Duraweather Poly Reviews 112

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing prolonged shipping times, missed delivery dates, and a general lack of transparency regarding order status. Reviewers frequently mentioned issues with unresponsiveness from the company, particularly concerning inquiries about shipping and tracking information, making it difficult to get updates or resolve problems. Though some people were satisfied with the quality of the products, finding them durable and well-made, a minority of people were dissatisfied with product-related issues such as missing parts, difficulty with assembly, and discrepancies in color or finish. Some customers also noted concerns about the weight of the furniture and the comfort of seating arrangements.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers are satisfied with the quality, noting... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many reviewers report extensive... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with some waiting... See more

Quality

Customers consistently note positive experiences with quality, praising the strong, well-constructed, and... See more

Response time

Clients share negative opinions on response time, with many reporting significant delays and a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are thrilled with the quality of the products. No complaints at all. We did have trouble with prompt delivery - however, the costumer service person did a fine job of communicating with us. So,... See more

Rated 1 out of 5 stars

Shipping times are a lie. Customer service is worthless. Been a week since order no tracking info and nothing but lies from Duraweather.

Company replied

Rated 1 out of 5 stars

STAY AWAY! Was charged $3,000 over 2 months ago, never received package and have been lied to numerous times about delivery date. Now they won’t give me a date and aren’t responding to messages

Company replied

Rated 1 out of 5 stars

It was an abysmal experience dealing with this company. I haven't had an experience this bad in the many decades I have bought things off of the internet. They immediately took my money upon pla... See more



Contact info

2.9

Average

TrustScore 3 out of 5

112 reviews

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1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Had several questions

Had several questions, emailed their customer service, I received my answers same day. I placed my order and received my order fairly quickly. I would recommend duraweather and will be purchasing from them again.

17 December 2023
Unprompted review
Duraweather Poly logo

Reply from Duraweather Poly

Thank you so much for your feedback!

Rated 1 out of 5 stars

Deceptive product description

I purchased 2 Duraweather Plantation Bar Height Swivel Chairs for $1798.The chairs are NOT bar height. A simple google search shows bar height, as regarding chairs, means the floor to seat height is between 28 and 33 inches. These chairs are 22 inches from floor to seat, or the exact definition of standard height. Although if you were to scroll down and open the item description on their webpage it accurately describes the floor to seat height as being 22 inches, the very name including the term 'Bar Height' is false and deceptive advertising. Should I have had to verify that their product description was not fraudulent? The company has offered to issue a refund, minus a restocking fee and I must pay for return shipping. These chairs weight 70+ lbs each and were delivered by common carrier. Return shipping would cost a lot. I will not accept these terms, and as of today the company has failed to respond to a now several week old BBB complaint.

15 October 2023
Unprompted review
Duraweather Poly logo

Reply from Duraweather Poly

Hi Edward,
We are sorry you did not have a good experience, per our conversations via email all our products listed on our website all have product dimensions for all customers to view before making their purchase. If customers have questions or are unsure, we also have a customer service line open Mon-Sat from 10AM to 6PM to answer all questions. Our marketing is not deceptive because we have the correct dimensions listed on our website. We encourage our customers to look and read the product description listed underneath the product image before making their purchase to ensure it is the product they are looking for and is the correct measurement. If this was our mistake, we would most definitely send you free return shipping labels, but this is not our fault as the product information was on the website and there for you to see the dimensions and make sure that is what you wanted before you made your purchase. Per our emails, we have emailed you the return authorization form, please complete and once the items are back in our warehouse, we will issue you a refund. In checking with BBB, your request was not submitted several weeks ago... your complaint was submitted 11/26/23 and we were not notified until 11/28/2023. BBB gives businesses 14 days to respond. I’m not sure where you are getting several weeks from, but rest assured we will respond to BBB and provide them with our email logs, return policy, and proof of our product description and measurements on our website.

Rated 5 out of 5 stars

Great product

Great product, very pleased with the material, customer service was wonderful. I would recommend duraweather to anyone looking for great outdoor furniture.

27 November 2023
Unprompted review
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Reply from Duraweather Poly

Thank you so much for your feedback!

Rated 5 out of 5 stars

DuraWeather Poly Adirondack Chairs

I love, love, love the Woodgrain finish on the poly chairs. The Adirondack chairs actually looks like real wood. I am very impressed with the quality of the DuraWeather Poly chairs. I cannot wait to enjoy them throughout the year.

3 November 2023
Unprompted review
Duraweather Poly logo

Reply from Duraweather Poly

Thank you so much for your feedback!

Rated 5 out of 5 stars

DuraWeather Poly outdoor furniture is…

DuraWeather Poly outdoor furniture is fantastic, absolutely outstanding. I was looking for outdoor furniture to complete my new deck. I looked around my area, at local nurseries and furniture shops It was expensive and their selection was much smaller than theirs. I purchased a sample chair first before making my purchase of eight folding Adirondack chairs and boy was I was impressed with the quality and comfort. I would give them 6 stars if I could. Customer service was the cherry on top!

