Duotts Reviews 

Reply from Duotts

Aug 6, 2025

Dear Customer,

Thank you so much for your five-star review! 🌟 We are truly delighted and encouraged by your review! "Simply the best!" Your support and recognition mean so much to us.

We are always committed to providing every customer with high-quality products and a simple, seamless experience. If you have any questions or suggestions, please feel free to contact us at any time:

Email: amy@duotts.com
English Customer Service Hotline: +48 570 700 789

Thank you again for your valuable review. We wish you every day filled with joy and happiness! 💖

Warm regards,
DUOTTS Customer Service Team

Reply from Duotts

Aug 5, 2025

Dear Meysam Heydarpour,

Thank you for taking the time to share your valuable feedback!💖

We're delighted to hear that you were satisfied with your first experience with the F26 model. Despite some minor issues with your initial purchase, it's truly a privilege to see you choose to trust us again. We understand that online purchases can be subject to imperfections, but we're pleased to know that our customer service team was able to assist you promptly and ensure your purchase was a complete success.

If you have any future questions or suggestions, please feel free to contact us. We're always here to help:

Email: molly@duotts.com
Service Hotline in France: +48 570 700 789

Thank you again for your support and understanding. We wish you every ride filled with joy and freedom! 😎 ✨

DUOTTS Customer Service Team

Reply from Duotts

Aug 5, 2025

Dear Daniel Wormald,

Thank you for sharing your wonderful review! 🥳

We are thrilled to hear that the C29 DUOTTS has brought you such a positive experience. It is truly our honor to provide you with a sense of real freedom!

Your recommendation means a lot to us, and we will continue to work hard to deliver high-quality products and services, helping more customers enjoy a convenient and free lifestyle.

If you have any questions or suggestions during your use, please feel free to contact us anytime through the following methods:

Email: molly@duotts.com
English Customer Service Hotline: +48 570 700 789

We wish you enjoyable cycling and look forward to continuing to provide you with an excellent experience! ❤️❤️

DUOTTS Customer Service Team

Reply from Duotts

Aug 5, 2025

Dear Amandeep Kaur,

Thank you so much for sharing such a warm review! 💞

We are truly delighted to have been able to provide you with satisfactory after-sales service. Amy has always been very dedicated, and knowing that she was able to help resolve your issue will surely make her very happy. Your support is the driving force behind our continuous improvement!

If you encounter any issues or have any suggestions during your use, please feel free to contact us anytime through the following methods:

Email: molly@duotts.com
English Customer Service Hotline: +48 570 700 789

Once again, thank you for your trust and support. We wish you enjoyable cycling ahead. 🚴‍♂✨

DUOTTS Customer Service Team

Reply from Duotts

Jul 31, 2025

Dear customer,

Thank you for your feedback. We take your experience very seriously and are committed to providing excellent service to every customer. We understand that effective communication is crucial to resolving issues.

Regarding the front motor issue you mentioned, we were unable to find your order information on the Trustpilot platform. To resolve your issue as quickly as possible, please provide your order number or other relevant information and contact us directly using the following contact information.

English Customer Service Hotline: 48570700789
Email: molly@duotts.com

Once we receive your information, we will verify the situation as quickly as possible and proactively provide a solution.

Thank you for your understanding and patience. We look forward to resolving your issue as soon as possible. 💌

DUOTTS Customer Service Team

Reply from Duotts

Jul 24, 2025

Hello, Dimitrios Kyrgos,

Thank you very much for your support! 🎉

We are happy to provide you with timely help and communication when problems arise, ensuring that you can solve your problems smoothly. We always put customer satisfaction first, and your feedback is very important to us, which motivates us to continuously improve the quality of our service.

If you have any questions or suggestions during use, please feel free to contact us at the following methods:

Email: molly@duotts.com

English service hotline: +48 570 700 789

Thank you for choosing us, and look forward to continuing to serve you in the future! 💪✨

DUOTTS customer service team

Reply from Duotts

Published Jul 16, 2025

Dear customer,

Thank you for your feedback.💖

First of all, I fully understand your concerns out of caution. Here, I would like to clarify that we are a Chinese company, not a British company. Although we have a shipping warehouse in the UK, it is only used for order delivery and is not our business or headquarters address.

We are well aware that online shopping may be worrying, but please rest assured that we are a legitimate company and all transactions are strictly monitored and protected by the platform. Your purchase behavior will be protected by the platform security to ensure the security of your information and transactions.

If you have any other questions or concerns, please feel free to contact us at any time through the following methods:

Email: molly@duotts.com
UK service hotline: +48570700789

Wish you all the best and look forward to providing you with more help!

