear off about poor service from a supplier I shall not name, Dan signed us up with far better rates and I’m glad to say we’ve renewed again. A pleasure to speak to an individual who genuinely cares and has always been helpful. I would highly recommend Dyce when you are looking to switch energy supplier.

13 February 2025
Unprompted review
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Reply from Dyce Energy

Good afternoon, thank you for stopping by to leave us the fantastic review. We look forward to you being our customer for the future and we have passed your kind words on to Dan.

Rated 5 out of 5 stars

Go above and Beyond

I wouldnt hesitate to recommend this company, the Direct Sales Manager Dan Bennett has gone above and beyond to assist us.
They are very friendly and helpful, they have an actual person on the end of the phone to deal with queries and brilliant customer service.

6 January 2025
Unprompted review
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Reply from Dyce Energy

Good afternoon, thank you for taking the time to leave us an amazing review and we have passed on your kind words to Dan Bennett.

Rated 5 out of 5 stars

Dyce Energy are a breath of fresh air

Dyce Energy are a breath of fresh air. Their customer service is fantastic and they have been very co-operative in resolving an issue for us. Dan in particular was so friendly and helpful, and he really went out of his way to assist in any way he could. He really is a credit to the company.

12 February 2025
Unprompted review
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Reply from Dyce Energy

Good afternoon, thank you for stopping by to leave us the fab feedback, we really appreciate it. We have passed on the compliments onto Dan.

Rated 5 out of 5 stars

Good pricing

Good pricing, great negotiation.

12 February 2025
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Reply from Dyce Energy

Hi there, thank you for taking the time to leave us a great review. We really appreciate it.

Rated 5 out of 5 stars

A good British supplier

The team at Dyce is beyond amazing. I have had my gas supplied by them for years and can honestly say that Dyce has never let me down. The customer service team is one of the finest in the country and have resolved any issues I have had with bills quickly and professionally.

7 February 2025
Unprompted review
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Reply from Dyce Energy

Hi Luke, thank you for stopping by to leave us an amazing review. We really appreciate you taking the time to leave great feedback.

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with, Dan contacted me before current contract with them expired and gave us a good renewal quote - a deal we could not turn down as better than other quotes we had received from others! A real pleasure to stay with you for another year.

7 February 2025
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Reply from Dyce Energy

Hi there, thank you for taking the time to leave us great feedback. We have passed your compliments on to Dan. We look forward to another year with you as our customer.

Rated 1 out of 5 stars

Transfer to Yu energy has been a…

Transfer to Yu energy has been a shambles.

We vacated a premises months ago and notified Dyce but now being threatened with court action by Yu even though they owe us money!

6 February 2025
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Reply from Dyce Energy

Hi customer, thank you for leaving us th constructive feedback, this is something that we value in order to improve our service to our customers. We have emailed you in hope to work with you to resolve the matter(s).

Rated 5 out of 5 stars

We had a business meeting with Dan and…

We had a business meeting with Dan and Megan today, we have no negatives at all they are both amazing at what they do and are always welcoming with any issue we have to ensure we come to a resolution. Keep doing what you do and we are looking forward to working with you both in the future.

30 January 2025
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Reply from Dyce Energy

Hi Jessica, thank you for dropping by and leaving us an amazing review based on your experience with us. We have passed on your compliments to Dan & Megan.

Rated 5 out of 5 stars

Called to submit a meter read

Called to submit a meter read, the staff were really friendly and also set me up so I can use the app next time. What a great company

22 January 2025
Unprompted review
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Reply from Dyce Energy

Good morning Lydia, thank you for taking the time to leave us a fantastic review. It means alot to us :)

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