23 October 2023
Unprompted review
Duraweather Poly logo

Reply from Duraweather Poly

Thank you so much for your feedback!

Rated 4 out of 5 stars

Great price and product; assembly challenging.

We like the product (2 bar height chairls with a triangular table built in the middle)and it’s perfect for our needs. However it was a pain for my husband to put together. Screw didn’t match as it said but there were extras of the ones that fit. Some holes didn’t align with other pieces at times so he had to make new ones. Luckily he’s quite handy and was able to get it done. The white parts were kinda dirty but east to clean. Overall we like them a lot for the price!

14 October 2023
Unprompted review
Duraweather Poly logo

Reply from Duraweather Poly

We are grateful that you took the time to leave us a review. Your feedback helps us to improve our services. I will forward your inquiry to managements to better improve our services going forward. Thank you.

Rated 5 out of 5 stars

LOVE our Adirondack chairs!

We received our Adirondack chairs, took very little time to put together. These are great for our campfire ! They will last for years . We loved so much, we just ordered a set of deck chairs with a table.

9 October 2023
Unprompted review
Duraweather Poly logo

Reply from Duraweather Poly

Thank you so much for your feedback!

Rated 5 out of 5 stars

Perfect for car shows

My son bought be a folding Adirondack chair for my birthday, i bring it to all my jeep meets. Everyone who sits in it loves it 10/10 would recommend to anyone looking for a portable/comfortable chair

25 September 2023
Unprompted review
Rated 5 out of 5 stars

I strongly recommend this product

This is an awesome product, very durable, comfortable, easy to clean and they look great. Assembly is straightforward and comes with easy to follow instructions. I am extremely satisfied and would definitely recommend this product.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

We ordered the White/Teak set

We ordered the White/Teak set. Shipping was very quick. Assembly wasn’t too bad, but I do think labeling on the legs could be better. Had to reassemble a couple of times. But they look great and we look forward to using them for years!

21 September 2023
Unprompted review
Rated 5 out of 5 stars

The chairs are great

The chairs are great. They didn’t take much time to arrive (first order of 6 chairs took 1 week or so and second order of 2 chairs took several days only). Putting them together took a little while but wasn’t so bad. We got the Set of 8 - DuraWeather Poly® King Size Folding Adirondack Chairs Aruba blue.

19 September 2023
Unprompted review
Rated 1 out of 5 stars

Very negative experience

I posted a negative review on their site that does not show up on the site. I think the posted reviews should be taken with a grain of salt. I received a bunch of parts that do not fit. The illustrations of the parts do not look like the parts that came. The assembly instructions were minimal and hard to read. I called their number for help during their regular hours and it was not in service. Their web site looks to be all about selling product with no customer support. So far I have been unable to contact anybody at DuraWeather to help with this problem.

17 September 2023
Unprompted review
Duraweather Poly logo

Reply from Duraweather Poly

Hi Mary, our 252-512-4191 number is in service and works. There are 2 options to click, option 1 would be for sales and option 2 would be for customer support. Option 2 directs our customers to email orderinquiries@duraweather.com for the fastest response. Due to the labor shortage our customer support is handled through emailing orderinquiries@duraweather.com. Our customer service reps respond to inquiries the same day and is the fastest way to get any issues resolved. If our customer service team is unable to assist via email, they will schedule an appointment to have a call with our warehouse supervisor to better assist our customers. Please email orderinquiries@duraweather.com with the order number, the name of the customer who purchased the item, and any concerns you need assistance with, and we would be more than happy to assist in any way possible. In regards to your reviews Mary, our website reflects your reviews not once but twice.. We look forward to hearing from you via orderinquiries@duraweather.com to assist you. Thank you.

Rated 5 out of 5 stars

Superior Quality

We are so pleased with the quality and look of my counter set for my tiki hut. We could not believe how heavy the set was, we didn’t want something light that would blow away with a light Florida storm. We searched a long time, compared prices and quality and are so happy with the quality and look of our set.

Thank you!
Lisa and Ray from Cape Coral, Fl

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Quick response

I was missing a part and their Customer Service was great. I received a quick response and had the parts needed in a few days. Excellent product, excellent service.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Love the rockers

Love the rockers. They will last a lifetime and I love how the have some weight to them. Well made and comfortable.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing products from look to quality

We have six Adirondack chairs from Duraweather, they are hands down amazing. The chairs are high-en, well build and the two colors option are amazing. We are looking forward to purchasing a Tall ( 50”) Dinner table.
I highly recommend this company. From product quality, easy assembly to delivery, everything is class A.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Good value

Nice chair. Durable and nice-looking. Well-packaged and easy to assemble. I had been buying cheap plastic Adirondack chairs, but they have always broken within a year. The Duraweather chairs are certainly more expensive but you get what you pay for and these chairs should last a lifetime, making them a good value. I bought four of them.

6 July 2023
Unprompted review

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