DUOTTS customer service team

Reply from Duotts

Jul 9, 2025

Hello, El houcine,

We are very sorry for the inconvenience and waiting. We are well aware of the importance of timely delivery and fully understand your dissatisfaction. We attach great importance to every customer's order and do our best to ensure timely delivery.

At present, we cannot directly query your order. Can you please provide the order number or relevant information? You can contact us in the following ways:

Email: molly@duotts.com

Local service hotline in France: +48 570 700 789

In addition, we would like to point out that our goods have been delayed recently due to the special situation of Greek employees' strike, and this incident has also affected the delivery of many other brands.

We are deeply sorry for this inconvenience. Please rest assured that we are actively coordinating with the logistics team and tracking the order status to ensure that the problem is resolved for you as soon as possible.

Thank you again for your patience and understanding, and look forward to hearing from you. 💌💐

DUOTTS Customer Support Team

Reply from Duotts

Jul 9, 2025

Hello, Dave Bazen,

Thank you for your recognition of our service! 💞

We are very happy to see that you have successfully completed the assembly and experienced the riding of S26!

Regarding the problem of the heavier body, it is actually to improve the stability and safety of riding.

If you have any questions or suggestions during use, please feel free to contact us through the following methods:
Email: molly@duotts.com
English service hotline: +48 570 700 789

I hope you can enjoy more riding fun! 🥳

DUOTTS customer service team

Reply from Duotts

Jun 4, 2025

Dear DIRK BELIS,

We are very sorry for the bad shopping experience. We understand your dissatisfaction with the logistics problem. The feedback about the delivery time and status is indeed provided by UPS, and we will also complain about the instability of UPS.

We value your opinions very much and hope to continue to serve you. Through multiple communications, we hope to regain your trust, because we do not want to lose you as a customer due to express delivery problems.

At the same time, we fully respect your return and refund request. Since the bicycle package has not been returned to the overseas warehouse, no refund has been made. Once the bicycle package is returned to the overseas warehouse, we will process the refund as soon as possible.

Thank you for your understanding and patience.

Wish you all the best. 💕

DUOTTS Customer Service Team

Reply from Duotts

Apr 25, 2025

Hello, Paul O brien,

Thank you for your detailed feedback and recognition! 🙏

I am glad to hear that you find it easy to assemble, powerful, and satisfied with the overall performance. The speed experience brought by the two 750W motors really makes riding more enjoyable!

We are also very grateful for your valuable suggestions - regarding the function of the display screen prompting the dual motor on status, we have recorded it and will feedback it to the product team for reference and optimization ✅

It has always been our goal to bring you a more cost-effective electric riding experience. If you have more ideas or suggestions in the future, please feel free to contact us through the following methods:

Email: molly@duotts.com
English service hotline: 48570700789

I wish you every ride full of fun and motivation⚡

DUOTTS customer service team

Reply from Duotts

Apr 21, 2025

Hello, Tore Ek Ek

Thank you so much for taking the time to leave us such a warm and positive feedback! 💖

We are very pleased to know that you are satisfied with the Duotts ​​S26 electric bike and have a good experience with the after-sales service. Molly and her colleagues were also very touched by your affirmation, which is the best encouragement for our entire team. We always believe that the quality of the product is important, but the service is the bridge between us and our customers. Thank you for giving us this opportunity to serve you!

We are very encouraged to hear that you no longer pay attention to other brands and are just looking forward to the warm weather in Sweden so that you can ride happily again. No matter the seasons, we hope that Duotts ​​will always accompany you and add power and fun to every journey.

If you have any riding experience you want to share in the future, or encounter any problems during use, please feel free to contact us through the following methods:

Email: molly@duotts.com
English service hotline: +48570700789

Thank you again for your trust and support. May the sun shine on Sweden soon, and you can ride on the spring road soon! 🚴‍🌟

DUOTTS Customer Service Team

Reply from Duotts

Apr 21, 2025

Hello, Bianca Stegehuis:

We are very sorry for the inconvenience. First of all, we sincerely apologize for the problems you encountered during use. We fully understand your disappointment and dissatisfaction, and we attach great importance to every detail of your feedback.

Since you contacted after-sales, our team has always provided you with technical support as soon as possible, with the aim of doing our best to help you restore the normal use of the electric vehicle as soon as possible. Thank you for your active cooperation in this process, especially for clearly showing us the problem through the video, which played a very important role in locating the fault.

We always insist on providing serious and responsible after-sales service to every customer. We have communicated with you via email (email address: molly@duotts.com), please check whether you have received the relevant email. At the same time, our overseas customer service team has also tried to contact you by phone, and it is recommended that you check whether you have received the relevant call. If it is convenient for you, you are also welcome to call our customer service hotline: +33768121708, and we will have a dedicated person to provide you with one-to-one service.

