Horrible bosses i was off sick with heartfailure they sacked me when I got back through no fault of mine the owners are evil people
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a 2 rib of beef to feed 6. Upon arrival it was a very small 2 rib, not enough. It would have been more transparent to order by and price by weight. I queried the price paid considering this an... See more
I read through their restaurant menu in Mayfair to to see the produce and how and where it's sourced.Having a butchers next door to the restaurant/bar showed their provenance.As well as that, I was ab... See more
Company replied
Unfortunately DHL let the company down big time as the first parcel never arrived causing great inconvenience when I had to make an alternative meal. They kindly sent a second beef wellington which ar... See more
Company replied
Company details
Written by the company
We are a community farm shop celebrating the best Somerset has to offer. Durslade Farm is the inspiration behind the farm shop – sharing all that is a fresh and seasonal with the local community, and direct to you, nationwide. On the farm we rear award-winning beef and lamb for the farm shop and we also have the walled garden where we grow a selection of herbs, fruit and vegetables. All of our meat is expertly prepared by our Head Butcher Giles and his team. In addition we have an orchard for cider, a vineyard and bee hives for our own honey and a large selection of wild, foraged foods including wild garlic, crab apples, blackberries – which make up our foraged range. Our commitment to sustainability and ethos in working with like-minded suppliers is what connects us to the different producers we work with – from free range farms where animal welfare and best practice is the highest priority, to companies that use materials that are biodegradable or made from recycled materials. We promote and share local talent, supporting small projects with big futures and work with established ones to create special products that you can only find here.
Contact info
Farm Shop Somerset, Durslade Farm, Dropping Lane, Bruton, BA10 0NL, Somerset, United Kingdom
- 01749 717 130
- customerservice@dursladefarmshop.com
- dursladefarmshop.co.uk
3.5
Average
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and fast…
Excellent customer service and fast delivery on the day they promised! Sausages were great!
2 May 2023
Reply from Farm Shop
Thank you so much for taking the time to leave us such lovely feedback, Meenashree - our butchers will be delighted to hear that you enjoyed our Merguez Sausages! A great deal of love goes into everything we do at the Farm Shop and it means so much to us all, to know that our customers are happy.
Thank you again,
Durslade Farm Shop
Excellent food!
24 April 2023
Reply from Farm Shop
Thank you so much for your lovely review, Nicolae - your feedback means a great deal to us all at the Farm Shop!
Reply from Farm Shop
Thank you so much for your lovely review, Kenneth - we are very happy that you enjoyed our bacon and hope you can visit again soon!
Food not very cold on arrival and flat…
Food not very cold on arrival and flat squashed sausages
19 April 2023
Reply from Farm Shop
Hi Cheryl,
Thank you so much for taking the time to leave us a review and our absolute deepest of apologies that your experience wasn't at all as we'd hoped it would be. We take all feedback very seriously and will be looking into ensuring that this doesn't happen again.
Once again, our sincerest of apologies,
Durslade Farm Shop
Excellent quality and service
Excellent quality and service. First class delicious burgers and meat.
23 April 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we're overjoyed your loved our burgers as much as we do,
Hope to see you again soon,
Durslade Farm Shop
A very easy ordering process and they…
A very easy ordering process and they arrived when expected. The sausages, from outdoor bred pigs, are excellent.
10 April 2023
Reply from Farm Shop
Hello,
Thank you for leaving us a very positive review. We love our sausages and our butchery team take so much care making sure they are the most delicious sausages in the land,
Hope to see you again soon,
Durslade Farm Shop
Good food
Good food, easy website. Arrived a few hours later than they said but that’s probably DHL’s fault
11 April 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review and for being so understanding regarding the delay in your delivery.
Hope to see you shop again soon,
Durslade Farm Shop
Unfortunately DHL let the company down…
Unfortunately DHL let the company down big time as the first parcel never arrived causing great inconvenience when I had to make an alternative meal. They kindly sent a second beef wellington which arrived after the event which I wanted it for. The meat was very good but the stuffing was very wet which spoiled it for me making the pastry inside soggy.
11 April 2023
Reply from Farm Shop
Hello,
Thank you for being so understanding, we're so sorry our delivery partner let us down. We are evaluating our delivery options and the issues affecting you are being considered. That aside, we're so glad we could turn it around for you and you enjoyed our Wellington.
Hope to see you again soon,
Durslade Farm Shop
Gorgeous cake
Gorgeous cake, very well packed and sent quickly.
Definitely recommend and will buy again
2 April 2023
Reply from Farm Shop
Hello,
Ah another Simnel cake fan! Well done for being one of the lucky ones to get your hands on our Easter favourite,
Hope to see you again soon,
Durslade Farm Shop
Reply from Farm Shop
Hello
Thank you for leaving us a review, we're so glad you enjoyed your lamb,
Hope to see you again soon,
Durslade Farm Shop
Arrived as planned
Arrived as planned. It was well insulated and still felt chilled after 24 hours travel. Best tasting lamb leg I have had in a while. Real depth of flavour and cooked perfectly.
4 April 2023
Reply from Farm Shop
Hello,
Thank you so much for taking the time to leave us such a lovely review, so happy to hear you enjoyed our lamb,
Hope to see you again soon,
Durslade Farm Shop
Reply from Farm Shop
Hello,
Thank you for your lovely review, we're big fans of the Easter Simnel cake too!
Hope to see you again soon,
Durslade Farm Shop
Delicious and reasonably priced boned…
Delicious and reasonably priced boned leg of Lamb for Easter. Thank you Durslade Farm
3 April 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us such a lovely review, we hope you shop again soon,
Durslade Farm Shop
Reply from Farm Shop
Hi,
Thank you for taking the time to leave us a review, I am really sorry your experience wasn't great. I'd love to understand more about what happened so that we can work to rectify the situation. I will message you directly,
Once again, my deepest apologies,
Durslade Farm Shop
Absolutely solid porchetta
Absolutely solid porchetta - was a great centrepiece for 2-4 people at Christmas, definitely with leftovers. Arrived exactly 3 days before Chrismas well-packed and chilled. Would definitely order again!
22 December 2022
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review. We love our porchetta, and we're so happy to hear you do too,
We hope to see you again soon,
Durslade Farm Shop
Produce of the highest quality
Produce of the highest quality, with service to match. Worth it, every single time.
1 April 2023
Reply from Farm Shop
Hi,
Thank you so much for taking the time to review our farm shop, we're so happy you enjoyed your order and product,
We hope to see you again soon,
Durslade Farm Shop
Delicious products
Delicious products, always well packed and great admin on delivery process.
29 March 2023
Reply from Farm Shop
Hello,
Thank you so much for your glowing review, we're so happy you enjoyed your order,
hope to see you again soon,
Durslade Farm Shop
Reply from Farm Shop
Hello,
Thank you so much, your review means the world to us - we hope to see you again soon!
Durslade Farm Shop
Reply from Farm Shop
Hi,
Thank you so much for taking the time to review us, we're so happy you enjoyed your order - hope to see you again soon,
Durslade Farm Shop
Excellent product and service
13 March 2023
Reply from Farm Shop
Hi,
Thank you so much for your positive review, hope to see you again soon,
Durslade Farm Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.