We have no intention of shirking our responsibilities, but hope to provide you with an efficient and feasible solution as soon as possible so that you can ride a satisfactory electric vehicle as soon as possible. Please be assured that our customers' experience and satisfaction are always our top priority.

If you have any further questions or need more help, please feel free to contact us.

Thank you again for your understanding and patience! 💖

DUOTTS Customer Service Team

Reply from Duotts

Apr 12, 2025

Hello, Gunesch Alexandru,

Thank you very much for your feedback and sorry for the inconvenience. 💖 Regarding the battery issue you mentioned, our customer service team has responded to your message as soon as possible and is actively following up.

Please check your email (our email address is: molly@duotts.com) to see if you have received our reply. We will do our best to solve it for you.

If you have any questions or suggestions during use, please feel free to contact us at any time through the following methods:

Email: molly@duotts.com
English service hotline: +48570700789

Thank you again for your understanding and support, and wish you a happy life! 💐🌺

DUOTTD customer service team

Reply from Duotts

Apr 16, 2025

Hello, Dembo Jawneh,

Thank you very much for taking the time to share your experience with us! 💖

We know that timely and effective assistance is crucial when you encounter problems during use. I am glad to hear that our French colleague Ouissem has provided you with meticulous and thoughtful assistance and assisted you in processing the application for the required accessories. His professional service is also the purpose that our team always adheres to.

At present, I am unable to query your order information. Please send your bicycle order number or logistics tracking number to the email: molly@duotts.com so that we can verify and advance the relevant progress as soon as possible.

You can also choose to continue to contact Ouissem and he will assist us in further follow-up.

Thank you again for your understanding and support, and wish you a happy and safe riding experience every day! 🚴‍♂️✨

DUOTTS Customer Service Team

Reply from Duotts

Mar 1, 2025

Dear customer,
First of all, we are very sorry for the unpleasant shopping experience you have. We sincerely apologize to you. We attach great importance to the feedback of every customer and are always committed to providing quality service to every customer.

We are very sorry for the problem of the electric bicycle you mentioned. There may be some misunderstandings or problems in the communication process. In order to solve the problem for you as soon as possible, please contact us through our email: molly@duotts.com, we will do our best to support you and help you solve the problem.

Looking forward to your reply, thank you for your understanding and cooperation.

DUOTTS Customer Service Team

Reply from Duotts

Mar 3, 2025

Lieber Kunde,
Zunächst einmal vielen Dank für Ihr wertvolles Feedback. Wir bedauern den von Ihnen erwähnten langsamen Lieferprozess zutiefst. Wir haben hart daran gearbeitet, unsere Logistik- und Lieferprozesse zu optimieren, um sicherzustellen, dass wir unsere Kunden so schnell wie möglich bedienen und versuchen, ähnliche Situationen zu vermeiden.

Bezüglich Ihrer Bestellung wurde das Paket aus Gründen der Expresszustellung zurückgesandt. Angesichts Ihrer Begeisterung, das Produkt zu verwenden, haben wir sofort eine Neuauflage veranlasst. Aus logistischen Gründen liegt diese Situation jedoch außerhalb unserer Kontrolle. Glücklicherweise traf das zurückgesandte Paket früher als geplant im Auslandslager ein und wir kontaktierten sofort das Kurierunternehmen, um die Zustellung des Originalpakets fortzusetzen. Wir verstehen, dass dies eine Unannehmlichkeit für Sie darstellt und nicht unseren Erwartungen entspricht.

Wir werden die Kommunikation mit Logistikpartnern weiter stärken, um sicherzustellen, dass die Lieferzeit effektiv verbessert und die Servicequalität insgesamt verbessert werden kann. Wir wissen, wie wichtig es für Sie ist, Ihre Produkte pünktlich zu erhalten, und arbeiten daher kontinuierlich an der Optimierung unserer Prozesse.

Wenn Sie weiteres Feedback oder Fragen haben, können Sie uns gerne unter molly@duotts.com kontaktieren. Wir werden unser Bestes tun, um Sie zu unterstützen und Ihnen bei der Lösung Ihres Problems zu helfen.

Nochmals vielen Dank für Ihr Verständnis und Ihre Unterstützung. Wir schätzen Ihre Meinung und freuen uns darauf, Ihnen bessere Dienstleistungen zu bieten.

Ich wünsche dir alles Gute und ein glückliches Leben!

Aufrichtig,
DUOTTS-Kundendienstteam

Reply from Duotts

Jan 10, 2025

Hello, first of all, thank you very much for your support for our products. We have received your feedback. Please contact our after-sales service and submit relevant videos and photos. We will serve you wholeheartedly until the problem is properly resolved.

Thank you for your patience and understanding